Job Description
Housing Officer30 Week Temporary Contract£27.56 LTD per hourPatch covering Westminster & N1Service Care Solutions are currently recruiting for a Housing Officer on behalf of a respected not-for-profit housing provider operating across London.This is an excellent opportunity for an experienced customer-focused professional to join a refreshed and forward-thinking operations team, committed to improving the resident experience and delivering high-quality housing management services.The RoleAs a Housing Officer, you will manage a defined patch across Westminster and N1, ensuring residents receive an efficient, responsive and high-standard housing service.You will take ownership of day-to-day housing management, ensuring that core services are delivered effectively and that residents feel supported and valued within their communities.Key Responsibilities
- Manage a designated patch, acting as the main point of contact for residents
- Ensure repairs, cleaning and grounds maintenance services are delivered to a high standard
- Monitor contractor performance and address service delivery issues
- Respond to tenancy and estate management enquiries
- Identify and resolve issues impacting customer satisfaction
- Work collaboratively with internal teams and external partners
- Support continuous service improvement initiatives
- Has previous experience in customer service (housing experience desirable but not essential)
- Demonstrates resilience and strong problem-solving ability
- Is confident managing competing priorities across a patch
- Communicates effectively with a wide range of residents
- Takes ownership and accountability for service delivery
- Genuinely puts customers first
- Competitive £27.56 LTD per hour
- 30-week temporary assignment
- Opportunity to work within a respected London housing organisation
- Meaningful role improving resident experience across central London
About Service Care Solutions - Housing