Service Care Solutions - Housing

Job Title: Business Support Officer Locations: Southwark, SE1 Contract Type : Temporary (potential to become permanent for right person) Work Pattern: 37 hours per week Start Date: ASAP A new opportunity has become available for an Business Support officer to help with Administration support duties for a new project within a busy local authority on a temporary contract starting ASAP Job Responsibilities - Acts as a first point of contact for all enquiries including those from Members of Parliament, Councillors and stakeholders coming into the Division including ICW and FOIs. Developing effective links and working relationships in order to respond. Responsible for ensuring that these are responded to within the corporate timescales. Reporting to the division on performance against correspondence targets. Contributing to the successful delivery of the Arboricultural Services Contract including ensuring effective contract management through the issuing of works and ensuring the contract is meeting specified schedules. Leads in the rollout of new procedures relating to the Council's business systems, with a particular emphasis on exploiting benefits of IT, providing guidance to senior managers. Responsible for the preparation, presentation of information as and when required including the provision of technical and non-technical reports. Contribute to the management and monitoring of budgets and responsible for processing of payments to contractors. Provides coordination and processing role regarding Divisional finance with regards to the ordering of supplies, raising of purchase orders and the processing of invoices on behalf of service managers. Does this efficiently with a high degree of accuracy and recommends improvements to systems where appropriate. Essential Criteria: Experience undertaking administration work Experience of Microsoft Windows (in particular Word, Excel & Outlook) including Internet Explorer and experience using bespoke applications Experience of dealing with a variety of different stakeholders Experience within a team environment, whilst remaining accountable for own tasks, prioritising workload and working on own initiative Database experience If you are interested in this position and meet the above criteria, please send you CV now for consideration.If you require any additional information regarding the position, please call Ryan at Service Care Solutions on or send an E-Mail to

Job title - Administrator Location - Ashton-under-Lyne, OL7 Contract - Temporary ongoing Hours - Full Time 36 Start Date : ASAP The Admin Officer will be responsible for providing effective and efficient administrative and technical support within the Parking Service. This role will involve assisting the team to provide, maintain, implement, review and pro-actively improve the services provided by the service. The successful candidate will be responsible for ensuring all correspondence is collated and sent to printing contractors within the required timescales, responding to internal correspondence and liaising with external contractors, ensuring deadlines are met, and assisting in the maintenance and creation of local IT applications, such as Excel, Adobe, Word. The ideal candidate will have excellent organisational skills, be able to work under pressure and have a strong attention to detail. Duties would include: Provide effective and efficient administrative and technical support within the Parking Service Assist the team to provide, maintain, implement, review and pro-actively improve the services provided by the service Ensure all correspondence is collated and sent to printing contractors within the required timescales Respond to internal correspondence and liaising with external contractors, ensuring deadlines are met Assist in the maintenance and creation of local IT applications, such as Excel, Adobe, Word Develop general office processes and procedures which include maintaining, updating drafting statistical reports Updating internal and external IT systems and maintaining accurate records Manage the arrangements of team meetings, producing and distributing minutes Ensure that the highest standards of accuracy and clarity are achieved Be responsible and to deal with stationery and office equipment orders by email and telephone Undertake other duties commensurate to the grade of the post Essential criteria and experience: Proven experience as a Business Support Officer or similar role Excellent organisational skills Ability to work under pressure Strong attention to detail Experience in providing administrative and technical support Knowledge of local IT applications, such as Excel, Adobe, Word Ability to develop general office processes and procedures Experience in managing team meetings and producing minutes Excellent communication and interpersonal skills Ability to work independently and as part of a team Excellent time management skills Ability to prioritise workload effectively If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Lewis at Service Care Solutions on or send an E-Mail to

Job Title: ASB Officer Type: 12-month Permanent Contract, starting January 2023 Hours: 36, 9am-5pm, hybrid working available Location: Lewisham, SE6 4RU Salary: £35,223 - 36,417 DBS: Basic Purpose of the Role I am representing a client based in Lewisham, who are looking for someone to provide a dynamic, proactive, and people-focused service for investigating, resolving, and preventing instances of Anti-Social Behaviour (ASB) across Lewisham Homes managed areas. You will be managing a workload of ASB cases, including supporting complainants, completing risk assessments, investigating allegations thoroughly and taking robust and appropriate action to resolve/conclude the issue. Main Responsibilities Investigate allegations of residents abusing or assaulting staff and/or contractors. Carry out interviews with complainants, witnesses, and alleged perpetrators of ASB both in our offices, in the resident's home or a neutral place. Ensure comprehensive records are accurate and up to date for all cases. Take appropriate enforcement action (including mediation, injunctions & possession action) against perpetrators of ASB, ensuring the safety and security of victims/complainants is at the centre of all our work. Work closely with Lewisham Council's Housing Options Centre to provide emergency and alternative accommodation for high-risk cases. Prepare high quality paperwork and statements for court, as required. Attend court and evictions as necessary and represent the organisation as needed. Utilise, deploy, and monitor CCTV & noise recording equipment, always ensuring strict compliance with relevant legislation and policy. To build effective working relationships with key external partner agencies and staff to collaboratively tackle ASB and support victims and perpetrators of ASB. Maintain the highest standards of integrity and confidentiality when handling sensitive or personal data. Comply with national legislation and local policy & procedures. Provide cover for the Domestic Abuse Support Role as required. Lone work as necessary. Work flexibly to ensure cases are investigated fully. Attend evening and occasional weekend meetings as required. Requirements Experience of working with residents and partners to resolve issues of ASB. Experience of multi-agency working to resolve and tackle issues. Good working knowledge of housing, civil and criminal law as it relates to tacking and reducing ASB. Educated to GCSE or equivalent in English and Maths. If you are interested in this position and meet the above criteria, please send your CV now for consideration.If you require any additional information regarding the position, please call Joel at Service Care Solutions on or send an E-Mail to

Job title - IT Business Analyst Location - Portishead, Bristol Contract - Fixed Term - 12 months Hours - Full time 37 hours per week Start Date - ASAP Salary - £45,000 to £50,000 per annum The Role Summary A new opportunity has open for IT Business Analyst to manage system development projects in accordance with company standards and assist the business and IT department in raising project performance by recommending and implementing good practices Your key duties within the role will include: Analysing and identify business needs and requirements Obtaining knowledge of business system solutions to identify business needs and requirements Modelling business processes and identifying opportunities for process improvements. Identifying issues, risks and benefits of existing and proposed solutions and outlining business impacts to the project manager Strengthen business processes and support the delivery of efficiencies and the streamlining of business processes Understanding data flows between applications and database knowledge to propose new solutions Developing user-stories for customer facing processes and back-office processes Map out and documenting current business systems architecture Map out and documenting data requirements and data flows between applications (including system interfaces) Work closely and support Project Managers to deliver projects and develop solutions Work with internal stakeholder to investigate and analyse their business processes and use of systems Working closely with IT Team to build Business System knowledge : Supporting the Business Improvement Manager with the delivery of Business Process Reviews Requirements You will have 2+ years' experience in Power BI/Tableau/Qlik or similar, with Project Management Software experience and knowledge of Business Intelligence principles and report design best practice. You will have the ability to communicate with both technical and non-technical stakeholders and be able to develop relationships across the business. You will be able to disseminate a high level of information and have the ability to keep up with emerging technologies. Solid understanding of housing management processes and ability to balance customer needs with business goals in developing solutions. Full project life cycle from inception to post implementation support. Strategic development and influencing skills. If you are interested in this position and meet the above criteria, please send your CV now for consideration.If you require any additional information regarding the position, please call Lewis at Service Care Solutions on or send an E-Mail to

We are working with a local authority based in Kent on a contract for a Housing Option Team Leader.Hybrid role wit working from home is an option after an initial induction period is undertaken.This is also a Temp 2 Perm Vacancy. To manage and lead your team on the day-to-day operational functions of the service to ensure the discharge of the Council's statutory housing functions in the areas of Homelessness Prevention, Relief, s184 Homeless Decisions and s202 Reviews. Ensure that all duties are carried out in compliance with current legal and corporate requirements. Develop and review appropriate local procedures and provide comprehensive advice and guidance to your team on difficult and complex cases. In accordance with associated legal requirements carry out s202 reviews in relation to s184 Homeless decisions issued, suitability of temporary accommodation placements and final offer discharges within statutory deadlines. Ensure that your team provide temporary accommodation to applicants where the Council has a duty to do so. Actively seek out and maximise prevention and relief opportunities and maintain good working partnerships and relationships with internal departments and external organisations and stakeholders. If your interested in the role then please forward your CV to or call .