Front of House Coordinator

Front of House Coordinator

Are you passionate about creating exceptional experiences for clients and fostering a vibrant community? Do you thrive in a dynamic environment where every day is different? If so, we have an exciting opportunity for you!

Position: Front of House Coordinator
Location: Outskirts of Newcastle City Centre - free parking available onsite
Contract Type: Permanent
Working Pattern: Full Time (Monday to Friday, 8am - 5pm, with an hour's lunch)
Salary: 26,436.80
Start Date: April 2026

The successful candidate must have access to their own transport, as travel to nearby sites may be required to provide support.

About the Role:

As the Front of House Coordinator, you'll be the heartbeat of our client's vibrant community. Your role is pivotal in ensuring a welcoming atmosphere and exceptional service for all tenants and guests. You will be the face of the organisation, responsible for managing relationships and providing extraordinary hospitality while supporting the management team across three sites.

Key Responsibilities:

Membership Engagement & Retention:

• Serve as the primary contact for tenants/members, ensuring a seamless experience.
• Welcome new members and foster relationships to resolve any issues promptly.
• Lead building tours for VIPs and actively work on tenant/member satisfaction.

Events and Engagement:

• Plan and host engaging events that celebrate community milestones and foster connections.
• Drive member engagement through creative initiatives and consistent communication.

Front Desk Management:

• Be the first point of contact during business hours, managing client requests with a smile.
• Ensure all guests adhere to company policies while creating a sense of belonging.

Building Operations:

• Assist with daily operations, conducting walkthroughs, and reporting any recurring issues.
• Prepare for new tenant move-ins and facilitate smooth transitions for existing members.

What We're Looking For:

• Experience: Prior Reception experience is essential. You should be comfortable working in a fast-paced environment and have a knack for building rapport with clients.
• Flexibility: Must be open to attending events outside regular hours and covering for colleagues during holidays.
• Transportation: Access to your own car is required, with free onsite parking available.

Why Join Us?

• Become a pivotal part of a thriving community where your contributions truly matter.
• Work in a vibrant environment just on the outskirts of Newcastle City Centre.
• Collaborate with a dedicated team committed to delivering exceptional service and experiences.

If you are ready to take on this exciting challenge and make a meaningful impact in a community-focused role, we want to hear from you!

Apply now to join our client as a Front of House Coordinator and help create unforgettable experiences!

If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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