Head of Infrastructure London (Hybrid) Salary up to £100,000 Ashdown Group is working with a growing international organisation to recruit a Head of Infrastructure to lead and modernise its global IT infrastructure and operations. This is a senior leadership position for a technically strong infrastructure professional who enjoys remaining close to the technology. While responsible for infrastructure strategy, engineering teams and global operations, this is a hands-on technical leadership role rather than a purely strategic management position. You will be expected to understand the technical detail, troubleshoot complex infrastructure challenges and actively contribute to the design, implementation and improvement of enterprise technology services. Working closely with the IT Operations Director, you will drive infrastructure modernisation, platform consolidation and post-acquisition integration across UK and US operations. Key responsibilities: Lead and deliver the global infrastructure strategy while remaining technically involved in day-to-day operations and engineering decisions. Oversee and contribute to the management, configuration, optimisation and troubleshooting of cloud, network, server, storage, identity and end-user environments. Drive infrastructure modernisation, cloud adoption, platform consolidation and post-acquisition integration. Maintain strong technical oversight of Microsoft Azure, Microsoft 365, Active Directory/Entra ID, Intune, Nutanix and enterprise networking. Lead infrastructure engineering teams, managed service providers and offshore technical partners. Take ownership of infrastructure resilience, disaster recovery, security, service management and operational performance. Identify and resolve complex technical issues, improve processes and ensure infrastructure remains secure, reliable and scalable. Manage suppliers, infrastructure budgets and cost optimisation initiatives. About you: You will be an established infrastructure leader with a strong technical background and experience managing complex enterprise environments across multiple locations. You will combine leadership capability with practical technical expertise across cloud platforms, Microsoft technologies, identity, networking, virtualisation and infrastructure operations. You should be comfortable getting into the technical detail, challenging engineering decisions and contributing directly to troubleshooting and solution design when required. Experience within a fast-paced, acquisitive or private equity-backed organisation would be advantageous, particularly where you have delivered infrastructure transformation, migration or platform consolidation. You will be pragmatic, commercially aware and confident balancing strategic direction with hands-on technical delivery. Qualifications & Certifications Relevant professional qualifications are desirable, including: Microsoft certifications covering Azure administration, Microsoft 365 and enterprise administration. ITIL Foundation or Practitioner certification, demonstrating knowledge of IT service management best practices. Cisco networking certifications , such as CCNA or CCNP, or equivalent experience with enterprise networking technologies, including Cisco Meraki. Infrastructure and virtualisation qualifications covering server, storage and hypervisor technologies, including Nutanix or Hyper-V. If you are an experienced infrastructure leader who wants to remain technically engaged while shaping and delivering a global infrastructure strategy, we would be keen to hear from you.
Oct 24, 2026
Full time
Head of Infrastructure London (Hybrid) Salary up to £100,000 Ashdown Group is working with a growing international organisation to recruit a Head of Infrastructure to lead and modernise its global IT infrastructure and operations. This is a senior leadership position for a technically strong infrastructure professional who enjoys remaining close to the technology. While responsible for infrastructure strategy, engineering teams and global operations, this is a hands-on technical leadership role rather than a purely strategic management position. You will be expected to understand the technical detail, troubleshoot complex infrastructure challenges and actively contribute to the design, implementation and improvement of enterprise technology services. Working closely with the IT Operations Director, you will drive infrastructure modernisation, platform consolidation and post-acquisition integration across UK and US operations. Key responsibilities: Lead and deliver the global infrastructure strategy while remaining technically involved in day-to-day operations and engineering decisions. Oversee and contribute to the management, configuration, optimisation and troubleshooting of cloud, network, server, storage, identity and end-user environments. Drive infrastructure modernisation, cloud adoption, platform consolidation and post-acquisition integration. Maintain strong technical oversight of Microsoft Azure, Microsoft 365, Active Directory/Entra ID, Intune, Nutanix and enterprise networking. Lead infrastructure engineering teams, managed service providers and offshore technical partners. Take ownership of infrastructure resilience, disaster recovery, security, service management and operational performance. Identify and resolve complex technical issues, improve processes and ensure infrastructure remains secure, reliable and scalable. Manage suppliers, infrastructure budgets and cost optimisation initiatives. About you: You will be an established infrastructure leader with a strong technical background and experience managing complex enterprise environments across multiple locations. You will combine leadership capability with practical technical expertise across cloud platforms, Microsoft technologies, identity, networking, virtualisation and infrastructure operations. You should be comfortable getting into the technical detail, challenging engineering decisions and contributing directly to troubleshooting and solution design when required. Experience within a fast-paced, acquisitive or private equity-backed organisation would be advantageous, particularly where you have delivered infrastructure transformation, migration or platform consolidation. You will be pragmatic, commercially aware and confident balancing strategic direction with hands-on technical delivery. Qualifications & Certifications Relevant professional qualifications are desirable, including: Microsoft certifications covering Azure administration, Microsoft 365 and enterprise administration. ITIL Foundation or Practitioner certification, demonstrating knowledge of IT service management best practices. Cisco networking certifications , such as CCNA or CCNP, or equivalent experience with enterprise networking technologies, including Cisco Meraki. Infrastructure and virtualisation qualifications covering server, storage and hypervisor technologies, including Nutanix or Hyper-V. If you are an experienced infrastructure leader who wants to remain technically engaged while shaping and delivering a global infrastructure strategy, we would be keen to hear from you.
Description Head of Financial Crime Operations Location: Southampton & Cardiff Reporting to: Director of Specialist Banking Operations Closing date: Friday, 6th November at 5pm About Starling At Starling, we are on a mission to provide people with a fairer, smarter, and more human alternative to traditional banks. We are building a leading digital bank, driven by fast technology, fair service, and honest values. Our vision is to create a banking industry that serves everyone, which we accomplish by developing best-in-class proprietary technology, offering an exceptional customer experience, and establishing a strong, sustainable business. Our five core values - Listen, Keep It Simple, Do The Right Thing, Own It, and Aim for Greatness - are at the heart of everything we do, guiding our strategy and shaping our culture. We're a branchless, largely paperless bank, committed to responsible banking, sustainability, and fostering an inclusive environment where everyone can thrive. Working Hours: You will work a 37.5 hour week, with shifts between 9am - 5:30pm Monday - Friday. Hybrid working: All Starling colleagues spend a minimum of 10 days per month in the office, with flexibility to work the rest from home. You will also be expected to travel to other office locations depending on business needs. The Opportunity: The Head of Financial Crime Operations holds end-to-end accountability for Starling's financial crime operational delivery across multiple teams, including Anti-Money Laundering (AML), Counter-Terrorist Financing (CTF), and Customer Due Diligence (CDD/EDD) As an Experienced People Leader in the First Line of Defence, this role leads a team of senior professionals and team managers, influences strategic direction, builds a shared sense of purpose, and ensures robust governance aligned with departmental strategy and the Bank's Risk Appetite. What You'll Do: AML, CTF & Due Diligence Operations Oversee the end-to-end Operations performance and operational delivery for AML, CTF, CDD, and EDD across customer segments in line with agreed SLAs. Ensure alert handling and case reviews are responded to in a high-quality, timely manner, maintaining resourcing to handle workload demand and manage operational KPIs, OKRs, and KRIs. Lead the continuous improvement of the control environment to focus teams on taking a risk-based approach and reducing false-positive alerts. Maintain awareness of specific financial crime typologies unique to SME customers and partner closely with SME leadership and commercial teams to build, develop, and align financial crime capabilities and operating models specifically for SME customers. Leadership & Stakeholder Management Recruit, manage, and develop capacity/capability to deliver a highly engaged, skilled, and sustainable workforce. Partner effectively across 2nd Line Risk, Compliance, Product, Engineering, and Data to embed new initiatives and regulatory updates Operational Leadership & Efficiency Proactively identify opportunities to optimise processes, drive continuous improvements, and improve customer outcomes across Financial Crime Operations. Deliver consistent communication across teams and engage with operational managers to create an empowered problem-solving culture Budgeting & Functional Governance Identify direction based on departmental strategy, set functional goals, and hold accountability for functional results, budgeting, and full resourcing decisions. Navigate complex organisational challenges, including change management, and resolve significant team or functional conflicts while making risk decisions with departmental impact. Requirements What You'll Bring: Deep subject matter expertise in UK Financial Crime regulatory guidelines, MLRs, JMLSG, PEPs, and Sanctions. Technical competency in understanding models, data, MI, statistical analysis, and operational workflows. Proven track record of managing large scale, complex financial crime operations, customer onboarding, and risk frameworks within regulated banking. Behaviours & Competencies: Strong people leadership across multiple teams and layers, building a shared sense of purpose and driving advanced coaching, team development, and strategic planning. Accountable, resilient, and customer-focused leadership style that role models Starling Group values and makes difficult decisions with full transparency. Analytical mindset with the ability to champion simplicity across functions, encourage external input and disruptive thinking, and raise the bar for strategic performance. Excellent communication and listening skills, creating a safe environment to share feedback, surface issues, and resolve conflicting requirements across functions. Benefits Why Join Starling? Make an Impact: Work on projects that directly shape the future of banking and improve the financial lives of our customers. Starling is technology-led, and you'll have the freedom to accomplish your goals in innovative ways. Culture of Excellence: Be part of a collaborative, empowered, and forward-thinking team. We encourage experimentation, ownership, and a relentless focus on "doing the right thing." Growth and Development: We are committed to your professional growth, offering opportunities to learn new technologies, take on new challenges, and own interesting things from day one. A Bank That Cares: We're a Living Wage employer, committed to flexible working, and dedicated to creating a fair, open, and safe working environment with compassion and inclusion at its core. Comprehensive Benefits: We offer a competitive salary and a comprehensive benefits package, including: Company-enhanced salary sacrifice pension scheme (7% employer contribution) Private Medical Insurance with Vitality including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton. 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day's holiday for your birthday Life Insurance at 4x your salary. 16 hours of paid volunteering time a year. Ability to buy or sell annual leave. Generous family-friendly policies. Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off Incentivised refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasingOur Commitment to Equality Starling is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information. We use AI tools to support various parts of our recruitment process, helping our team manage applications and assessments more efficiently. These tools are strictly used for support and do not replace human judgment with all final hiring decisions being made by our team. If you would like more information about how your data is processed, please reach out to us.
Oct 24, 2026
Full time
Description Head of Financial Crime Operations Location: Southampton & Cardiff Reporting to: Director of Specialist Banking Operations Closing date: Friday, 6th November at 5pm About Starling At Starling, we are on a mission to provide people with a fairer, smarter, and more human alternative to traditional banks. We are building a leading digital bank, driven by fast technology, fair service, and honest values. Our vision is to create a banking industry that serves everyone, which we accomplish by developing best-in-class proprietary technology, offering an exceptional customer experience, and establishing a strong, sustainable business. Our five core values - Listen, Keep It Simple, Do The Right Thing, Own It, and Aim for Greatness - are at the heart of everything we do, guiding our strategy and shaping our culture. We're a branchless, largely paperless bank, committed to responsible banking, sustainability, and fostering an inclusive environment where everyone can thrive. Working Hours: You will work a 37.5 hour week, with shifts between 9am - 5:30pm Monday - Friday. Hybrid working: All Starling colleagues spend a minimum of 10 days per month in the office, with flexibility to work the rest from home. You will also be expected to travel to other office locations depending on business needs. The Opportunity: The Head of Financial Crime Operations holds end-to-end accountability for Starling's financial crime operational delivery across multiple teams, including Anti-Money Laundering (AML), Counter-Terrorist Financing (CTF), and Customer Due Diligence (CDD/EDD) As an Experienced People Leader in the First Line of Defence, this role leads a team of senior professionals and team managers, influences strategic direction, builds a shared sense of purpose, and ensures robust governance aligned with departmental strategy and the Bank's Risk Appetite. What You'll Do: AML, CTF & Due Diligence Operations Oversee the end-to-end Operations performance and operational delivery for AML, CTF, CDD, and EDD across customer segments in line with agreed SLAs. Ensure alert handling and case reviews are responded to in a high-quality, timely manner, maintaining resourcing to handle workload demand and manage operational KPIs, OKRs, and KRIs. Lead the continuous improvement of the control environment to focus teams on taking a risk-based approach and reducing false-positive alerts. Maintain awareness of specific financial crime typologies unique to SME customers and partner closely with SME leadership and commercial teams to build, develop, and align financial crime capabilities and operating models specifically for SME customers. Leadership & Stakeholder Management Recruit, manage, and develop capacity/capability to deliver a highly engaged, skilled, and sustainable workforce. Partner effectively across 2nd Line Risk, Compliance, Product, Engineering, and Data to embed new initiatives and regulatory updates Operational Leadership & Efficiency Proactively identify opportunities to optimise processes, drive continuous improvements, and improve customer outcomes across Financial Crime Operations. Deliver consistent communication across teams and engage with operational managers to create an empowered problem-solving culture Budgeting & Functional Governance Identify direction based on departmental strategy, set functional goals, and hold accountability for functional results, budgeting, and full resourcing decisions. Navigate complex organisational challenges, including change management, and resolve significant team or functional conflicts while making risk decisions with departmental impact. Requirements What You'll Bring: Deep subject matter expertise in UK Financial Crime regulatory guidelines, MLRs, JMLSG, PEPs, and Sanctions. Technical competency in understanding models, data, MI, statistical analysis, and operational workflows. Proven track record of managing large scale, complex financial crime operations, customer onboarding, and risk frameworks within regulated banking. Behaviours & Competencies: Strong people leadership across multiple teams and layers, building a shared sense of purpose and driving advanced coaching, team development, and strategic planning. Accountable, resilient, and customer-focused leadership style that role models Starling Group values and makes difficult decisions with full transparency. Analytical mindset with the ability to champion simplicity across functions, encourage external input and disruptive thinking, and raise the bar for strategic performance. Excellent communication and listening skills, creating a safe environment to share feedback, surface issues, and resolve conflicting requirements across functions. Benefits Why Join Starling? Make an Impact: Work on projects that directly shape the future of banking and improve the financial lives of our customers. Starling is technology-led, and you'll have the freedom to accomplish your goals in innovative ways. Culture of Excellence: Be part of a collaborative, empowered, and forward-thinking team. We encourage experimentation, ownership, and a relentless focus on "doing the right thing." Growth and Development: We are committed to your professional growth, offering opportunities to learn new technologies, take on new challenges, and own interesting things from day one. A Bank That Cares: We're a Living Wage employer, committed to flexible working, and dedicated to creating a fair, open, and safe working environment with compassion and inclusion at its core. Comprehensive Benefits: We offer a competitive salary and a comprehensive benefits package, including: Company-enhanced salary sacrifice pension scheme (7% employer contribution) Private Medical Insurance with Vitality including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton. 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day's holiday for your birthday Life Insurance at 4x your salary. 16 hours of paid volunteering time a year. Ability to buy or sell annual leave. Generous family-friendly policies. Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off Incentivised refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasingOur Commitment to Equality Starling is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information. We use AI tools to support various parts of our recruitment process, helping our team manage applications and assessments more efficiently. These tools are strictly used for support and do not replace human judgment with all final hiring decisions being made by our team. If you would like more information about how your data is processed, please reach out to us.
Interim Head of Infrastructure London (Hybrid) 3-4 Month Contract up to £520 per day Inside IR35 Ashdown Group is seeking a technically strong Interim Head of Infrastructure to take ownership of global infrastructure operations and support a period of technology modernisation, consolidation and transformation within an international organisation. You will lead infrastructure operations across UK and US environments, ensuring the stability, security and performance of the existing technology estate while delivering practical technical improvements. This is a hands-on interim assignment, not a purely strategic leadership role. The successful contractor must be comfortable working at a technical level, assessing the existing environment, investigating complex infrastructure issues, shaping solutions and getting involved in implementation and troubleshooting where required. Key responsibilities: Take hands-on technical ownership of infrastructure across cloud, networking, servers, storage, identity and end-user technology. Cisco Meraki Assess the existing infrastructure estate, identify risks and resolve technical and operational issues. Provide technical direction and contribute to the configuration, optimisation and improvement of Microsoft Azure, Microsoft 365, Active Directory/Entra ID, Intune, Nutanix and networking environments. Support infrastructure consolidation, cloud modernisation, migration and post-acquisition integration. Review and improve infrastructure resilience, monitoring, patching, capacity management and disaster recovery. Lead and work alongside infrastructure engineers, managed service providers and offshore technical teams. Strengthen incident, problem, change and asset management processes, improving service performance and operational discipline. Provide clear technical recommendations, progress updates and risk reporting to senior IT stakeholders. About you: You will be an experienced infrastructure leader or senior technical infrastructure specialist who can combine strategic oversight with practical engineering expertise. You will have a strong technical background across enterprise infrastructure, Microsoft cloud technologies, identity management, networking and virtualisation, alongside experience leading teams and third-party suppliers. You must be comfortable getting into the technical detail, diagnosing complex issues, challenging existing configurations and driving improvements directly rather than relying solely on others to deliver the technical work. Experience of infrastructure transformation, migration, consolidation or post-merger integration within a complex, fast-moving environment would be highly advantageous. Qualifications & Certifications Relevant professional qualifications are desirable, including: Microsoft certifications covering Azure administration, Microsoft 365 and enterprise administration. ITIL Foundation or Practitioner certification, demonstrating knowledge of IT service management best practices. Cisco networking certifications, such as CCNA or CCNP, or equivalent experience with enterprise networking technologies, including Cisco Meraki. Infrastructure and virtualisation qualifications covering server, storage and hypervisor technologies, including Nutanix or Hyper-V. CompTIA Network+ or equivalent networking and infrastructure qualifications. Contract details Duration: 3-4 months. Day rate: £520 per day, Inside IR35. Location: London, hybrid working.
Oct 24, 2026
Full time
Interim Head of Infrastructure London (Hybrid) 3-4 Month Contract up to £520 per day Inside IR35 Ashdown Group is seeking a technically strong Interim Head of Infrastructure to take ownership of global infrastructure operations and support a period of technology modernisation, consolidation and transformation within an international organisation. You will lead infrastructure operations across UK and US environments, ensuring the stability, security and performance of the existing technology estate while delivering practical technical improvements. This is a hands-on interim assignment, not a purely strategic leadership role. The successful contractor must be comfortable working at a technical level, assessing the existing environment, investigating complex infrastructure issues, shaping solutions and getting involved in implementation and troubleshooting where required. Key responsibilities: Take hands-on technical ownership of infrastructure across cloud, networking, servers, storage, identity and end-user technology. Cisco Meraki Assess the existing infrastructure estate, identify risks and resolve technical and operational issues. Provide technical direction and contribute to the configuration, optimisation and improvement of Microsoft Azure, Microsoft 365, Active Directory/Entra ID, Intune, Nutanix and networking environments. Support infrastructure consolidation, cloud modernisation, migration and post-acquisition integration. Review and improve infrastructure resilience, monitoring, patching, capacity management and disaster recovery. Lead and work alongside infrastructure engineers, managed service providers and offshore technical teams. Strengthen incident, problem, change and asset management processes, improving service performance and operational discipline. Provide clear technical recommendations, progress updates and risk reporting to senior IT stakeholders. About you: You will be an experienced infrastructure leader or senior technical infrastructure specialist who can combine strategic oversight with practical engineering expertise. You will have a strong technical background across enterprise infrastructure, Microsoft cloud technologies, identity management, networking and virtualisation, alongside experience leading teams and third-party suppliers. You must be comfortable getting into the technical detail, diagnosing complex issues, challenging existing configurations and driving improvements directly rather than relying solely on others to deliver the technical work. Experience of infrastructure transformation, migration, consolidation or post-merger integration within a complex, fast-moving environment would be highly advantageous. Qualifications & Certifications Relevant professional qualifications are desirable, including: Microsoft certifications covering Azure administration, Microsoft 365 and enterprise administration. ITIL Foundation or Practitioner certification, demonstrating knowledge of IT service management best practices. Cisco networking certifications, such as CCNA or CCNP, or equivalent experience with enterprise networking technologies, including Cisco Meraki. Infrastructure and virtualisation qualifications covering server, storage and hypervisor technologies, including Nutanix or Hyper-V. CompTIA Network+ or equivalent networking and infrastructure qualifications. Contract details Duration: 3-4 months. Day rate: £520 per day, Inside IR35. Location: London, hybrid working.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of our clients' affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the industry. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be a Director in our Transaction Serviced Lifesciences and Healthcare team. In this role you'll support Partners, develop and grow the Transaction Services business. You'll day-to-day progress of projects and driving the delivery of quality corporate finance transaction advice engagements. You'll manage and develop your team and coach. It's an opportunity to support a range of clients by providing due diligence services to support them through events such as acquisitions, sale processes and capital markets transactions within the sector. You'll be someone with: Life Sciences & Healthcare experience is preferred/would be an advantage You will have a deep understanding of, and experience in, the field of financial due diligence for corporate or strategic buyers, private equity or financial buyers and vendors and / or reporting accountant's work Experience in networking across the industry and in developing business opportunities A strong focus on data-driven insights and commercial acumen. Previous experience of managing teams in the delivery of engagements ACA/ACCA qualified (or equivalent), or relevant work experience We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Oct 24, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of our clients' affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the industry. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be a Director in our Transaction Serviced Lifesciences and Healthcare team. In this role you'll support Partners, develop and grow the Transaction Services business. You'll day-to-day progress of projects and driving the delivery of quality corporate finance transaction advice engagements. You'll manage and develop your team and coach. It's an opportunity to support a range of clients by providing due diligence services to support them through events such as acquisitions, sale processes and capital markets transactions within the sector. You'll be someone with: Life Sciences & Healthcare experience is preferred/would be an advantage You will have a deep understanding of, and experience in, the field of financial due diligence for corporate or strategic buyers, private equity or financial buyers and vendors and / or reporting accountant's work Experience in networking across the industry and in developing business opportunities A strong focus on data-driven insights and commercial acumen. Previous experience of managing teams in the delivery of engagements ACA/ACCA qualified (or equivalent), or relevant work experience We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
We are recruiting for a BD Manager - IP Litigation to join our Marketing team in London. Marketing team - London Our Marketing team helps the firm win and grow the right clients and work. We drive client development across the firm - deepening priority relationships, increasing share of wallet and converting strategic opportunities into profitable revenue. We equip partners with effective go-to-market strategies, tactics and processes, differentiated insights and disciplined execution. Alongside this, we strengthen the firm's market profile and reputation to support client acquisition, retention, and growth. We work as one integrated global team, aligning central support and expertise with local knowledge and execution to maximize impact across offices, practice groups, sectors and client programs. This role sits in the business development (BD) team. The BD team is focused on practice group strategy, implementing practice group business plans, winning new clients, winning more work from existing clients, and profile raising. You will support day-to-day business development for the IP Litigation practice in London by converting strategy into tactical plans that you deliver in an efficient, disciplined and collaborative way. You will provide both reactive and proactive support to lawyers and the business to help pursue growth opportunities. The role will involve the full spectrum of marketing and BD activities for the group, including support on pitches, events, directories, campaigns and thought leadership, and other profile-raising activities both internally and externally, ensuring that best practice is followed in terms of systems, technology and processes. What you will do Market profile, content and campaigns Manage directories and awards submissions for the group and coordinate associated interviews and follow up, and coordinate client newsletters, internal newsletters, and internal deal alerts. Working with our Marketing Services team (MST), to manage all logistics and marketing/promotion events, in addition to assessing external event opportunities for the group. Actively seek opportunities to raise the profile of the practice groups' capabilities and ensure consistent, evidence-based messaging in all market-facing materials. Pitch excellence Coordinate pitches and proposals, working in conjunction with the central pitch team, pricing and lawyers to create compelling, compliant submissions. Tailor credentials and case studies to client needs; responsibility for creating and updating marketing collateral. Support rehearsals and Q&A preparation. Maintain pipeline hygiene and data completeness; run basic go/no-go checklists. Strategic planning and execution Contribute to the development of approved business plans and translate into tactical execution. Track spend and return on investment against activities. Provide status reports using Dynamics (our CRM system) and pipeline data to inform partner discussions. Monitor market and client news; summarize implications and feed intelligence into wider marketing activities. Client development Assist partners, associates and BD colleagues in the management of strategic client relationships and coordinate client targeting efforts. Work on the development of client plans, contact maps and meeting records, ensuring that Dynamics is populated with high data quality. Capture client feedback and post-matter insights; log themes and flag opportunities to the senior BD manager. Assemble client and decision-maker profiles using approved research tools to support cross-selling. Track coverage, contacts and actions for priority client accounts. AI and technology Use approved marketing function AI tools, including the function's agents for designated tasks, in line with the firm's AI usage policy. Complete the marketing function's mandatory AI capability program and develop applied AI skills relevant to the role, and demonstrate progression in applied AI skills through tangible contribution to personal and team output. Collaboration, integration and change Promote consistent use of firm systems and templates; maintain file hygiene and naming/version standards. Actively participate in change initiatives; share ideas and help embed new ways of working. Escalate blockers and propose practical fixes, while adhering to agreed service levels and briefing templates with central teams. Team leadership and development Support resourcing across competing priorities and time zones. Contribute to onboarding new team members by sharing best practice for common BD tasks, and support BD training for associates. What you will have Strong communication skills, both written and oral. Can persuade and influence senior stakeholders. Proven experience executing business development activities in professional services preferred. Enthusiasm to develop an in-depth understanding of the global IP litigation practice (in terms of the market, the key players, the competition, and our legal offering). Previous IP, technology or life sciences market experience would be a plus, but is not essential. Intellectual curiosity about market trends and client needs combined with a proactive instinct to shape business development activities in line with these insights. Strong project management and stakeholder skills; clear, persuasive writing with a focus on client needs. Comfortable with data and research; confident using client data management systems (e.g, Dynamics), experience and pipeline systems. Highly organized, proactive and resilient; strong attention to detail, ability to work to deadlines, and follow-through across multiple priorities. Strong client focus and ability to work well with busy lawyers while balancing deadlines. Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. We recognise that our people are our most valuable asset, which is reflected in the wide range of benefits that are available to our employees. Some of these benefits include: our occupational pension scheme, group income protection cover, private medical insurance, mental health resources and free apps, health and wellbeing services encompassing an onsite gym, wellbeing centre and GP service, emergency back-up care support, parental and special leave, holiday entitlement increasing with length of service, holiday trading, season ticket loans and online discounts and lifestyle management services. Our approach to hybrid working seeks to combine and maximise the benefits of effective remote working with the benefits of being in the office. Our current hybrid working arrangements require office based working for a minimum of 60% of your time ( i.e. three days per week for a full time role) in accordance with our hybrid working policy. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here .
Oct 24, 2026
Full time
We are recruiting for a BD Manager - IP Litigation to join our Marketing team in London. Marketing team - London Our Marketing team helps the firm win and grow the right clients and work. We drive client development across the firm - deepening priority relationships, increasing share of wallet and converting strategic opportunities into profitable revenue. We equip partners with effective go-to-market strategies, tactics and processes, differentiated insights and disciplined execution. Alongside this, we strengthen the firm's market profile and reputation to support client acquisition, retention, and growth. We work as one integrated global team, aligning central support and expertise with local knowledge and execution to maximize impact across offices, practice groups, sectors and client programs. This role sits in the business development (BD) team. The BD team is focused on practice group strategy, implementing practice group business plans, winning new clients, winning more work from existing clients, and profile raising. You will support day-to-day business development for the IP Litigation practice in London by converting strategy into tactical plans that you deliver in an efficient, disciplined and collaborative way. You will provide both reactive and proactive support to lawyers and the business to help pursue growth opportunities. The role will involve the full spectrum of marketing and BD activities for the group, including support on pitches, events, directories, campaigns and thought leadership, and other profile-raising activities both internally and externally, ensuring that best practice is followed in terms of systems, technology and processes. What you will do Market profile, content and campaigns Manage directories and awards submissions for the group and coordinate associated interviews and follow up, and coordinate client newsletters, internal newsletters, and internal deal alerts. Working with our Marketing Services team (MST), to manage all logistics and marketing/promotion events, in addition to assessing external event opportunities for the group. Actively seek opportunities to raise the profile of the practice groups' capabilities and ensure consistent, evidence-based messaging in all market-facing materials. Pitch excellence Coordinate pitches and proposals, working in conjunction with the central pitch team, pricing and lawyers to create compelling, compliant submissions. Tailor credentials and case studies to client needs; responsibility for creating and updating marketing collateral. Support rehearsals and Q&A preparation. Maintain pipeline hygiene and data completeness; run basic go/no-go checklists. Strategic planning and execution Contribute to the development of approved business plans and translate into tactical execution. Track spend and return on investment against activities. Provide status reports using Dynamics (our CRM system) and pipeline data to inform partner discussions. Monitor market and client news; summarize implications and feed intelligence into wider marketing activities. Client development Assist partners, associates and BD colleagues in the management of strategic client relationships and coordinate client targeting efforts. Work on the development of client plans, contact maps and meeting records, ensuring that Dynamics is populated with high data quality. Capture client feedback and post-matter insights; log themes and flag opportunities to the senior BD manager. Assemble client and decision-maker profiles using approved research tools to support cross-selling. Track coverage, contacts and actions for priority client accounts. AI and technology Use approved marketing function AI tools, including the function's agents for designated tasks, in line with the firm's AI usage policy. Complete the marketing function's mandatory AI capability program and develop applied AI skills relevant to the role, and demonstrate progression in applied AI skills through tangible contribution to personal and team output. Collaboration, integration and change Promote consistent use of firm systems and templates; maintain file hygiene and naming/version standards. Actively participate in change initiatives; share ideas and help embed new ways of working. Escalate blockers and propose practical fixes, while adhering to agreed service levels and briefing templates with central teams. Team leadership and development Support resourcing across competing priorities and time zones. Contribute to onboarding new team members by sharing best practice for common BD tasks, and support BD training for associates. What you will have Strong communication skills, both written and oral. Can persuade and influence senior stakeholders. Proven experience executing business development activities in professional services preferred. Enthusiasm to develop an in-depth understanding of the global IP litigation practice (in terms of the market, the key players, the competition, and our legal offering). Previous IP, technology or life sciences market experience would be a plus, but is not essential. Intellectual curiosity about market trends and client needs combined with a proactive instinct to shape business development activities in line with these insights. Strong project management and stakeholder skills; clear, persuasive writing with a focus on client needs. Comfortable with data and research; confident using client data management systems (e.g, Dynamics), experience and pipeline systems. Highly organized, proactive and resilient; strong attention to detail, ability to work to deadlines, and follow-through across multiple priorities. Strong client focus and ability to work well with busy lawyers while balancing deadlines. Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. We recognise that our people are our most valuable asset, which is reflected in the wide range of benefits that are available to our employees. Some of these benefits include: our occupational pension scheme, group income protection cover, private medical insurance, mental health resources and free apps, health and wellbeing services encompassing an onsite gym, wellbeing centre and GP service, emergency back-up care support, parental and special leave, holiday entitlement increasing with length of service, holiday trading, season ticket loans and online discounts and lifestyle management services. Our approach to hybrid working seeks to combine and maximise the benefits of effective remote working with the benefits of being in the office. Our current hybrid working arrangements require office based working for a minimum of 60% of your time ( i.e. three days per week for a full time role) in accordance with our hybrid working policy. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here .
We are recruiting for a BD Manager - IP Litigation to join our Marketing team in London. Marketing team - London Our Marketing team helps the firm win and grow the right clients and work. We drive client development across the firm - deepening priority relationships, increasing share of wallet and converting strategic opportunities into profitable revenue. We equip partners with effective go-to-market strategies, tactics and processes, differentiated insights and disciplined execution. Alongside this, we strengthen the firm's market profile and reputation to support client acquisition, retention, and growth. We work as one integrated global team, aligning central support and expertise with local knowledge and execution to maximize impact across offices, practice groups, sectors and client programs. This role sits in the business development (BD) team. The BD team is focused on practice group strategy, implementing practice group business plans, winning new clients, winning more work from existing clients, and profile raising. You will support day-to-day business development for the IP Litigation practice in London by converting strategy into tactical plans that you deliver in an efficient, disciplined and collaborative way. You will provide both reactive and proactive support to lawyers and the business to help pursue growth opportunities. The role will involve the full spectrum of marketing and BD activities for the group, including support on pitches, events, directories, campaigns and thought leadership, and other profile-raising activities both internally and externally, ensuring that best practice is followed in terms of systems, technology and processes. What you will do Market profile, content and campaigns Manage directories and awards submissions for the group and coordinate associated interviews and follow up, and coordinate client newsletters, internal newsletters, and internal deal alerts. Working with our Marketing Services team (MST), to manage all logistics and marketing/promotion events, in addition to assessing external event opportunities for the group. Actively seek opportunities to raise the profile of the practice groups' capabilities and ensure consistent, evidence-based messaging in all market-facing materials. Pitch excellence Coordinate pitches and proposals, working in conjunction with the central pitch team, pricing and lawyers to create compelling, compliant submissions. Tailor credentials and case studies to client needs; responsibility for creating and updating marketing collateral. Support rehearsals and Q&A preparation. Maintain pipeline hygiene and data completeness; run basic go/no-go checklists. Strategic planning and execution Contribute to the development of approved business plans and translate into tactical execution. Track spend and return on investment against activities. Provide status reports using Dynamics (our CRM system) and pipeline data to inform partner discussions. Monitor market and client news; summarize implications and feed intelligence into wider marketing activities. Client development Assist partners, associates and BD colleagues in the management of strategic client relationships and coordinate client targeting efforts. Work on the development of client plans, contact maps and meeting records, ensuring that Dynamics is populated with high data quality. Capture client feedback and post-matter insights; log themes and flag opportunities to the senior BD manager. Assemble client and decision-maker profiles using approved research tools to support cross-selling. Track coverage, contacts and actions for priority client accounts. AI and technology Use approved marketing function AI tools, including the function's agents for designated tasks, in line with the firm's AI usage policy. Complete the marketing function's mandatory AI capability program and develop applied AI skills relevant to the role, and demonstrate progression in applied AI skills through tangible contribution to personal and team output. Collaboration, integration and change Promote consistent use of firm systems and templates; maintain file hygiene and naming/version standards. Actively participate in change initiatives; share ideas and help embed new ways of working. Escalate blockers and propose practical fixes, while adhering to agreed service levels and briefing templates with central teams. Team leadership and development Support resourcing across competing priorities and time zones. Contribute to onboarding new team members by sharing best practice for common BD tasks, and support BD training for associates. What you will have Strong communication skills, both written and oral. Can persuade and influence senior stakeholders. Proven experience executing business development activities in professional services preferred. Enthusiasm to develop an in-depth understanding of the global IP litigation practice (in terms of the market, the key players, the competition, and our legal offering). Previous IP, technology or life sciences market experience would be a plus, but is not essential. Intellectual curiosity about market trends and client needs combined with a proactive instinct to shape business development activities in line with these insights. Strong project management and stakeholder skills; clear, persuasive writing with a focus on client needs. Comfortable with data and research; confident using client data management systems (e.g, Dynamics), experience and pipeline systems. Highly organized, proactive and resilient; strong attention to detail, ability to work to deadlines, and follow-through across multiple priorities. Strong client focus and ability to work well with busy lawyers while balancing deadlines. Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. We recognise that our people are our most valuable asset, which is reflected in the wide range of benefits that are available to our employees. Some of these benefits include: our occupational pension scheme, group income protection cover, private medical insurance, mental health resources and free apps, health and wellbeing services encompassing an onsite gym, wellbeing centre and GP service, emergency back-up care support, parental and special leave, holiday entitlement increasing with length of service, holiday trading, season ticket loans and online discounts and lifestyle management services. Our approach to hybrid working seeks to combine and maximise the benefits of effective remote working with the benefits of being in the office. Our current hybrid working arrangements require office based working for a minimum of 60% of your time ( i.e. three days per week for a full time role) in accordance with our hybrid working policy. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here .
Oct 24, 2026
Full time
We are recruiting for a BD Manager - IP Litigation to join our Marketing team in London. Marketing team - London Our Marketing team helps the firm win and grow the right clients and work. We drive client development across the firm - deepening priority relationships, increasing share of wallet and converting strategic opportunities into profitable revenue. We equip partners with effective go-to-market strategies, tactics and processes, differentiated insights and disciplined execution. Alongside this, we strengthen the firm's market profile and reputation to support client acquisition, retention, and growth. We work as one integrated global team, aligning central support and expertise with local knowledge and execution to maximize impact across offices, practice groups, sectors and client programs. This role sits in the business development (BD) team. The BD team is focused on practice group strategy, implementing practice group business plans, winning new clients, winning more work from existing clients, and profile raising. You will support day-to-day business development for the IP Litigation practice in London by converting strategy into tactical plans that you deliver in an efficient, disciplined and collaborative way. You will provide both reactive and proactive support to lawyers and the business to help pursue growth opportunities. The role will involve the full spectrum of marketing and BD activities for the group, including support on pitches, events, directories, campaigns and thought leadership, and other profile-raising activities both internally and externally, ensuring that best practice is followed in terms of systems, technology and processes. What you will do Market profile, content and campaigns Manage directories and awards submissions for the group and coordinate associated interviews and follow up, and coordinate client newsletters, internal newsletters, and internal deal alerts. Working with our Marketing Services team (MST), to manage all logistics and marketing/promotion events, in addition to assessing external event opportunities for the group. Actively seek opportunities to raise the profile of the practice groups' capabilities and ensure consistent, evidence-based messaging in all market-facing materials. Pitch excellence Coordinate pitches and proposals, working in conjunction with the central pitch team, pricing and lawyers to create compelling, compliant submissions. Tailor credentials and case studies to client needs; responsibility for creating and updating marketing collateral. Support rehearsals and Q&A preparation. Maintain pipeline hygiene and data completeness; run basic go/no-go checklists. Strategic planning and execution Contribute to the development of approved business plans and translate into tactical execution. Track spend and return on investment against activities. Provide status reports using Dynamics (our CRM system) and pipeline data to inform partner discussions. Monitor market and client news; summarize implications and feed intelligence into wider marketing activities. Client development Assist partners, associates and BD colleagues in the management of strategic client relationships and coordinate client targeting efforts. Work on the development of client plans, contact maps and meeting records, ensuring that Dynamics is populated with high data quality. Capture client feedback and post-matter insights; log themes and flag opportunities to the senior BD manager. Assemble client and decision-maker profiles using approved research tools to support cross-selling. Track coverage, contacts and actions for priority client accounts. AI and technology Use approved marketing function AI tools, including the function's agents for designated tasks, in line with the firm's AI usage policy. Complete the marketing function's mandatory AI capability program and develop applied AI skills relevant to the role, and demonstrate progression in applied AI skills through tangible contribution to personal and team output. Collaboration, integration and change Promote consistent use of firm systems and templates; maintain file hygiene and naming/version standards. Actively participate in change initiatives; share ideas and help embed new ways of working. Escalate blockers and propose practical fixes, while adhering to agreed service levels and briefing templates with central teams. Team leadership and development Support resourcing across competing priorities and time zones. Contribute to onboarding new team members by sharing best practice for common BD tasks, and support BD training for associates. What you will have Strong communication skills, both written and oral. Can persuade and influence senior stakeholders. Proven experience executing business development activities in professional services preferred. Enthusiasm to develop an in-depth understanding of the global IP litigation practice (in terms of the market, the key players, the competition, and our legal offering). Previous IP, technology or life sciences market experience would be a plus, but is not essential. Intellectual curiosity about market trends and client needs combined with a proactive instinct to shape business development activities in line with these insights. Strong project management and stakeholder skills; clear, persuasive writing with a focus on client needs. Comfortable with data and research; confident using client data management systems (e.g, Dynamics), experience and pipeline systems. Highly organized, proactive and resilient; strong attention to detail, ability to work to deadlines, and follow-through across multiple priorities. Strong client focus and ability to work well with busy lawyers while balancing deadlines. Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. We recognise that our people are our most valuable asset, which is reflected in the wide range of benefits that are available to our employees. Some of these benefits include: our occupational pension scheme, group income protection cover, private medical insurance, mental health resources and free apps, health and wellbeing services encompassing an onsite gym, wellbeing centre and GP service, emergency back-up care support, parental and special leave, holiday entitlement increasing with length of service, holiday trading, season ticket loans and online discounts and lifestyle management services. Our approach to hybrid working seeks to combine and maximise the benefits of effective remote working with the benefits of being in the office. Our current hybrid working arrangements require office based working for a minimum of 60% of your time ( i.e. three days per week for a full time role) in accordance with our hybrid working policy. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here .
We are recruiting for a BD Manager - IP Litigation to join our Marketing team in London. Marketing team - London Our Marketing team helps the firm win and grow the right clients and work. We drive client development across the firm - deepening priority relationships, increasing share of wallet and converting strategic opportunities into profitable revenue. We equip partners with effective go-to-market strategies, tactics and processes, differentiated insights and disciplined execution. Alongside this, we strengthen the firm's market profile and reputation to support client acquisition, retention, and growth. We work as one integrated global team, aligning central support and expertise with local knowledge and execution to maximize impact across offices, practice groups, sectors and client programs. This role sits in the business development (BD) team. The BD team is focused on practice group strategy, implementing practice group business plans, winning new clients, winning more work from existing clients, and profile raising. You will support day-to-day business development for the IP Litigation practice in London by converting strategy into tactical plans that you deliver in an efficient, disciplined and collaborative way. You will provide both reactive and proactive support to lawyers and the business to help pursue growth opportunities. The role will involve the full spectrum of marketing and BD activities for the group, including support on pitches, events, directories, campaigns and thought leadership, and other profile-raising activities both internally and externally, ensuring that best practice is followed in terms of systems, technology and processes. What you will do Market profile, content and campaigns Manage directories and awards submissions for the group and coordinate associated interviews and follow up, and coordinate client newsletters, internal newsletters, and internal deal alerts. Working with our Marketing Services team (MST), to manage all logistics and marketing/promotion events, in addition to assessing external event opportunities for the group. Actively seek opportunities to raise the profile of the practice groups' capabilities and ensure consistent, evidence-based messaging in all market-facing materials. Pitch excellence Coordinate pitches and proposals, working in conjunction with the central pitch team, pricing and lawyers to create compelling, compliant submissions. Tailor credentials and case studies to client needs; responsibility for creating and updating marketing collateral. Support rehearsals and Q&A preparation. Maintain pipeline hygiene and data completeness; run basic go/no-go checklists. Strategic planning and execution Contribute to the development of approved business plans and translate into tactical execution. Track spend and return on investment against activities. Provide status reports using Dynamics (our CRM system) and pipeline data to inform partner discussions. Monitor market and client news; summarize implications and feed intelligence into wider marketing activities. Client development Assist partners, associates and BD colleagues in the management of strategic client relationships and coordinate client targeting efforts. Work on the development of client plans, contact maps and meeting records, ensuring that Dynamics is populated with high data quality. Capture client feedback and post-matter insights; log themes and flag opportunities to the senior BD manager. Assemble client and decision-maker profiles using approved research tools to support cross-selling. Track coverage, contacts and actions for priority client accounts. AI and technology Use approved marketing function AI tools, including the function's agents for designated tasks, in line with the firm's AI usage policy. Complete the marketing function's mandatory AI capability program and develop applied AI skills relevant to the role, and demonstrate progression in applied AI skills through tangible contribution to personal and team output. Collaboration, integration and change Promote consistent use of firm systems and templates; maintain file hygiene and naming/version standards. Actively participate in change initiatives; share ideas and help embed new ways of working. Escalate blockers and propose practical fixes, while adhering to agreed service levels and briefing templates with central teams. Team leadership and development Support resourcing across competing priorities and time zones. Contribute to onboarding new team members by sharing best practice for common BD tasks, and support BD training for associates. What you will have Strong communication skills, both written and oral. Can persuade and influence senior stakeholders. Proven experience executing business development activities in professional services preferred. Enthusiasm to develop an in-depth understanding of the global IP litigation practice (in terms of the market, the key players, the competition, and our legal offering). Previous IP, technology or life sciences market experience would be a plus, but is not essential. Intellectual curiosity about market trends and client needs combined with a proactive instinct to shape business development activities in line with these insights. Strong project management and stakeholder skills; clear, persuasive writing with a focus on client needs. Comfortable with data and research; confident using client data management systems (e.g, Dynamics), experience and pipeline systems. Highly organized, proactive and resilient; strong attention to detail, ability to work to deadlines, and follow-through across multiple priorities. Strong client focus and ability to work well with busy lawyers while balancing deadlines. Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. We recognise that our people are our most valuable asset, which is reflected in the wide range of benefits that are available to our employees. Some of these benefits include: our occupational pension scheme, group income protection cover, private medical insurance, mental health resources and free apps, health and wellbeing services encompassing an onsite gym, wellbeing centre and GP service, emergency back-up care support, parental and special leave, holiday entitlement increasing with length of service, holiday trading, season ticket loans and online discounts and lifestyle management services. Our approach to hybrid working seeks to combine and maximise the benefits of effective remote working with the benefits of being in the office. Our current hybrid working arrangements require office based working for a minimum of 60% of your time ( i.e. three days per week for a full time role) in accordance with our hybrid working policy. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here .
Oct 24, 2026
Full time
We are recruiting for a BD Manager - IP Litigation to join our Marketing team in London. Marketing team - London Our Marketing team helps the firm win and grow the right clients and work. We drive client development across the firm - deepening priority relationships, increasing share of wallet and converting strategic opportunities into profitable revenue. We equip partners with effective go-to-market strategies, tactics and processes, differentiated insights and disciplined execution. Alongside this, we strengthen the firm's market profile and reputation to support client acquisition, retention, and growth. We work as one integrated global team, aligning central support and expertise with local knowledge and execution to maximize impact across offices, practice groups, sectors and client programs. This role sits in the business development (BD) team. The BD team is focused on practice group strategy, implementing practice group business plans, winning new clients, winning more work from existing clients, and profile raising. You will support day-to-day business development for the IP Litigation practice in London by converting strategy into tactical plans that you deliver in an efficient, disciplined and collaborative way. You will provide both reactive and proactive support to lawyers and the business to help pursue growth opportunities. The role will involve the full spectrum of marketing and BD activities for the group, including support on pitches, events, directories, campaigns and thought leadership, and other profile-raising activities both internally and externally, ensuring that best practice is followed in terms of systems, technology and processes. What you will do Market profile, content and campaigns Manage directories and awards submissions for the group and coordinate associated interviews and follow up, and coordinate client newsletters, internal newsletters, and internal deal alerts. Working with our Marketing Services team (MST), to manage all logistics and marketing/promotion events, in addition to assessing external event opportunities for the group. Actively seek opportunities to raise the profile of the practice groups' capabilities and ensure consistent, evidence-based messaging in all market-facing materials. Pitch excellence Coordinate pitches and proposals, working in conjunction with the central pitch team, pricing and lawyers to create compelling, compliant submissions. Tailor credentials and case studies to client needs; responsibility for creating and updating marketing collateral. Support rehearsals and Q&A preparation. Maintain pipeline hygiene and data completeness; run basic go/no-go checklists. Strategic planning and execution Contribute to the development of approved business plans and translate into tactical execution. Track spend and return on investment against activities. Provide status reports using Dynamics (our CRM system) and pipeline data to inform partner discussions. Monitor market and client news; summarize implications and feed intelligence into wider marketing activities. Client development Assist partners, associates and BD colleagues in the management of strategic client relationships and coordinate client targeting efforts. Work on the development of client plans, contact maps and meeting records, ensuring that Dynamics is populated with high data quality. Capture client feedback and post-matter insights; log themes and flag opportunities to the senior BD manager. Assemble client and decision-maker profiles using approved research tools to support cross-selling. Track coverage, contacts and actions for priority client accounts. AI and technology Use approved marketing function AI tools, including the function's agents for designated tasks, in line with the firm's AI usage policy. Complete the marketing function's mandatory AI capability program and develop applied AI skills relevant to the role, and demonstrate progression in applied AI skills through tangible contribution to personal and team output. Collaboration, integration and change Promote consistent use of firm systems and templates; maintain file hygiene and naming/version standards. Actively participate in change initiatives; share ideas and help embed new ways of working. Escalate blockers and propose practical fixes, while adhering to agreed service levels and briefing templates with central teams. Team leadership and development Support resourcing across competing priorities and time zones. Contribute to onboarding new team members by sharing best practice for common BD tasks, and support BD training for associates. What you will have Strong communication skills, both written and oral. Can persuade and influence senior stakeholders. Proven experience executing business development activities in professional services preferred. Enthusiasm to develop an in-depth understanding of the global IP litigation practice (in terms of the market, the key players, the competition, and our legal offering). Previous IP, technology or life sciences market experience would be a plus, but is not essential. Intellectual curiosity about market trends and client needs combined with a proactive instinct to shape business development activities in line with these insights. Strong project management and stakeholder skills; clear, persuasive writing with a focus on client needs. Comfortable with data and research; confident using client data management systems (e.g, Dynamics), experience and pipeline systems. Highly organized, proactive and resilient; strong attention to detail, ability to work to deadlines, and follow-through across multiple priorities. Strong client focus and ability to work well with busy lawyers while balancing deadlines. Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. We recognise that our people are our most valuable asset, which is reflected in the wide range of benefits that are available to our employees. Some of these benefits include: our occupational pension scheme, group income protection cover, private medical insurance, mental health resources and free apps, health and wellbeing services encompassing an onsite gym, wellbeing centre and GP service, emergency back-up care support, parental and special leave, holiday entitlement increasing with length of service, holiday trading, season ticket loans and online discounts and lifestyle management services. Our approach to hybrid working seeks to combine and maximise the benefits of effective remote working with the benefits of being in the office. Our current hybrid working arrangements require office based working for a minimum of 60% of your time ( i.e. three days per week for a full time role) in accordance with our hybrid working policy. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here .
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of our clients' affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the industry. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be a Director in our Transaction Serviced Lifesciences and Healthcare team. In this role you'll support Partners, develop and grow the Transaction Services business. You'll day-to-day progress of projects and driving the delivery of quality corporate finance transaction advice engagements. You'll manage and develop your team and coach. It's an opportunity to support a range of clients by providing due diligence services to support them through events such as acquisitions, sale processes and capital markets transactions within the sector. You'll be someone with: Life Sciences & Healthcare experience is preferred/would be an advantage You will have a deep understanding of, and experience in, the field of financial due diligence for corporate or strategic buyers, private equity or financial buyers and vendors and / or reporting accountant's work Experience in networking across the industry and in developing business opportunities A strong focus on data-driven insights and commercial acumen. Previous experience of managing teams in the delivery of engagements ACA/ACCA qualified (or equivalent), or relevant work experience We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Oct 24, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of our clients' affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the industry. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be a Director in our Transaction Serviced Lifesciences and Healthcare team. In this role you'll support Partners, develop and grow the Transaction Services business. You'll day-to-day progress of projects and driving the delivery of quality corporate finance transaction advice engagements. You'll manage and develop your team and coach. It's an opportunity to support a range of clients by providing due diligence services to support them through events such as acquisitions, sale processes and capital markets transactions within the sector. You'll be someone with: Life Sciences & Healthcare experience is preferred/would be an advantage You will have a deep understanding of, and experience in, the field of financial due diligence for corporate or strategic buyers, private equity or financial buyers and vendors and / or reporting accountant's work Experience in networking across the industry and in developing business opportunities A strong focus on data-driven insights and commercial acumen. Previous experience of managing teams in the delivery of engagements ACA/ACCA qualified (or equivalent), or relevant work experience We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
We are recruiting for a BD Manager - IP Litigation to join our Marketing team in London. Marketing team - London Our Marketing team helps the firm win and grow the right clients and work. We drive client development across the firm - deepening priority relationships, increasing share of wallet and converting strategic opportunities into profitable revenue. We equip partners with effective go-to-market strategies, tactics and processes, differentiated insights and disciplined execution. Alongside this, we strengthen the firm's market profile and reputation to support client acquisition, retention, and growth. We work as one integrated global team, aligning central support and expertise with local knowledge and execution to maximize impact across offices, practice groups, sectors and client programs. This role sits in the business development (BD) team. The BD team is focused on practice group strategy, implementing practice group business plans, winning new clients, winning more work from existing clients, and profile raising. You will support day-to-day business development for the IP Litigation practice in London by converting strategy into tactical plans that you deliver in an efficient, disciplined and collaborative way. You will provide both reactive and proactive support to lawyers and the business to help pursue growth opportunities. The role will involve the full spectrum of marketing and BD activities for the group, including support on pitches, events, directories, campaigns and thought leadership, and other profile-raising activities both internally and externally, ensuring that best practice is followed in terms of systems, technology and processes. What you will do Market profile, content and campaigns Manage directories and awards submissions for the group and coordinate associated interviews and follow up, and coordinate client newsletters, internal newsletters, and internal deal alerts. Working with our Marketing Services team (MST), to manage all logistics and marketing/promotion events, in addition to assessing external event opportunities for the group. Actively seek opportunities to raise the profile of the practice groups' capabilities and ensure consistent, evidence-based messaging in all market-facing materials. Pitch excellence Coordinate pitches and proposals, working in conjunction with the central pitch team, pricing and lawyers to create compelling, compliant submissions. Tailor credentials and case studies to client needs; responsibility for creating and updating marketing collateral. Support rehearsals and Q&A preparation. Maintain pipeline hygiene and data completeness; run basic go/no-go checklists. Strategic planning and execution Contribute to the development of approved business plans and translate into tactical execution. Track spend and return on investment against activities. Provide status reports using Dynamics (our CRM system) and pipeline data to inform partner discussions. Monitor market and client news; summarize implications and feed intelligence into wider marketing activities. Client development Assist partners, associates and BD colleagues in the management of strategic client relationships and coordinate client targeting efforts. Work on the development of client plans, contact maps and meeting records, ensuring that Dynamics is populated with high data quality. Capture client feedback and post-matter insights; log themes and flag opportunities to the senior BD manager. Assemble client and decision-maker profiles using approved research tools to support cross-selling. Track coverage, contacts and actions for priority client accounts. AI and technology Use approved marketing function AI tools, including the function's agents for designated tasks, in line with the firm's AI usage policy. Complete the marketing function's mandatory AI capability program and develop applied AI skills relevant to the role, and demonstrate progression in applied AI skills through tangible contribution to personal and team output. Collaboration, integration and change Promote consistent use of firm systems and templates; maintain file hygiene and naming/version standards. Actively participate in change initiatives; share ideas and help embed new ways of working. Escalate blockers and propose practical fixes, while adhering to agreed service levels and briefing templates with central teams. Team leadership and development Support resourcing across competing priorities and time zones. Contribute to onboarding new team members by sharing best practice for common BD tasks, and support BD training for associates. What you will have Strong communication skills, both written and oral. Can persuade and influence senior stakeholders. Proven experience executing business development activities in professional services preferred. Enthusiasm to develop an in-depth understanding of the global IP litigation practice (in terms of the market, the key players, the competition, and our legal offering). Previous IP, technology or life sciences market experience would be a plus, but is not essential. Intellectual curiosity about market trends and client needs combined with a proactive instinct to shape business development activities in line with these insights. Strong project management and stakeholder skills; clear, persuasive writing with a focus on client needs. Comfortable with data and research; confident using client data management systems (e.g, Dynamics), experience and pipeline systems. Highly organized, proactive and resilient; strong attention to detail, ability to work to deadlines, and follow-through across multiple priorities. Strong client focus and ability to work well with busy lawyers while balancing deadlines. Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. We recognise that our people are our most valuable asset, which is reflected in the wide range of benefits that are available to our employees. Some of these benefits include: our occupational pension scheme, group income protection cover, private medical insurance, mental health resources and free apps, health and wellbeing services encompassing an onsite gym, wellbeing centre and GP service, emergency back-up care support, parental and special leave, holiday entitlement increasing with length of service, holiday trading, season ticket loans and online discounts and lifestyle management services. Our approach to hybrid working seeks to combine and maximise the benefits of effective remote working with the benefits of being in the office. Our current hybrid working arrangements require office based working for a minimum of 60% of your time ( i.e. three days per week for a full time role) in accordance with our hybrid working policy. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here .
Oct 24, 2026
Full time
We are recruiting for a BD Manager - IP Litigation to join our Marketing team in London. Marketing team - London Our Marketing team helps the firm win and grow the right clients and work. We drive client development across the firm - deepening priority relationships, increasing share of wallet and converting strategic opportunities into profitable revenue. We equip partners with effective go-to-market strategies, tactics and processes, differentiated insights and disciplined execution. Alongside this, we strengthen the firm's market profile and reputation to support client acquisition, retention, and growth. We work as one integrated global team, aligning central support and expertise with local knowledge and execution to maximize impact across offices, practice groups, sectors and client programs. This role sits in the business development (BD) team. The BD team is focused on practice group strategy, implementing practice group business plans, winning new clients, winning more work from existing clients, and profile raising. You will support day-to-day business development for the IP Litigation practice in London by converting strategy into tactical plans that you deliver in an efficient, disciplined and collaborative way. You will provide both reactive and proactive support to lawyers and the business to help pursue growth opportunities. The role will involve the full spectrum of marketing and BD activities for the group, including support on pitches, events, directories, campaigns and thought leadership, and other profile-raising activities both internally and externally, ensuring that best practice is followed in terms of systems, technology and processes. What you will do Market profile, content and campaigns Manage directories and awards submissions for the group and coordinate associated interviews and follow up, and coordinate client newsletters, internal newsletters, and internal deal alerts. Working with our Marketing Services team (MST), to manage all logistics and marketing/promotion events, in addition to assessing external event opportunities for the group. Actively seek opportunities to raise the profile of the practice groups' capabilities and ensure consistent, evidence-based messaging in all market-facing materials. Pitch excellence Coordinate pitches and proposals, working in conjunction with the central pitch team, pricing and lawyers to create compelling, compliant submissions. Tailor credentials and case studies to client needs; responsibility for creating and updating marketing collateral. Support rehearsals and Q&A preparation. Maintain pipeline hygiene and data completeness; run basic go/no-go checklists. Strategic planning and execution Contribute to the development of approved business plans and translate into tactical execution. Track spend and return on investment against activities. Provide status reports using Dynamics (our CRM system) and pipeline data to inform partner discussions. Monitor market and client news; summarize implications and feed intelligence into wider marketing activities. Client development Assist partners, associates and BD colleagues in the management of strategic client relationships and coordinate client targeting efforts. Work on the development of client plans, contact maps and meeting records, ensuring that Dynamics is populated with high data quality. Capture client feedback and post-matter insights; log themes and flag opportunities to the senior BD manager. Assemble client and decision-maker profiles using approved research tools to support cross-selling. Track coverage, contacts and actions for priority client accounts. AI and technology Use approved marketing function AI tools, including the function's agents for designated tasks, in line with the firm's AI usage policy. Complete the marketing function's mandatory AI capability program and develop applied AI skills relevant to the role, and demonstrate progression in applied AI skills through tangible contribution to personal and team output. Collaboration, integration and change Promote consistent use of firm systems and templates; maintain file hygiene and naming/version standards. Actively participate in change initiatives; share ideas and help embed new ways of working. Escalate blockers and propose practical fixes, while adhering to agreed service levels and briefing templates with central teams. Team leadership and development Support resourcing across competing priorities and time zones. Contribute to onboarding new team members by sharing best practice for common BD tasks, and support BD training for associates. What you will have Strong communication skills, both written and oral. Can persuade and influence senior stakeholders. Proven experience executing business development activities in professional services preferred. Enthusiasm to develop an in-depth understanding of the global IP litigation practice (in terms of the market, the key players, the competition, and our legal offering). Previous IP, technology or life sciences market experience would be a plus, but is not essential. Intellectual curiosity about market trends and client needs combined with a proactive instinct to shape business development activities in line with these insights. Strong project management and stakeholder skills; clear, persuasive writing with a focus on client needs. Comfortable with data and research; confident using client data management systems (e.g, Dynamics), experience and pipeline systems. Highly organized, proactive and resilient; strong attention to detail, ability to work to deadlines, and follow-through across multiple priorities. Strong client focus and ability to work well with busy lawyers while balancing deadlines. Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. We recognise that our people are our most valuable asset, which is reflected in the wide range of benefits that are available to our employees. Some of these benefits include: our occupational pension scheme, group income protection cover, private medical insurance, mental health resources and free apps, health and wellbeing services encompassing an onsite gym, wellbeing centre and GP service, emergency back-up care support, parental and special leave, holiday entitlement increasing with length of service, holiday trading, season ticket loans and online discounts and lifestyle management services. Our approach to hybrid working seeks to combine and maximise the benefits of effective remote working with the benefits of being in the office. Our current hybrid working arrangements require office based working for a minimum of 60% of your time ( i.e. three days per week for a full time role) in accordance with our hybrid working policy. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here .
We are recruiting for a BD Manager - IP Litigation to join our Marketing team in London. Marketing team - London Our Marketing team helps the firm win and grow the right clients and work. We drive client development across the firm - deepening priority relationships, increasing share of wallet and converting strategic opportunities into profitable revenue. We equip partners with effective go-to-market strategies, tactics and processes, differentiated insights and disciplined execution. Alongside this, we strengthen the firm's market profile and reputation to support client acquisition, retention, and growth. We work as one integrated global team, aligning central support and expertise with local knowledge and execution to maximize impact across offices, practice groups, sectors and client programs. This role sits in the business development (BD) team. The BD team is focused on practice group strategy, implementing practice group business plans, winning new clients, winning more work from existing clients, and profile raising. You will support day-to-day business development for the IP Litigation practice in London by converting strategy into tactical plans that you deliver in an efficient, disciplined and collaborative way. You will provide both reactive and proactive support to lawyers and the business to help pursue growth opportunities. The role will involve the full spectrum of marketing and BD activities for the group, including support on pitches, events, directories, campaigns and thought leadership, and other profile-raising activities both internally and externally, ensuring that best practice is followed in terms of systems, technology and processes. What you will do Market profile, content and campaigns Manage directories and awards submissions for the group and coordinate associated interviews and follow up, and coordinate client newsletters, internal newsletters, and internal deal alerts. Working with our Marketing Services team (MST), to manage all logistics and marketing/promotion events, in addition to assessing external event opportunities for the group. Actively seek opportunities to raise the profile of the practice groups' capabilities and ensure consistent, evidence-based messaging in all market-facing materials. Pitch excellence Coordinate pitches and proposals, working in conjunction with the central pitch team, pricing and lawyers to create compelling, compliant submissions. Tailor credentials and case studies to client needs; responsibility for creating and updating marketing collateral. Support rehearsals and Q&A preparation. Maintain pipeline hygiene and data completeness; run basic go/no-go checklists. Strategic planning and execution Contribute to the development of approved business plans and translate into tactical execution. Track spend and return on investment against activities. Provide status reports using Dynamics (our CRM system) and pipeline data to inform partner discussions. Monitor market and client news; summarize implications and feed intelligence into wider marketing activities. Client development Assist partners, associates and BD colleagues in the management of strategic client relationships and coordinate client targeting efforts. Work on the development of client plans, contact maps and meeting records, ensuring that Dynamics is populated with high data quality. Capture client feedback and post-matter insights; log themes and flag opportunities to the senior BD manager. Assemble client and decision-maker profiles using approved research tools to support cross-selling. Track coverage, contacts and actions for priority client accounts. AI and technology Use approved marketing function AI tools, including the function's agents for designated tasks, in line with the firm's AI usage policy. Complete the marketing function's mandatory AI capability program and develop applied AI skills relevant to the role, and demonstrate progression in applied AI skills through tangible contribution to personal and team output. Collaboration, integration and change Promote consistent use of firm systems and templates; maintain file hygiene and naming/version standards. Actively participate in change initiatives; share ideas and help embed new ways of working. Escalate blockers and propose practical fixes, while adhering to agreed service levels and briefing templates with central teams. Team leadership and development Support resourcing across competing priorities and time zones. Contribute to onboarding new team members by sharing best practice for common BD tasks, and support BD training for associates. What you will have Strong communication skills, both written and oral. Can persuade and influence senior stakeholders. Proven experience executing business development activities in professional services preferred. Enthusiasm to develop an in-depth understanding of the global IP litigation practice (in terms of the market, the key players, the competition, and our legal offering). Previous IP, technology or life sciences market experience would be a plus, but is not essential. Intellectual curiosity about market trends and client needs combined with a proactive instinct to shape business development activities in line with these insights. Strong project management and stakeholder skills; clear, persuasive writing with a focus on client needs. Comfortable with data and research; confident using client data management systems (e.g, Dynamics), experience and pipeline systems. Highly organized, proactive and resilient; strong attention to detail, ability to work to deadlines, and follow-through across multiple priorities. Strong client focus and ability to work well with busy lawyers while balancing deadlines. Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. We recognise that our people are our most valuable asset, which is reflected in the wide range of benefits that are available to our employees. Some of these benefits include: our occupational pension scheme, group income protection cover, private medical insurance, mental health resources and free apps, health and wellbeing services encompassing an onsite gym, wellbeing centre and GP service, emergency back-up care support, parental and special leave, holiday entitlement increasing with length of service, holiday trading, season ticket loans and online discounts and lifestyle management services. Our approach to hybrid working seeks to combine and maximise the benefits of effective remote working with the benefits of being in the office. Our current hybrid working arrangements require office based working for a minimum of 60% of your time ( i.e. three days per week for a full time role) in accordance with our hybrid working policy. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here .
Oct 24, 2026
Full time
We are recruiting for a BD Manager - IP Litigation to join our Marketing team in London. Marketing team - London Our Marketing team helps the firm win and grow the right clients and work. We drive client development across the firm - deepening priority relationships, increasing share of wallet and converting strategic opportunities into profitable revenue. We equip partners with effective go-to-market strategies, tactics and processes, differentiated insights and disciplined execution. Alongside this, we strengthen the firm's market profile and reputation to support client acquisition, retention, and growth. We work as one integrated global team, aligning central support and expertise with local knowledge and execution to maximize impact across offices, practice groups, sectors and client programs. This role sits in the business development (BD) team. The BD team is focused on practice group strategy, implementing practice group business plans, winning new clients, winning more work from existing clients, and profile raising. You will support day-to-day business development for the IP Litigation practice in London by converting strategy into tactical plans that you deliver in an efficient, disciplined and collaborative way. You will provide both reactive and proactive support to lawyers and the business to help pursue growth opportunities. The role will involve the full spectrum of marketing and BD activities for the group, including support on pitches, events, directories, campaigns and thought leadership, and other profile-raising activities both internally and externally, ensuring that best practice is followed in terms of systems, technology and processes. What you will do Market profile, content and campaigns Manage directories and awards submissions for the group and coordinate associated interviews and follow up, and coordinate client newsletters, internal newsletters, and internal deal alerts. Working with our Marketing Services team (MST), to manage all logistics and marketing/promotion events, in addition to assessing external event opportunities for the group. Actively seek opportunities to raise the profile of the practice groups' capabilities and ensure consistent, evidence-based messaging in all market-facing materials. Pitch excellence Coordinate pitches and proposals, working in conjunction with the central pitch team, pricing and lawyers to create compelling, compliant submissions. Tailor credentials and case studies to client needs; responsibility for creating and updating marketing collateral. Support rehearsals and Q&A preparation. Maintain pipeline hygiene and data completeness; run basic go/no-go checklists. Strategic planning and execution Contribute to the development of approved business plans and translate into tactical execution. Track spend and return on investment against activities. Provide status reports using Dynamics (our CRM system) and pipeline data to inform partner discussions. Monitor market and client news; summarize implications and feed intelligence into wider marketing activities. Client development Assist partners, associates and BD colleagues in the management of strategic client relationships and coordinate client targeting efforts. Work on the development of client plans, contact maps and meeting records, ensuring that Dynamics is populated with high data quality. Capture client feedback and post-matter insights; log themes and flag opportunities to the senior BD manager. Assemble client and decision-maker profiles using approved research tools to support cross-selling. Track coverage, contacts and actions for priority client accounts. AI and technology Use approved marketing function AI tools, including the function's agents for designated tasks, in line with the firm's AI usage policy. Complete the marketing function's mandatory AI capability program and develop applied AI skills relevant to the role, and demonstrate progression in applied AI skills through tangible contribution to personal and team output. Collaboration, integration and change Promote consistent use of firm systems and templates; maintain file hygiene and naming/version standards. Actively participate in change initiatives; share ideas and help embed new ways of working. Escalate blockers and propose practical fixes, while adhering to agreed service levels and briefing templates with central teams. Team leadership and development Support resourcing across competing priorities and time zones. Contribute to onboarding new team members by sharing best practice for common BD tasks, and support BD training for associates. What you will have Strong communication skills, both written and oral. Can persuade and influence senior stakeholders. Proven experience executing business development activities in professional services preferred. Enthusiasm to develop an in-depth understanding of the global IP litigation practice (in terms of the market, the key players, the competition, and our legal offering). Previous IP, technology or life sciences market experience would be a plus, but is not essential. Intellectual curiosity about market trends and client needs combined with a proactive instinct to shape business development activities in line with these insights. Strong project management and stakeholder skills; clear, persuasive writing with a focus on client needs. Comfortable with data and research; confident using client data management systems (e.g, Dynamics), experience and pipeline systems. Highly organized, proactive and resilient; strong attention to detail, ability to work to deadlines, and follow-through across multiple priorities. Strong client focus and ability to work well with busy lawyers while balancing deadlines. Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. We recognise that our people are our most valuable asset, which is reflected in the wide range of benefits that are available to our employees. Some of these benefits include: our occupational pension scheme, group income protection cover, private medical insurance, mental health resources and free apps, health and wellbeing services encompassing an onsite gym, wellbeing centre and GP service, emergency back-up care support, parental and special leave, holiday entitlement increasing with length of service, holiday trading, season ticket loans and online discounts and lifestyle management services. Our approach to hybrid working seeks to combine and maximise the benefits of effective remote working with the benefits of being in the office. Our current hybrid working arrangements require office based working for a minimum of 60% of your time ( i.e. three days per week for a full time role) in accordance with our hybrid working policy. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here .
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of our clients' affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the industry. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. You will be someone with; A thorough working knowledge of Transaction Services activities ACA/ACCA qualified (or equivalent), or relevant work experience. Previous staff supervision or management experience. Excellent knowledge of MS Office, in particular Word, Powerpoint and Excel. For those involved in Capital Markets transactions a good knowledge of the relevant legislation. Excellent interpersonal skills. Demonstrates a pro-active approach to their continuous development. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Oct 24, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of our clients' affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the industry. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. You will be someone with; A thorough working knowledge of Transaction Services activities ACA/ACCA qualified (or equivalent), or relevant work experience. Previous staff supervision or management experience. Excellent knowledge of MS Office, in particular Word, Powerpoint and Excel. For those involved in Capital Markets transactions a good knowledge of the relevant legislation. Excellent interpersonal skills. Demonstrates a pro-active approach to their continuous development. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Job Title: IT Specialist Team Leader Location: In Office - Pencoed, South Wales / St Asaph Salary: £32,000 - £37,000 per annum Job Type: Full-time, Permanent Working Hours: Monday to Friday, 08:00 to 18:00, with On Call weekend support on rotation. 5 days per week, 8 hours per day during these times with a 30-minute lunch break) About Flotek: Flotek Group are a fast-growing Tech Company based throughout the UK providing IT and Comms technology to small & medium businesses. We have regional sales and support locations across the UK. Our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the role: We are looking for a highly motivated and technically capable Team Leader to lead Flotek's IT Specialist function. You will be responsible for the day-to-day leadership, development and performance of our 2nd Line Engineers, 3rd Line Engineers and Maintenance Engineers, ensuring technical incidents, service requests and proactive maintenance activities are delivered to the highest standards. The successful candidate will combine strong technical capability with excellent leadership skills, helping drive operational excellence, continuous improvement, and exceptional partner experiences. Key Responsibilities: Team Leadership & People Management Lead, coach and develop IT Specialist Engineers and Maintenance Engineers. Conduct regular one-to-ones, probation reviews and performance discussions. Support recruitment, onboarding and training of new team members. Create personal development plans and technical growth pathways for engineers. Promote accountability, ownership and a positive team culture. Specialist Queue Management Oversee all 2nd Line, 3rd Line and Maintenance ticket queues. Ensure tickets are prioritised correctly and worked within agreed SLAs. Manage workload distribution based on skillset, capacity and business priorities. Monitor ticket backlog, ticket ageing and escalation trends. Ensure engineers maintain high-quality ticket updates and documentation. Technical Escalation Management Act as the primary escalation point for complex and high-impact technical incidents. Support engineers with troubleshooting across Microsoft 365, Azure, Networking, Servers, Security and Infrastructure technologies. Lead technical investigations and root cause analysis activities. Work with third-party vendors and partners where escalation is required. Ensure critical and major incidents are managed effectively through to resolution. Maintenance & Proactive Services Management Lead Flotek's Maintenance Engineering function. Ensure completion of scheduled maintenance visits and preventative maintenance activities. Monitor patch compliance, system health checks and proactive monitoring activities. Drive initiatives that reduce reactive support demand through proactive service improvements. Ensure maintenance activities are documented and reported accurately. Service Quality & Continuous Improvement Maintain high levels of service quality and partner satisfaction. Review repeat incidents and implement preventative solutions. Identify opportunities for automation, efficiency improvements and service optimisation. Develop and maintain technical standards, procedures and knowledge base articles. Work closely with Service Leadership to improve operational performance. KPI & Performance Management Monitor and report on: Response SLA Performance Resolution SLA Performance Ticket Backlog Ticket Ageing Escalation Volumes Re-open Rates Team Utilisation CSAT Performance Produce regular performance reports for the Head of Service. Identify trends, risks and improvement opportunities. Collaboration & Stakeholder Management Work closely with Helpdesk Team Leaders to ensure effective ticket escalation and workload balancing. Support service reviews, operational meetings and major incident reviews. Assist with onboarding of new partners and technical projects. Build strong relationships with internal teams, suppliers and partners. Customer Experience Excellence Ensure every engineer delivers a professional, consistent and customer-focused service. Support achievement of company CSAT and NPS objectives. Act as an escalation point for partner concerns and service issues. Drive a culture of ownership and exceptional service delivery. What We're looking for: Previous experience leading technical support teams within an MSP environment. Minimum 5 years' experience supporting Microsoft-based environments. Strong experience across: Microsoft 365 Azure Active Directory Windows Server Networking Cyber Security Technologies Excellent troubleshooting and root cause analysis skills. Strong communication and stakeholder management skills. Experience using HaloPSA or similar PSA platforms. Experience producing and interpreting service performance metrics. Full UK Driving Licence. Benefits: Staff Share Equity Scheme New Customer Referral Incentive Onsite Parking 21 Days Holiday increasing to 25 with 4 years of service (+ Bank Holidays) Perkbox Employee Assistance Programme (EAP) Ongoing Training & Certification Support Career Development Opportunities Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; IT Technician, IT Support Engineer, IT Service Engineer, IT Team Leader, IT Manager, IT Supervisor, IT Technician, IT Support Technician, Technical Support, IT Support, IT Systems Support, 2nd Line Technical Support Advisor, 2nd Line Technical Support Analyst, IT Service Engineer, may also be considered for this role.
Oct 24, 2026
Full time
Job Title: IT Specialist Team Leader Location: In Office - Pencoed, South Wales / St Asaph Salary: £32,000 - £37,000 per annum Job Type: Full-time, Permanent Working Hours: Monday to Friday, 08:00 to 18:00, with On Call weekend support on rotation. 5 days per week, 8 hours per day during these times with a 30-minute lunch break) About Flotek: Flotek Group are a fast-growing Tech Company based throughout the UK providing IT and Comms technology to small & medium businesses. We have regional sales and support locations across the UK. Our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the role: We are looking for a highly motivated and technically capable Team Leader to lead Flotek's IT Specialist function. You will be responsible for the day-to-day leadership, development and performance of our 2nd Line Engineers, 3rd Line Engineers and Maintenance Engineers, ensuring technical incidents, service requests and proactive maintenance activities are delivered to the highest standards. The successful candidate will combine strong technical capability with excellent leadership skills, helping drive operational excellence, continuous improvement, and exceptional partner experiences. Key Responsibilities: Team Leadership & People Management Lead, coach and develop IT Specialist Engineers and Maintenance Engineers. Conduct regular one-to-ones, probation reviews and performance discussions. Support recruitment, onboarding and training of new team members. Create personal development plans and technical growth pathways for engineers. Promote accountability, ownership and a positive team culture. Specialist Queue Management Oversee all 2nd Line, 3rd Line and Maintenance ticket queues. Ensure tickets are prioritised correctly and worked within agreed SLAs. Manage workload distribution based on skillset, capacity and business priorities. Monitor ticket backlog, ticket ageing and escalation trends. Ensure engineers maintain high-quality ticket updates and documentation. Technical Escalation Management Act as the primary escalation point for complex and high-impact technical incidents. Support engineers with troubleshooting across Microsoft 365, Azure, Networking, Servers, Security and Infrastructure technologies. Lead technical investigations and root cause analysis activities. Work with third-party vendors and partners where escalation is required. Ensure critical and major incidents are managed effectively through to resolution. Maintenance & Proactive Services Management Lead Flotek's Maintenance Engineering function. Ensure completion of scheduled maintenance visits and preventative maintenance activities. Monitor patch compliance, system health checks and proactive monitoring activities. Drive initiatives that reduce reactive support demand through proactive service improvements. Ensure maintenance activities are documented and reported accurately. Service Quality & Continuous Improvement Maintain high levels of service quality and partner satisfaction. Review repeat incidents and implement preventative solutions. Identify opportunities for automation, efficiency improvements and service optimisation. Develop and maintain technical standards, procedures and knowledge base articles. Work closely with Service Leadership to improve operational performance. KPI & Performance Management Monitor and report on: Response SLA Performance Resolution SLA Performance Ticket Backlog Ticket Ageing Escalation Volumes Re-open Rates Team Utilisation CSAT Performance Produce regular performance reports for the Head of Service. Identify trends, risks and improvement opportunities. Collaboration & Stakeholder Management Work closely with Helpdesk Team Leaders to ensure effective ticket escalation and workload balancing. Support service reviews, operational meetings and major incident reviews. Assist with onboarding of new partners and technical projects. Build strong relationships with internal teams, suppliers and partners. Customer Experience Excellence Ensure every engineer delivers a professional, consistent and customer-focused service. Support achievement of company CSAT and NPS objectives. Act as an escalation point for partner concerns and service issues. Drive a culture of ownership and exceptional service delivery. What We're looking for: Previous experience leading technical support teams within an MSP environment. Minimum 5 years' experience supporting Microsoft-based environments. Strong experience across: Microsoft 365 Azure Active Directory Windows Server Networking Cyber Security Technologies Excellent troubleshooting and root cause analysis skills. Strong communication and stakeholder management skills. Experience using HaloPSA or similar PSA platforms. Experience producing and interpreting service performance metrics. Full UK Driving Licence. Benefits: Staff Share Equity Scheme New Customer Referral Incentive Onsite Parking 21 Days Holiday increasing to 25 with 4 years of service (+ Bank Holidays) Perkbox Employee Assistance Programme (EAP) Ongoing Training & Certification Support Career Development Opportunities Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; IT Technician, IT Support Engineer, IT Service Engineer, IT Team Leader, IT Manager, IT Supervisor, IT Technician, IT Support Technician, Technical Support, IT Support, IT Systems Support, 2nd Line Technical Support Advisor, 2nd Line Technical Support Analyst, IT Service Engineer, may also be considered for this role.
Job Title: Commercial Manager Location: Stratford-upon-Avon - On-site Salary: Competitive depending on experience Job Type: Part time, Permanent Hours and Days: Approximately 25 hours per week. Flexible, with the preferred working pattern to be discussed towards the end of the interview process. We are an established IT consultancy looking for an experienced Commercial Manager to join our team on a part-time basis. This is a varied, hands-on role supporting the commercial activities that underpin our new business, customer renewals, supplier relationships and service delivery. You will work closely with our sales, account management, finance, project management and technical teams, as well as external vendors, suppliers and legal advisers. The successful candidate will have previously worked as a Commercial Manager or in a closely comparable commercial role. Experience within an IT consultancy, technology business or software and services environment would be advantageous, but it is not essential. The role would suit someone who is commercially astute, highly organised and comfortable taking ownership of a broad range of activities. These will include supporting commercial transactions, coordinating contract reviews, managing sales and purchasing processes, and ensuring that commercial records and systems remain accurate and up to date. Key responsibilities: Commercial support and new business: Support the commercial administration of new business opportunities from quotation through to contract execution Coordinate pricing requests, commercial documentation and supplier engagement activities Assist with the drafting, review and progression of customer and supplier agreements, liaising with legal advisers where required Ensure commercial records, documentation and workflows are maintained accurately and efficiently Sales orders, purchasing and invoicing: Manage the end-to-end processing of sales orders, customer invoicing and supplier purchasing activities Ensure accurate commercial and contractual information is maintained across CRM, finance and operational systems Coordinate order fulfilment, entitlement documentation and commercial closure activities Renewals management: Manage the commercial delivery of software and service renewals across a portfolio of more than 130 annual renewals Obtain supplier pricing, prepare renewal quotations and support Account Directors through to customer signature Ensure renewal orders, invoicing, entitlement records and commercial documentation remain accurate and up to date Work closely with vendors, partners and technical teams to deliver successful customer renewals Supplier and contract management: Act as a key point of contact for supplier commercial matters and relationships Support supplier negotiations, onboarding activities and contract management processes Conduct commercial reviews of customer and supplier agreements, working with legal advisers where appropriate Maintain supplier records, monitoring activities and associated governance requirements Commercial governance and administration: Support commercial governance activities, including contract administration, reporting, compliance and procurement processes Maintain high standards of data quality across commercial systems and records Produce commercial reports, commission statements and supporting business information Respond to internal commercial queries and identify opportunities to improve commercial processes and controls About you: Essential experience and capabilities: Previous experience as a Commercial Manager or in a comparable commercial role. Strong commercial judgement and attention to detail. Experience managing multiple commercial activities, deadlines and stakeholders. Confidence working across sales, finance, operations and service delivery teams. Strong written and verbal communication skills. The ability to work independently, prioritise effectively and take ownership of commercial processes. A methodical approach to record-keeping, document management and data accuracy. Confidence communicating with customers, suppliers, partners and professional advisers. Desirable experience: Experience within an IT consultancy, software, technology or professional services organisation. Experience reviewing customer or supplier contracts and identifying commercial issues. Experience liaising with legal advisers and supporting contract negotiations. Knowledge of software licensing, renewals, managed services or vendor programmes. Experience using CRM, accounting and document-management systems. Familiarity with Sage, HubSpot, SharePoint or similar business systems. Experience supporting ISO or procurement compliance activities. Why Join HAYNE? Competitive salary, dependent on experience Company pension scheme Private healthcare 26 days annual leave plus bank holidays Birthday leave Ongoing personal and professional development Additional company benefits Additional Information: HAYNE Solutions is an equal opportunities employer. We are committed to creating an inclusive environment for all employees and applicants and welcome applications from people of all backgrounds. Selection and progression decisions are made based on merit, qualifications and business requirements. Please click the APPLY button to submit your CV and Covering Letter. Candidates with the experience or relevant job titles of; Commercial Operations Coordinator / Administrator, Commercial Coordinator, Commercial Development Manager, Operations Manager, Operations Coordinator, Contracts Administrator, Sales Operations Manager, IT Consultancy Commercial Manager, IT Commercial Projects, may be considered for this role.
Oct 24, 2026
Full time
Job Title: Commercial Manager Location: Stratford-upon-Avon - On-site Salary: Competitive depending on experience Job Type: Part time, Permanent Hours and Days: Approximately 25 hours per week. Flexible, with the preferred working pattern to be discussed towards the end of the interview process. We are an established IT consultancy looking for an experienced Commercial Manager to join our team on a part-time basis. This is a varied, hands-on role supporting the commercial activities that underpin our new business, customer renewals, supplier relationships and service delivery. You will work closely with our sales, account management, finance, project management and technical teams, as well as external vendors, suppliers and legal advisers. The successful candidate will have previously worked as a Commercial Manager or in a closely comparable commercial role. Experience within an IT consultancy, technology business or software and services environment would be advantageous, but it is not essential. The role would suit someone who is commercially astute, highly organised and comfortable taking ownership of a broad range of activities. These will include supporting commercial transactions, coordinating contract reviews, managing sales and purchasing processes, and ensuring that commercial records and systems remain accurate and up to date. Key responsibilities: Commercial support and new business: Support the commercial administration of new business opportunities from quotation through to contract execution Coordinate pricing requests, commercial documentation and supplier engagement activities Assist with the drafting, review and progression of customer and supplier agreements, liaising with legal advisers where required Ensure commercial records, documentation and workflows are maintained accurately and efficiently Sales orders, purchasing and invoicing: Manage the end-to-end processing of sales orders, customer invoicing and supplier purchasing activities Ensure accurate commercial and contractual information is maintained across CRM, finance and operational systems Coordinate order fulfilment, entitlement documentation and commercial closure activities Renewals management: Manage the commercial delivery of software and service renewals across a portfolio of more than 130 annual renewals Obtain supplier pricing, prepare renewal quotations and support Account Directors through to customer signature Ensure renewal orders, invoicing, entitlement records and commercial documentation remain accurate and up to date Work closely with vendors, partners and technical teams to deliver successful customer renewals Supplier and contract management: Act as a key point of contact for supplier commercial matters and relationships Support supplier negotiations, onboarding activities and contract management processes Conduct commercial reviews of customer and supplier agreements, working with legal advisers where appropriate Maintain supplier records, monitoring activities and associated governance requirements Commercial governance and administration: Support commercial governance activities, including contract administration, reporting, compliance and procurement processes Maintain high standards of data quality across commercial systems and records Produce commercial reports, commission statements and supporting business information Respond to internal commercial queries and identify opportunities to improve commercial processes and controls About you: Essential experience and capabilities: Previous experience as a Commercial Manager or in a comparable commercial role. Strong commercial judgement and attention to detail. Experience managing multiple commercial activities, deadlines and stakeholders. Confidence working across sales, finance, operations and service delivery teams. Strong written and verbal communication skills. The ability to work independently, prioritise effectively and take ownership of commercial processes. A methodical approach to record-keeping, document management and data accuracy. Confidence communicating with customers, suppliers, partners and professional advisers. Desirable experience: Experience within an IT consultancy, software, technology or professional services organisation. Experience reviewing customer or supplier contracts and identifying commercial issues. Experience liaising with legal advisers and supporting contract negotiations. Knowledge of software licensing, renewals, managed services or vendor programmes. Experience using CRM, accounting and document-management systems. Familiarity with Sage, HubSpot, SharePoint or similar business systems. Experience supporting ISO or procurement compliance activities. Why Join HAYNE? Competitive salary, dependent on experience Company pension scheme Private healthcare 26 days annual leave plus bank holidays Birthday leave Ongoing personal and professional development Additional company benefits Additional Information: HAYNE Solutions is an equal opportunities employer. We are committed to creating an inclusive environment for all employees and applicants and welcome applications from people of all backgrounds. Selection and progression decisions are made based on merit, qualifications and business requirements. Please click the APPLY button to submit your CV and Covering Letter. Candidates with the experience or relevant job titles of; Commercial Operations Coordinator / Administrator, Commercial Coordinator, Commercial Development Manager, Operations Manager, Operations Coordinator, Contracts Administrator, Sales Operations Manager, IT Consultancy Commercial Manager, IT Commercial Projects, may be considered for this role.
Be Part of Meaningful Change Rape Crisis South London (RCSL) is entering an exciting new chapter. With a strengthened leadership team and an ambitious vision for the future, we are building on our foundations to deliver a bold and impactful organisational strategy. We provide confidential support for survivors of rape and sexual violence, including counselling, legal advocacy and casework, for women, girls and children from age 4 who live or work in South London, whatever their background. Our prevention work starts early, in classrooms, workplaces and community spaces, long before harm has a chance to happen. Whatever happened, and whenever it happened, survivors deserve to be believed and supported. RCSL is England and Wales's only Rape Crisis Centre solely dedicated to sexual violence, supporting women, girls and children We are now seeking a Head of Survivor Services Operations to join our Survivors Service Directorate at this pivotal time on a permanent basis. About the Role This is an exciting opportunity to join Rape Crisis South London as our new Head of Survivor Services Operations. Reporting to the Director of Survivor Services, you will lead the operational performance, systems, reporting, and service infrastructure that enables survivors to access timely, high-quality support. What You'll Do: Lead and improve operational systems and processes. Monitor performance, service demand, and key outcomes. Produce reports and insights for stakeholders and funders. Act as a Designated Safeguarding Lead. Deliver projects and initiatives that improve service effectiveness. About You You are an experienced and collaborative operational leader with a track record of managing complex services and driving continuous improvement. You are confident using data and insight to inform decision-making, comfortable leading change, and skilled at building productive relationships with a wide range of stakeholders. Most importantly, you are committed to delivering outstanding, survivor-centred services and improving outcomes for those who access support. We are looking for someone with: Significant experience leading operational services. Experience managing performance, quality, and service delivery. Strong data analysis and reporting skills. Experience developing and leading teams and managers. Knowledge of safeguarding, compliance, and risk management. Desirable Experience within the VAWG, charity, health, or social care sectors. Experience of contract or grant-funded services. Knowledge of trauma-informed practice. Experience delivering service transformation or improvement. Experience using performance and reporting systems. What You Bring You bring strong leadership, excellent communication, and the ability to influence and collaborate effectively with others. You are solutions-focused, resilient, and able to balance strategic thinking with operational delivery. You demonstrate sound judgement, a commitment to continuous improvement, and a genuine passion for supporting survivors through high-quality, inclusive services. This post is open to women only (Schedule 9, Paragraph 1, Equality Act 2010). We particularly welcome applications from women underrepresented in leadership roles in the VAWG sector. Applicants must have the right to work in the UK. Safeguarding and Safer Recruitment Rape Crisis South London is committed to safeguarding survivors and service users. The post holder will contribute to maintaining the organisation's safeguarding standards. This includes: Promoting the safety and wellbeing of children, young people and adults at risk Identifying and reporting safeguarding concerns Following organisational safeguarding policies and procedures Supporting a culture where everyone feels safe, respected and supported Our safer recruitment processes include: Values-based interviews Verification of identity, qualifications and employment history Reference checks Enhanced DBS checks where required Safeguarding training and supervision Equality, Feminist Commitment and Values. Intersectionality and Reasonable Adjustments We recognise that experiences of sexual violence are shaped by intersecting factors such as: Race and ethnicity Disability Sexuality and gender identity Socioeconomic background Immigration status Faith and culture Rape Crisis South London is an equal opportunities employer. We particularly welcome applications from women who are under-represented in leadership roles within the violence against women and girls (VAWG) sector. Our work is grounded in feminist principles, recognising sexual violence as both a cause and consequence of gender inequality. We centre survivor voices and prioritise empowerment, inclusivity and intersectionality. We are committed to removing barriers and creating an inclusive workplace. Applicants are encouraged to let us know if they require reasonable adjustments during the recruitment process, such as: Alternative interview formats or timings Additional time for written tasks Accessible documentation Support relating to disability, neurodivergence or health needs Learning and Development As a charity undergoing transformation and growth, we welcome colleagues who are committed to continuous learning and professional development. Interview Process Shortlisted applicants will be invited to a short interview or professional discussion, likely conducted via MS Teams. Stage one: MS Teams interview with the Advocacy Service Manager, Interim Head of Advocacy and Director of Programme Transformation. The interview will explore experience and approach to: Safeguarding Equality, diversity and inclusion Wellbeing and feminist practice Trauma-informed therapeutic work Leadership responsibilities relevant to the role How to Apply To apply, please email recruitment with the subject line 'Head of Survivor Services Operations'. Applications will be reviewed on a rolling basis. Please attach: Your up-to-date CV (PDF) A short Cover Letter (maximum 1000 words) identifying how you meet the essential and any desirable qualifications, skills and experience . Confidentiality All applications will be treated confidentially. Information will only be shared with the hiring manager and PCT. Outcome All applicants will be notified of the outcome of their expression of interest once a decision has been made. Employees not selected will continue in their current roles and are encouraged to apply for future opportunities. AI in Job Applications We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences Thank you for your interest in RCSL. If you have not heard from us within one month of the closing date, please assume your application has been unsuccessful. We encourage you to follow us on LinkedIn for future opportunities and updates.
Oct 24, 2026
Full time
Be Part of Meaningful Change Rape Crisis South London (RCSL) is entering an exciting new chapter. With a strengthened leadership team and an ambitious vision for the future, we are building on our foundations to deliver a bold and impactful organisational strategy. We provide confidential support for survivors of rape and sexual violence, including counselling, legal advocacy and casework, for women, girls and children from age 4 who live or work in South London, whatever their background. Our prevention work starts early, in classrooms, workplaces and community spaces, long before harm has a chance to happen. Whatever happened, and whenever it happened, survivors deserve to be believed and supported. RCSL is England and Wales's only Rape Crisis Centre solely dedicated to sexual violence, supporting women, girls and children We are now seeking a Head of Survivor Services Operations to join our Survivors Service Directorate at this pivotal time on a permanent basis. About the Role This is an exciting opportunity to join Rape Crisis South London as our new Head of Survivor Services Operations. Reporting to the Director of Survivor Services, you will lead the operational performance, systems, reporting, and service infrastructure that enables survivors to access timely, high-quality support. What You'll Do: Lead and improve operational systems and processes. Monitor performance, service demand, and key outcomes. Produce reports and insights for stakeholders and funders. Act as a Designated Safeguarding Lead. Deliver projects and initiatives that improve service effectiveness. About You You are an experienced and collaborative operational leader with a track record of managing complex services and driving continuous improvement. You are confident using data and insight to inform decision-making, comfortable leading change, and skilled at building productive relationships with a wide range of stakeholders. Most importantly, you are committed to delivering outstanding, survivor-centred services and improving outcomes for those who access support. We are looking for someone with: Significant experience leading operational services. Experience managing performance, quality, and service delivery. Strong data analysis and reporting skills. Experience developing and leading teams and managers. Knowledge of safeguarding, compliance, and risk management. Desirable Experience within the VAWG, charity, health, or social care sectors. Experience of contract or grant-funded services. Knowledge of trauma-informed practice. Experience delivering service transformation or improvement. Experience using performance and reporting systems. What You Bring You bring strong leadership, excellent communication, and the ability to influence and collaborate effectively with others. You are solutions-focused, resilient, and able to balance strategic thinking with operational delivery. You demonstrate sound judgement, a commitment to continuous improvement, and a genuine passion for supporting survivors through high-quality, inclusive services. This post is open to women only (Schedule 9, Paragraph 1, Equality Act 2010). We particularly welcome applications from women underrepresented in leadership roles in the VAWG sector. Applicants must have the right to work in the UK. Safeguarding and Safer Recruitment Rape Crisis South London is committed to safeguarding survivors and service users. The post holder will contribute to maintaining the organisation's safeguarding standards. This includes: Promoting the safety and wellbeing of children, young people and adults at risk Identifying and reporting safeguarding concerns Following organisational safeguarding policies and procedures Supporting a culture where everyone feels safe, respected and supported Our safer recruitment processes include: Values-based interviews Verification of identity, qualifications and employment history Reference checks Enhanced DBS checks where required Safeguarding training and supervision Equality, Feminist Commitment and Values. Intersectionality and Reasonable Adjustments We recognise that experiences of sexual violence are shaped by intersecting factors such as: Race and ethnicity Disability Sexuality and gender identity Socioeconomic background Immigration status Faith and culture Rape Crisis South London is an equal opportunities employer. We particularly welcome applications from women who are under-represented in leadership roles within the violence against women and girls (VAWG) sector. Our work is grounded in feminist principles, recognising sexual violence as both a cause and consequence of gender inequality. We centre survivor voices and prioritise empowerment, inclusivity and intersectionality. We are committed to removing barriers and creating an inclusive workplace. Applicants are encouraged to let us know if they require reasonable adjustments during the recruitment process, such as: Alternative interview formats or timings Additional time for written tasks Accessible documentation Support relating to disability, neurodivergence or health needs Learning and Development As a charity undergoing transformation and growth, we welcome colleagues who are committed to continuous learning and professional development. Interview Process Shortlisted applicants will be invited to a short interview or professional discussion, likely conducted via MS Teams. Stage one: MS Teams interview with the Advocacy Service Manager, Interim Head of Advocacy and Director of Programme Transformation. The interview will explore experience and approach to: Safeguarding Equality, diversity and inclusion Wellbeing and feminist practice Trauma-informed therapeutic work Leadership responsibilities relevant to the role How to Apply To apply, please email recruitment with the subject line 'Head of Survivor Services Operations'. Applications will be reviewed on a rolling basis. Please attach: Your up-to-date CV (PDF) A short Cover Letter (maximum 1000 words) identifying how you meet the essential and any desirable qualifications, skills and experience . Confidentiality All applications will be treated confidentially. Information will only be shared with the hiring manager and PCT. Outcome All applicants will be notified of the outcome of their expression of interest once a decision has been made. Employees not selected will continue in their current roles and are encouraged to apply for future opportunities. AI in Job Applications We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences Thank you for your interest in RCSL. If you have not heard from us within one month of the closing date, please assume your application has been unsuccessful. We encourage you to follow us on LinkedIn for future opportunities and updates.
Overview: This new role, Head of Income Generation and External Communications, is responsible for growing Rape Crisis South London's income and raising its external profile, combining fundraising with proactive external communications to build the charity's network, reputation and footprint across South London and beyond. As we build to our End of Decade Strategy it is an exciting time to join the Charity. The postholder will lead on diversifying income streams, including corporate partnerships, individual giving, major donors, grants and foundations, while also taking ownership of external communications: media relations, digital presence, campaigns and partnership visibility, to raise RCSL's profile and expand its network of supporters, partners and referral routes. Two growth priorities for this role are developing corporate partnerships as a strategic income stream, and growing RCSL's training and prevention offer to statutory bodies, schools and education settings, and sector professionals into a wider income-generating service. You will be working with Survivors as this Directorate holds responsibility for the lived experience group, Survivor Voices. We are looking for someone who combines fundraising expertise with strong external communications skills and a track record of growing an organisation's network and public presence, as well as its income. What you'll do: Lead a Team with three managers and a growing team of staff and volunteers passionate about our cause Represent the Charity at external networks and with potential and secured donor organisations and individuals Work with the best London marketing agencies to develop campaigns for awareness and income generation Learn from other sources about new and emerging best practice for income generation and service delivery for survivors Promote the Directorate within the Charity to build engagement and celebrate success Identify and work with other VAWG charities across the UK for positive income opportunities Engage with Survivor Services colleagues to identify new service delivery and potential financial supporters Work with Ambassadors of the Charity Who you are: Passionate about making positive change for Survivors in the VAWG sector Senior manager in a nonprofit, educational, or public service environment Experienced in business development with success in growing income through a diverse range of activities (ideally including corporate and/or major donor fundraising, grants & foundations, and statutory funding). Confident in successful community fundraising, membership and/or individual giving. Experienced in external communications, PR or marketing, including growing an organisation's network, partnerships and public profile. Experienced in writing campaign and PR briefing documents. Able to respond calmly and effectively to shifting and evolving priorities. Experienced in influencing a wide range of internal and external stakeholders. Excited by developing innovative and targeted fundraising and communications campaigns and events, including having experience and understanding of digital/social media/marketing. Experienced in managing and developing a team to achieve excellence and meet targets. Competent in utilising a CRM system/sales database. Experienced in data analysis, IT and research to maximise ROI and income growth. Confident in developing or selling a product for income generation to public, charity and corporate sources. Experienced in working with/ coordinating Lived Experience groups and in a trauma informed way Why join us? You'll be part of a bold, survivor-informed organisation driving change in South London and beyond. Your work will help grow our sustainable income to develop robust services for survivors and raise greater awareness that prevents sexual violence. Your work will be driven by what you hear from Survivor Voices members. You'll work alongside a passionate and expert team, helping to grow an ambitious training programme and delivering income generation targets. There's scope to be creative, innovative and bold. This post is open to women only (Schedule 9, Paragraph 1, Equality Act 2010). We particularly welcome applications from women underrepresented in leadership roles in the VAWG sector. Applicants must have the right to work in the UK. Safeguarding and Safer Recruitment Rape Crisis South London is committed to safeguarding survivors and service users. The post holder will contribute to maintaining the organisation's safeguarding standards. This includes: Promoting the safety and wellbeing of children, young people and adults at risk Identifying and reporting safeguarding concerns Following organisational safeguarding policies and procedures Supporting a culture where everyone feels safe, respected and supported Our safer recruitment processes include: Values-based interviews Verification of identity, qualifications and employment history Reference checks Enhanced DBS checks where required Safeguarding training and supervision Equality, Feminist Commitment and Values. Intersectionality and Reasonable Adjustments We recognise that experiences of sexual violence are shaped by intersecting factors such as: Race and ethnicity Disability Sexuality and gender identity Socioeconomic background Immigration status Faith and culture Rape Crisis South London is an equal opportunities employer. We particularly welcome applications from women who are under-represented in leadership roles within the violence against women and girls (VAWG) sector. Our work is grounded in feminist principles, recognising sexual violence as both a cause and consequence of gender inequality. We centre survivor voices and prioritise empowerment, inclusivity and intersectionality. We are committed to removing barriers and creating an inclusive workplace. Applicants are encouraged to let us know if they require reasonable adjustments during the recruitment process, such as: Alternative interview formats or timings Additional time for written tasks Accessible documentation Support relating to disability, neurodivergence or health needs Learning and Development As a charity undergoing transformation and growth, we welcome colleagues who are committed to continuous learning and professional development. Interview Process Shortlisted applicants will be invited to a short interview or professional discussion, likely conducted via MS Teams. Stage one: MS Teams interview with the Advocacy Service Manager, Interim Head of Advocacy and Director of Programme Transformation. The interview will explore experience and approach to: Safeguarding Equality, diversity and inclusion Wellbeing and feminist practice Trauma-informed therapeutic work Leadership responsibilities relevant to the role How to Apply To apply, please email recruitment with the subject line 'HoIG and EC'. Applications will be reviewed on a rolling basis. Please attach: Your up-to-date CV (PDF) A short Cover Letter (maximum 1000 words) identifying how you meet the essential and any desirable qualifications, skills and experience . Confidentiality All applications will be treated confidentially. Information will only be shared with the hiring manager and PCT. Outcome All applicants will be notified of the outcome of their expression of interest once a decision has been made. Employees not selected will continue in their current roles and are encouraged to apply for future opportunities. AI in Job Applications We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences Thank you for your interest in RCSL. If you have not heard from us within one month of the closing date, please assume your application has been unsuccessful. We encourage you to follow us on LinkedIn for future opportunities and updates.
Oct 24, 2026
Full time
Overview: This new role, Head of Income Generation and External Communications, is responsible for growing Rape Crisis South London's income and raising its external profile, combining fundraising with proactive external communications to build the charity's network, reputation and footprint across South London and beyond. As we build to our End of Decade Strategy it is an exciting time to join the Charity. The postholder will lead on diversifying income streams, including corporate partnerships, individual giving, major donors, grants and foundations, while also taking ownership of external communications: media relations, digital presence, campaigns and partnership visibility, to raise RCSL's profile and expand its network of supporters, partners and referral routes. Two growth priorities for this role are developing corporate partnerships as a strategic income stream, and growing RCSL's training and prevention offer to statutory bodies, schools and education settings, and sector professionals into a wider income-generating service. You will be working with Survivors as this Directorate holds responsibility for the lived experience group, Survivor Voices. We are looking for someone who combines fundraising expertise with strong external communications skills and a track record of growing an organisation's network and public presence, as well as its income. What you'll do: Lead a Team with three managers and a growing team of staff and volunteers passionate about our cause Represent the Charity at external networks and with potential and secured donor organisations and individuals Work with the best London marketing agencies to develop campaigns for awareness and income generation Learn from other sources about new and emerging best practice for income generation and service delivery for survivors Promote the Directorate within the Charity to build engagement and celebrate success Identify and work with other VAWG charities across the UK for positive income opportunities Engage with Survivor Services colleagues to identify new service delivery and potential financial supporters Work with Ambassadors of the Charity Who you are: Passionate about making positive change for Survivors in the VAWG sector Senior manager in a nonprofit, educational, or public service environment Experienced in business development with success in growing income through a diverse range of activities (ideally including corporate and/or major donor fundraising, grants & foundations, and statutory funding). Confident in successful community fundraising, membership and/or individual giving. Experienced in external communications, PR or marketing, including growing an organisation's network, partnerships and public profile. Experienced in writing campaign and PR briefing documents. Able to respond calmly and effectively to shifting and evolving priorities. Experienced in influencing a wide range of internal and external stakeholders. Excited by developing innovative and targeted fundraising and communications campaigns and events, including having experience and understanding of digital/social media/marketing. Experienced in managing and developing a team to achieve excellence and meet targets. Competent in utilising a CRM system/sales database. Experienced in data analysis, IT and research to maximise ROI and income growth. Confident in developing or selling a product for income generation to public, charity and corporate sources. Experienced in working with/ coordinating Lived Experience groups and in a trauma informed way Why join us? You'll be part of a bold, survivor-informed organisation driving change in South London and beyond. Your work will help grow our sustainable income to develop robust services for survivors and raise greater awareness that prevents sexual violence. Your work will be driven by what you hear from Survivor Voices members. You'll work alongside a passionate and expert team, helping to grow an ambitious training programme and delivering income generation targets. There's scope to be creative, innovative and bold. This post is open to women only (Schedule 9, Paragraph 1, Equality Act 2010). We particularly welcome applications from women underrepresented in leadership roles in the VAWG sector. Applicants must have the right to work in the UK. Safeguarding and Safer Recruitment Rape Crisis South London is committed to safeguarding survivors and service users. The post holder will contribute to maintaining the organisation's safeguarding standards. This includes: Promoting the safety and wellbeing of children, young people and adults at risk Identifying and reporting safeguarding concerns Following organisational safeguarding policies and procedures Supporting a culture where everyone feels safe, respected and supported Our safer recruitment processes include: Values-based interviews Verification of identity, qualifications and employment history Reference checks Enhanced DBS checks where required Safeguarding training and supervision Equality, Feminist Commitment and Values. Intersectionality and Reasonable Adjustments We recognise that experiences of sexual violence are shaped by intersecting factors such as: Race and ethnicity Disability Sexuality and gender identity Socioeconomic background Immigration status Faith and culture Rape Crisis South London is an equal opportunities employer. We particularly welcome applications from women who are under-represented in leadership roles within the violence against women and girls (VAWG) sector. Our work is grounded in feminist principles, recognising sexual violence as both a cause and consequence of gender inequality. We centre survivor voices and prioritise empowerment, inclusivity and intersectionality. We are committed to removing barriers and creating an inclusive workplace. Applicants are encouraged to let us know if they require reasonable adjustments during the recruitment process, such as: Alternative interview formats or timings Additional time for written tasks Accessible documentation Support relating to disability, neurodivergence or health needs Learning and Development As a charity undergoing transformation and growth, we welcome colleagues who are committed to continuous learning and professional development. Interview Process Shortlisted applicants will be invited to a short interview or professional discussion, likely conducted via MS Teams. Stage one: MS Teams interview with the Advocacy Service Manager, Interim Head of Advocacy and Director of Programme Transformation. The interview will explore experience and approach to: Safeguarding Equality, diversity and inclusion Wellbeing and feminist practice Trauma-informed therapeutic work Leadership responsibilities relevant to the role How to Apply To apply, please email recruitment with the subject line 'HoIG and EC'. Applications will be reviewed on a rolling basis. Please attach: Your up-to-date CV (PDF) A short Cover Letter (maximum 1000 words) identifying how you meet the essential and any desirable qualifications, skills and experience . Confidentiality All applications will be treated confidentially. Information will only be shared with the hiring manager and PCT. Outcome All applicants will be notified of the outcome of their expression of interest once a decision has been made. Employees not selected will continue in their current roles and are encouraged to apply for future opportunities. AI in Job Applications We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences Thank you for your interest in RCSL. If you have not heard from us within one month of the closing date, please assume your application has been unsuccessful. We encourage you to follow us on LinkedIn for future opportunities and updates.
Overview: RCSL is looking for a Technology & Digital Manager to support the effective, secure and accessible use of technology across Rape Crisis South London (RCSL) and London Survivor Collective (LSC), which is hosted by RCSL. This is an opportunity to play an important role in maintaining and improving the digital systems that support our work, including Microsoft 365, both websites and case management system, DPMS. The role will be equally split between RCSL and LSC. You will manage our day-to-day technology needs, working closely with colleagues and our external technical support provider, to resolve issues, maintain systems and identify improvements. You will also help colleagues use technology confidently by providing practical support, guidance and training. A key part of the role is ensuring that our systems are secure, reliable and accessible, with particular care taken when handling sensitive information about survivors of sexual violence. We are looking for someone with practical IT and digital experience who can troubleshoot problems, explain technology clearly and work collaboratively with colleagues and external partners. You will understand the importance of data protection and trauma-informed practice and be committed to making technology work well for the people who rely on it. What you'll do: Manage the day-to-day Microsoft 365 environment, including user accounts, permissions and devices. Provide first-line technical support to staff and work external provider to resolve more complex issues. Oversee DPMS, our case management system, including user access, data structures and day-to-day troubleshooting. Maintain and update both organisations' websites, including content and routine technical changes. Support the secure handling of sensitive survivor information and the ongoing improvement of digital security. Develop clear guidance and resources to help colleagues use systems confidently, taking account of different needs and levels of technical confidence. Provide practical support, one-to-one guidance and short training sessions on Microsoft tools and other systems. Work with the external technical support provider and other external suppliers to resolve technical issues, maintain systems and plan improvements. Help develop and improve the digital infrastructure of both RCSL and LSC. Who you are: Passionate about making a positive difference for survivors of sexual violence and committed to trauma-informed practice. Experienced in managing and developing Microsoft 365 and providing day-to-day IT support to colleagues. Confident working with digital systems, including case management systems, databases and websites. Organised, approachable and able to explain technical issues in plain English to colleagues with different levels of technical confidence. Comfortable working independently, keeping clear records and working with external IT support providers when specialist help is needed. Understand the importance of data protection and keeping sensitive survivor information safe and secure. Why join us? You'll be part of a bold, survivor-informed organisation driving change in South London and beyond. Your work will help grow our sustainable income to develop robust services for survivors and raise greater awareness that prevents sexual violence. Your work will be driven by what you hear from Survivor Voices members. You'll work alongside a passionate and expert team, helping to grow an ambitious training programme and delivering income generation targets. There's scope to be creative, innovative and bold. This post is open to women only (Schedule 9, Paragraph 1, Equality Act 2010). We particularly welcome applications from women underrepresented in leadership roles in the VAWG sector. Applicants must have the right to work in the UK. Safeguarding and Safer Recruitment Rape Crisis South London is committed to safeguarding survivors and service users. The post holder will contribute to maintaining the organisation's safeguarding standards. This includes: Promoting the safety and wellbeing of children, young people and adults at risk Identifying and reporting safeguarding concerns Following organisational safeguarding policies and procedures Supporting a culture where everyone feels safe, respected and supported Our safer recruitment processes include: Values-based interviews Verification of identity, qualifications and employment history Reference checks Enhanced DBS checks where required Safeguarding training and supervision Equality, Feminist Commitment and Values. Intersectionality and Reasonable Adjustments We recognise that experiences of sexual violence are shaped by intersecting factors such as: Race and ethnicity Disability Sexuality and gender identity Socioeconomic background Immigration status Faith and culture Rape Crisis South London is an equal opportunities employer. We particularly welcome applications from women who are under-represented in leadership roles within the violence against women and girls (VAWG) sector. Our work is grounded in feminist principles, recognising sexual violence as both a cause and consequence of gender inequality. We centre survivor voices and prioritise empowerment, inclusivity and intersectionality. We are committed to removing barriers and creating an inclusive workplace. Applicants are encouraged to let us know if they require reasonable adjustments during the recruitment process, such as: Alternative interview formats or timings Additional time for written tasks Accessible documentation Support relating to disability, neurodivergence or health needs Learning and Development As a charity undergoing transformation and growth, we welcome colleagues who are committed to continuous learning and professional development. Interview Process Shortlisted applicants will be invited to a short interview or professional discussion, likely conducted via MS Teams. Stage one: MS Teams interview with the Advocacy Service Manager, Interim Head of Advocacy and Director of Programme Transformation. The interview will explore experience and approach to: Safeguarding Equality, diversity and inclusion Wellbeing and feminist practice Trauma-informed therapeutic work Leadership responsibilities relevant to the role How to Apply To apply, please email recruitment with the subject line 'Technology and Digital Manager'. Applications will be reviewed on a rolling basis. Please attach: Your up-to-date CV (PDF) A short Cover Letter (maximum 1000 words) identifying how you meet the essential and any desirable qualifications, skills and experience . Confidentiality All applications will be treated confidentially. Information will only be shared with the hiring manager and PCT. Outcome All applicants will be notified of the outcome of their expression of interest once a decision has been made. Employees not selected will continue in their current roles and are encouraged to apply for future opportunities. AI in Job Applications We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences Thank you for your interest in RCSL. If you have not heard from us within one month of the closing date, please assume your application has been unsuccessful. We encourage you to follow us for future opportunities and updates.
Oct 24, 2026
Full time
Overview: RCSL is looking for a Technology & Digital Manager to support the effective, secure and accessible use of technology across Rape Crisis South London (RCSL) and London Survivor Collective (LSC), which is hosted by RCSL. This is an opportunity to play an important role in maintaining and improving the digital systems that support our work, including Microsoft 365, both websites and case management system, DPMS. The role will be equally split between RCSL and LSC. You will manage our day-to-day technology needs, working closely with colleagues and our external technical support provider, to resolve issues, maintain systems and identify improvements. You will also help colleagues use technology confidently by providing practical support, guidance and training. A key part of the role is ensuring that our systems are secure, reliable and accessible, with particular care taken when handling sensitive information about survivors of sexual violence. We are looking for someone with practical IT and digital experience who can troubleshoot problems, explain technology clearly and work collaboratively with colleagues and external partners. You will understand the importance of data protection and trauma-informed practice and be committed to making technology work well for the people who rely on it. What you'll do: Manage the day-to-day Microsoft 365 environment, including user accounts, permissions and devices. Provide first-line technical support to staff and work external provider to resolve more complex issues. Oversee DPMS, our case management system, including user access, data structures and day-to-day troubleshooting. Maintain and update both organisations' websites, including content and routine technical changes. Support the secure handling of sensitive survivor information and the ongoing improvement of digital security. Develop clear guidance and resources to help colleagues use systems confidently, taking account of different needs and levels of technical confidence. Provide practical support, one-to-one guidance and short training sessions on Microsoft tools and other systems. Work with the external technical support provider and other external suppliers to resolve technical issues, maintain systems and plan improvements. Help develop and improve the digital infrastructure of both RCSL and LSC. Who you are: Passionate about making a positive difference for survivors of sexual violence and committed to trauma-informed practice. Experienced in managing and developing Microsoft 365 and providing day-to-day IT support to colleagues. Confident working with digital systems, including case management systems, databases and websites. Organised, approachable and able to explain technical issues in plain English to colleagues with different levels of technical confidence. Comfortable working independently, keeping clear records and working with external IT support providers when specialist help is needed. Understand the importance of data protection and keeping sensitive survivor information safe and secure. Why join us? You'll be part of a bold, survivor-informed organisation driving change in South London and beyond. Your work will help grow our sustainable income to develop robust services for survivors and raise greater awareness that prevents sexual violence. Your work will be driven by what you hear from Survivor Voices members. You'll work alongside a passionate and expert team, helping to grow an ambitious training programme and delivering income generation targets. There's scope to be creative, innovative and bold. This post is open to women only (Schedule 9, Paragraph 1, Equality Act 2010). We particularly welcome applications from women underrepresented in leadership roles in the VAWG sector. Applicants must have the right to work in the UK. Safeguarding and Safer Recruitment Rape Crisis South London is committed to safeguarding survivors and service users. The post holder will contribute to maintaining the organisation's safeguarding standards. This includes: Promoting the safety and wellbeing of children, young people and adults at risk Identifying and reporting safeguarding concerns Following organisational safeguarding policies and procedures Supporting a culture where everyone feels safe, respected and supported Our safer recruitment processes include: Values-based interviews Verification of identity, qualifications and employment history Reference checks Enhanced DBS checks where required Safeguarding training and supervision Equality, Feminist Commitment and Values. Intersectionality and Reasonable Adjustments We recognise that experiences of sexual violence are shaped by intersecting factors such as: Race and ethnicity Disability Sexuality and gender identity Socioeconomic background Immigration status Faith and culture Rape Crisis South London is an equal opportunities employer. We particularly welcome applications from women who are under-represented in leadership roles within the violence against women and girls (VAWG) sector. Our work is grounded in feminist principles, recognising sexual violence as both a cause and consequence of gender inequality. We centre survivor voices and prioritise empowerment, inclusivity and intersectionality. We are committed to removing barriers and creating an inclusive workplace. Applicants are encouraged to let us know if they require reasonable adjustments during the recruitment process, such as: Alternative interview formats or timings Additional time for written tasks Accessible documentation Support relating to disability, neurodivergence or health needs Learning and Development As a charity undergoing transformation and growth, we welcome colleagues who are committed to continuous learning and professional development. Interview Process Shortlisted applicants will be invited to a short interview or professional discussion, likely conducted via MS Teams. Stage one: MS Teams interview with the Advocacy Service Manager, Interim Head of Advocacy and Director of Programme Transformation. The interview will explore experience and approach to: Safeguarding Equality, diversity and inclusion Wellbeing and feminist practice Trauma-informed therapeutic work Leadership responsibilities relevant to the role How to Apply To apply, please email recruitment with the subject line 'Technology and Digital Manager'. Applications will be reviewed on a rolling basis. Please attach: Your up-to-date CV (PDF) A short Cover Letter (maximum 1000 words) identifying how you meet the essential and any desirable qualifications, skills and experience . Confidentiality All applications will be treated confidentially. Information will only be shared with the hiring manager and PCT. Outcome All applicants will be notified of the outcome of their expression of interest once a decision has been made. Employees not selected will continue in their current roles and are encouraged to apply for future opportunities. AI in Job Applications We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences Thank you for your interest in RCSL. If you have not heard from us within one month of the closing date, please assume your application has been unsuccessful. We encourage you to follow us for future opportunities and updates.
AI & Automation Lead REQ001047 £58,000pa Living Planet Centre, Woking, Surrey GU21 4LL / Hybrid Working Minimum 40% in person collaboration per month Join us at WWF-UK - AI & AUTOMATION LEAD About the role We're recruiting WWF-UK's first dedicated AI & Automation Lead to shape how we use AI and automation effectively, securely and responsibly in support of our mission. Reporting to the Director of Technology, you'll lead our AI and automation roadmap, turning promising opportunities into practical solutions that improve productivity, supporter engagement, fundraising, decision-making and operational efficiency. This strategic and hands-on role will prioritise use cases, develop business cases, coordinate pilots and implementations, and contribute directly to solutions where appropriate. You'll establish the governance needed to scale AI responsibly, working across data, security, privacy and technology to ensure clear ownership, human oversight and robust testing, monitoring and risk management. You'll build confidence and capability through practical guidance, training and support for adoption, while overseeing suppliers, delivery resources, platform costs and benefits. As the capability grows, you'll also lead and develop colleagues in the AI and automation area. You'll combine strong technical understanding with strategic judgement, practical delivery skills and a clear-eyed approach to both the opportunities and risks of AI. Skills and experience You'll bring the following skills and experience to succeed in this role: Essential Significant experience leading or delivering AI, automation, digital transformation, data or technology initiatives within a complex organisation Practical experience developing, configuring, integrating or assuring AI-enabled solutions and moving prototypes into controlled operational use Strong understanding of AI governance, including ownership, evaluation, monitoring, documentation, human oversight and lifecycle management Practical knowledge of responsible AI principles, including privacy, transparency, fairness and bias, accessibility, intellectual property and human oversight Experience working with security, data protection, governance, risk and technical specialists to identify and manage AI-related risks Strong understanding of the Microsoft AI ecosystem and the practical considerations involved in deploying, monitoring and maintaining AI services Software development skills, with experience designing, building, testing and maintaining AI or automation solutions using appropriate development practices Strong strategic and analytical thinking, with the ability to identify where AI can create meaningful value and where it may introduce risk or unintended consequences Experience turning broad opportunities into clear priorities, business cases, delivery plans and measurable outcomes Excellent communication and influencing skills, with the ability to explain technology, cost, architecture and risk clearly to both technical and non-technical audiences Strong stakeholder management skills, with the confidence to challenge constructively, build trust and navigate competing priorities Experience managing suppliers, partners or delivery teams and assessing value for money Experience coaching, developing or line managing colleagues in a technical environment Desirable Experience managing Microsoft AI licensing, consumption or capacity models Knowledge of data governance, including data quality, classification, access and retention Experience working with agentic AI or multi-agent approaches Understanding of CRM, supporter engagement, fundraising, digital or operational transformation Experience working within a charity, purpose-led or similarly complex organisation Experience introducing new AI capability or ways of working into an organisation A strong connection to WWF-UK's mission and an interest in how responsible technology can help us deliver greater impact for nature What we offer We believe in rewarding our team with more than just a salary. Here's what you can expect: Annual leave starting at 26 days a year, rising one day each year to 31 days plus bank holidays Flexible working options, to support your work life balance 7.5% employer contribution to pension, rising to 10% with employee contribution Learning and development opportunities to help you grow Regular wellbeing initiatives to support your health and happiness. This is a UK based contract, and you are required to have the Right to Work in the UK. Unfortunately, we're unable to offer sponsorship and any offer of employment will be subject to evidence of your Right to Work in the UK. This role is hybrid with a minimum 40% of your contracted hours spent at our beautiful UK head office, the Living Planet Centre in Woking, Surrey, where you'll hot desk among trees and gardens. About WWF-UK We're a global conservation charity with millions of supporters and hundreds of projects around the world. At WWF-UK, we're bringing our world back to life. Protecting what's left isn't enough. We're racing to restore nature and prevent catastrophic climate change. And it's a race we can win with everyone's help. We're courageous, passionate, and driven by science. For more than 60 years we've been at the forefront of global efforts to protect wildlife and the natural world. We work with integrity, collaboration and deep respect for those we partner with. How to apply Click the link to apply via our website. You'll be asked to complete an application form and upload your CV and a supporting statement that tells us why you'll be a great addition to WWF-UK. Application closing date: 08/11/2026 Our Diversity Promise to You At the heart of our mission is a simple truth: the planet needs everyone. That means you - in all your uniqueness, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, or how you choose to express yourself. We don't do stereotypes. We work together with purpose, driven by passion and enhanced by respect, courage, and integrity. We pull together from all walks of life to fight for a better future, and we want you to feel supported every step of the way. We're proud to be a Disability Confident employer and are committed to creating an inclusive workplace where everyone feels they belong. We actively encourage applications from people of all backgrounds and identities. So, if there's anything we can do to make your application or interview experience more comfortable or accessible, just give our Talent Acquisition Team a shout at via our website. Safeguarding Commitment Just as we celebrate diversity in all its forms, we are equally dedicated to creating a safe environment for every person we work with or encounter. Our commitment extends to children, adults at risk, and individuals experiencing any form of vulnerability, whether temporary or permanent. We proudly stand behind CAPSEAH (Common Approach to Protection from Sexual Exploitation, Sexual Abuse and Sexual Harassment) and put this commitment into action through clear policies, thorough training, and recruitment checks tailored to each role, which may include external vetting. If you ever have a concern, however big or small, know that there are confidential channels ready to support you at WWF-UK. We promise to respond promptly and with care, because protecting every individual is at the heart of everything we do.
Oct 24, 2026
Full time
AI & Automation Lead REQ001047 £58,000pa Living Planet Centre, Woking, Surrey GU21 4LL / Hybrid Working Minimum 40% in person collaboration per month Join us at WWF-UK - AI & AUTOMATION LEAD About the role We're recruiting WWF-UK's first dedicated AI & Automation Lead to shape how we use AI and automation effectively, securely and responsibly in support of our mission. Reporting to the Director of Technology, you'll lead our AI and automation roadmap, turning promising opportunities into practical solutions that improve productivity, supporter engagement, fundraising, decision-making and operational efficiency. This strategic and hands-on role will prioritise use cases, develop business cases, coordinate pilots and implementations, and contribute directly to solutions where appropriate. You'll establish the governance needed to scale AI responsibly, working across data, security, privacy and technology to ensure clear ownership, human oversight and robust testing, monitoring and risk management. You'll build confidence and capability through practical guidance, training and support for adoption, while overseeing suppliers, delivery resources, platform costs and benefits. As the capability grows, you'll also lead and develop colleagues in the AI and automation area. You'll combine strong technical understanding with strategic judgement, practical delivery skills and a clear-eyed approach to both the opportunities and risks of AI. Skills and experience You'll bring the following skills and experience to succeed in this role: Essential Significant experience leading or delivering AI, automation, digital transformation, data or technology initiatives within a complex organisation Practical experience developing, configuring, integrating or assuring AI-enabled solutions and moving prototypes into controlled operational use Strong understanding of AI governance, including ownership, evaluation, monitoring, documentation, human oversight and lifecycle management Practical knowledge of responsible AI principles, including privacy, transparency, fairness and bias, accessibility, intellectual property and human oversight Experience working with security, data protection, governance, risk and technical specialists to identify and manage AI-related risks Strong understanding of the Microsoft AI ecosystem and the practical considerations involved in deploying, monitoring and maintaining AI services Software development skills, with experience designing, building, testing and maintaining AI or automation solutions using appropriate development practices Strong strategic and analytical thinking, with the ability to identify where AI can create meaningful value and where it may introduce risk or unintended consequences Experience turning broad opportunities into clear priorities, business cases, delivery plans and measurable outcomes Excellent communication and influencing skills, with the ability to explain technology, cost, architecture and risk clearly to both technical and non-technical audiences Strong stakeholder management skills, with the confidence to challenge constructively, build trust and navigate competing priorities Experience managing suppliers, partners or delivery teams and assessing value for money Experience coaching, developing or line managing colleagues in a technical environment Desirable Experience managing Microsoft AI licensing, consumption or capacity models Knowledge of data governance, including data quality, classification, access and retention Experience working with agentic AI or multi-agent approaches Understanding of CRM, supporter engagement, fundraising, digital or operational transformation Experience working within a charity, purpose-led or similarly complex organisation Experience introducing new AI capability or ways of working into an organisation A strong connection to WWF-UK's mission and an interest in how responsible technology can help us deliver greater impact for nature What we offer We believe in rewarding our team with more than just a salary. Here's what you can expect: Annual leave starting at 26 days a year, rising one day each year to 31 days plus bank holidays Flexible working options, to support your work life balance 7.5% employer contribution to pension, rising to 10% with employee contribution Learning and development opportunities to help you grow Regular wellbeing initiatives to support your health and happiness. This is a UK based contract, and you are required to have the Right to Work in the UK. Unfortunately, we're unable to offer sponsorship and any offer of employment will be subject to evidence of your Right to Work in the UK. This role is hybrid with a minimum 40% of your contracted hours spent at our beautiful UK head office, the Living Planet Centre in Woking, Surrey, where you'll hot desk among trees and gardens. About WWF-UK We're a global conservation charity with millions of supporters and hundreds of projects around the world. At WWF-UK, we're bringing our world back to life. Protecting what's left isn't enough. We're racing to restore nature and prevent catastrophic climate change. And it's a race we can win with everyone's help. We're courageous, passionate, and driven by science. For more than 60 years we've been at the forefront of global efforts to protect wildlife and the natural world. We work with integrity, collaboration and deep respect for those we partner with. How to apply Click the link to apply via our website. You'll be asked to complete an application form and upload your CV and a supporting statement that tells us why you'll be a great addition to WWF-UK. Application closing date: 08/11/2026 Our Diversity Promise to You At the heart of our mission is a simple truth: the planet needs everyone. That means you - in all your uniqueness, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, or how you choose to express yourself. We don't do stereotypes. We work together with purpose, driven by passion and enhanced by respect, courage, and integrity. We pull together from all walks of life to fight for a better future, and we want you to feel supported every step of the way. We're proud to be a Disability Confident employer and are committed to creating an inclusive workplace where everyone feels they belong. We actively encourage applications from people of all backgrounds and identities. So, if there's anything we can do to make your application or interview experience more comfortable or accessible, just give our Talent Acquisition Team a shout at via our website. Safeguarding Commitment Just as we celebrate diversity in all its forms, we are equally dedicated to creating a safe environment for every person we work with or encounter. Our commitment extends to children, adults at risk, and individuals experiencing any form of vulnerability, whether temporary or permanent. We proudly stand behind CAPSEAH (Common Approach to Protection from Sexual Exploitation, Sexual Abuse and Sexual Harassment) and put this commitment into action through clear policies, thorough training, and recruitment checks tailored to each role, which may include external vetting. If you ever have a concern, however big or small, know that there are confidential channels ready to support you at WWF-UK. We promise to respond promptly and with care, because protecting every individual is at the heart of everything we do.
We are seeking an experienced IT Manager to lead a small technical team and oversee IT infrastructure, systems and support services across a multi-site organisation. This is a permanent role paying up to £63,500 plus company car, with hybrid working after successful completion of probation. This is a hands-on leadership role, combining day-to-day operational responsibility with project delivery, team development and continuous improvement. You will work closely with business systems colleagues to ensure technology supports business performance, security and efficiency. Key Responsibilities Lead, mentor and develop the internal IT team, promoting accountability and continuous improvement. Oversee IT support, service desk operations and service level agreements. Manage IT infrastructure, including servers, networks, applications, devices and communications. Plan and deliver IT projects, managing resources, budgets, suppliers and timescales. Support IT strategy, technology improvements and business transformation initiatives. Maintain cyber security, data protection, system updates and IT governance. Develop and test business continuity and disaster recovery arrangements. Provide hands-on technical support and troubleshooting when required About You Strong knowledge of Microsoft technologies, including Windows Server, Microsoft 365, Azure/Entra ID, Active Directory, SharePoint Online and SQL Server. Good understanding of networking, storage, virtualisation and remote desktop technologies. Knowledge of cyber security, GDPR and IT governance. Proven IT project management and service delivery experience. Strong leadership, communication, organisational and problem-solving skills. A proactive, hands-on approach with a focus on ownership and continuous improvement. On Offer Salary up to £63,500 Company car Hybrid working - 3 days a week in Melksham Competitive benefits Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data:
Oct 23, 2026
Full time
We are seeking an experienced IT Manager to lead a small technical team and oversee IT infrastructure, systems and support services across a multi-site organisation. This is a permanent role paying up to £63,500 plus company car, with hybrid working after successful completion of probation. This is a hands-on leadership role, combining day-to-day operational responsibility with project delivery, team development and continuous improvement. You will work closely with business systems colleagues to ensure technology supports business performance, security and efficiency. Key Responsibilities Lead, mentor and develop the internal IT team, promoting accountability and continuous improvement. Oversee IT support, service desk operations and service level agreements. Manage IT infrastructure, including servers, networks, applications, devices and communications. Plan and deliver IT projects, managing resources, budgets, suppliers and timescales. Support IT strategy, technology improvements and business transformation initiatives. Maintain cyber security, data protection, system updates and IT governance. Develop and test business continuity and disaster recovery arrangements. Provide hands-on technical support and troubleshooting when required About You Strong knowledge of Microsoft technologies, including Windows Server, Microsoft 365, Azure/Entra ID, Active Directory, SharePoint Online and SQL Server. Good understanding of networking, storage, virtualisation and remote desktop technologies. Knowledge of cyber security, GDPR and IT governance. Proven IT project management and service delivery experience. Strong leadership, communication, organisational and problem-solving skills. A proactive, hands-on approach with a focus on ownership and continuous improvement. On Offer Salary up to £63,500 Company car Hybrid working - 3 days a week in Melksham Competitive benefits Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data:
Third Line Infrastructure Engineer Hatfield or Derby or Nottingham / Hybrid Competitive Salary + Benefits Join a Team Supporting Critical Enterprise Infrastructure Are you an experienced infrastructure professional looking for a role where your technical expertise genuinely makes a difference? We're partnering with a leading technology services organisation that supports some of the UK's most complex and secure IT environments. Due to continued growth, they're seeking a skilled Third Line Infrastructure Analyst to join a high-performing technical team supporting mission-critical services within a regulated enterprise environment. This is an opportunity to work across a diverse infrastructure estate, combining advanced support, technical project delivery, and continuous improvement initiatives, all while collaborating with experienced engineers and technical specialists. The Opportunity As a senior member of the infrastructure support team, you'll take ownership of complex technical issues, contribute to key infrastructure projects, and help maintain the security, availability and performance of critical business systems. You'll be trusted to investigate challenging incidents, implement infrastructure enhancements, and work closely with stakeholders to deliver reliable and secure technology services. What You'll Be Doing Providing expert 3rd Line support across enterprise-scale Windows environments. Diagnosing and resolving complex infrastructure issues. Designing, implementing and supporting Windows-based infrastructure solutions. Supporting project delivery, upgrades and technical change activity. Contributing to service improvement and infrastructure optimisation initiatives. Producing and maintaining technical documentation. Collaborating with customers, internal teams and technical stakeholders. Participating in an on-call rota supporting critical services when required. What We're Looking For You'll have demonstrable experience operating within large-scale enterprise infrastructure environments and possess strong troubleshooting and analytical skills. Experience in several of the following technologies would be highly advantageous: Active Directory, Group Policy, DNS & DHCP Microsoft Windows Server Azure AD / Entra ID, ADFS & SSO VMware & Virtualisation Technologies Exchange & Microsoft Collaboration Technologies SCCM / Endpoint Management PKI & Certificate Management PowerShell Scripting & Automation Infrastructure Monitoring & Security Tooling Networking Fundamentals (LAN, WAN, Routing & Firewalls) About You Experienced in a 3rd Line Infrastructure or Senior Support role. Comfortable working independently and solving complex technical challenges. Strong communicator with a customer-focused approach. Eligible to obtain Security Clearance (or already cleared). Passionate about technology and continuous improvement. Why Apply? You'll be joining a highly respected technology organisation that invests heavily in its people, encourages professional development, and offers exposure to enterprise-scale technologies that will further accelerate your career. You'll work alongside talented technical professionals in a collaborative environment where your expertise is valued and your contribution is recognised. Interested? Apply today to learn more about this exciting opportunity and take the next step in your infrastructure career. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Oct 23, 2026
Full time
Third Line Infrastructure Engineer Hatfield or Derby or Nottingham / Hybrid Competitive Salary + Benefits Join a Team Supporting Critical Enterprise Infrastructure Are you an experienced infrastructure professional looking for a role where your technical expertise genuinely makes a difference? We're partnering with a leading technology services organisation that supports some of the UK's most complex and secure IT environments. Due to continued growth, they're seeking a skilled Third Line Infrastructure Analyst to join a high-performing technical team supporting mission-critical services within a regulated enterprise environment. This is an opportunity to work across a diverse infrastructure estate, combining advanced support, technical project delivery, and continuous improvement initiatives, all while collaborating with experienced engineers and technical specialists. The Opportunity As a senior member of the infrastructure support team, you'll take ownership of complex technical issues, contribute to key infrastructure projects, and help maintain the security, availability and performance of critical business systems. You'll be trusted to investigate challenging incidents, implement infrastructure enhancements, and work closely with stakeholders to deliver reliable and secure technology services. What You'll Be Doing Providing expert 3rd Line support across enterprise-scale Windows environments. Diagnosing and resolving complex infrastructure issues. Designing, implementing and supporting Windows-based infrastructure solutions. Supporting project delivery, upgrades and technical change activity. Contributing to service improvement and infrastructure optimisation initiatives. Producing and maintaining technical documentation. Collaborating with customers, internal teams and technical stakeholders. Participating in an on-call rota supporting critical services when required. What We're Looking For You'll have demonstrable experience operating within large-scale enterprise infrastructure environments and possess strong troubleshooting and analytical skills. Experience in several of the following technologies would be highly advantageous: Active Directory, Group Policy, DNS & DHCP Microsoft Windows Server Azure AD / Entra ID, ADFS & SSO VMware & Virtualisation Technologies Exchange & Microsoft Collaboration Technologies SCCM / Endpoint Management PKI & Certificate Management PowerShell Scripting & Automation Infrastructure Monitoring & Security Tooling Networking Fundamentals (LAN, WAN, Routing & Firewalls) About You Experienced in a 3rd Line Infrastructure or Senior Support role. Comfortable working independently and solving complex technical challenges. Strong communicator with a customer-focused approach. Eligible to obtain Security Clearance (or already cleared). Passionate about technology and continuous improvement. Why Apply? You'll be joining a highly respected technology organisation that invests heavily in its people, encourages professional development, and offers exposure to enterprise-scale technologies that will further accelerate your career. You'll work alongside talented technical professionals in a collaborative environment where your expertise is valued and your contribution is recognised. Interested? Apply today to learn more about this exciting opportunity and take the next step in your infrastructure career. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Third Line Infrastructure Engineer Hatfield or Derby or Nottingham / Hybrid Competitive Salary + Benefits Join a Team Supporting Critical Enterprise Infrastructure Are you an experienced infrastructure professional looking for a role where your technical expertise genuinely makes a difference? We're partnering with a leading technology services organisation that supports some of the UK's most complex and secure IT environments. Due to continued growth, they're seeking a skilled Third Line Infrastructure Analyst to join a high-performing technical team supporting mission-critical services within a regulated enterprise environment. This is an opportunity to work across a diverse infrastructure estate, combining advanced support, technical project delivery, and continuous improvement initiatives, all while collaborating with experienced engineers and technical specialists. The Opportunity As a senior member of the infrastructure support team, you'll take ownership of complex technical issues, contribute to key infrastructure projects, and help maintain the security, availability and performance of critical business systems. You'll be trusted to investigate challenging incidents, implement infrastructure enhancements, and work closely with stakeholders to deliver reliable and secure technology services. What You'll Be Doing Providing expert 3rd Line support across enterprise-scale Windows environments. Diagnosing and resolving complex infrastructure issues. Designing, implementing and supporting Windows-based infrastructure solutions. Supporting project delivery, upgrades and technical change activity. Contributing to service improvement and infrastructure optimisation initiatives. Producing and maintaining technical documentation. Collaborating with customers, internal teams and technical stakeholders. Participating in an on-call rota supporting critical services when required. What We're Looking For You'll have demonstrable experience operating within large-scale enterprise infrastructure environments and possess strong troubleshooting and analytical skills. Experience in several of the following technologies would be highly advantageous: Active Directory, Group Policy, DNS & DHCP Microsoft Windows Server Azure AD / Entra ID, ADFS & SSO VMware & Virtualisation Technologies Exchange & Microsoft Collaboration Technologies SCCM / Endpoint Management PKI & Certificate Management PowerShell Scripting & Automation Infrastructure Monitoring & Security Tooling Networking Fundamentals (LAN, WAN, Routing & Firewalls) About You Experienced in a 3rd Line Infrastructure or Senior Support role. Comfortable working independently and solving complex technical challenges. Strong communicator with a customer-focused approach. Eligible to obtain Security Clearance (or already cleared). Passionate about technology and continuous improvement. Why Apply? You'll be joining a highly respected technology organisation that invests heavily in its people, encourages professional development, and offers exposure to enterprise-scale technologies that will further accelerate your career. You'll work alongside talented technical professionals in a collaborative environment where your expertise is valued and your contribution is recognised. Interested? Apply today to learn more about this exciting opportunity and take the next step in your infrastructure career. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Oct 23, 2026
Full time
Third Line Infrastructure Engineer Hatfield or Derby or Nottingham / Hybrid Competitive Salary + Benefits Join a Team Supporting Critical Enterprise Infrastructure Are you an experienced infrastructure professional looking for a role where your technical expertise genuinely makes a difference? We're partnering with a leading technology services organisation that supports some of the UK's most complex and secure IT environments. Due to continued growth, they're seeking a skilled Third Line Infrastructure Analyst to join a high-performing technical team supporting mission-critical services within a regulated enterprise environment. This is an opportunity to work across a diverse infrastructure estate, combining advanced support, technical project delivery, and continuous improvement initiatives, all while collaborating with experienced engineers and technical specialists. The Opportunity As a senior member of the infrastructure support team, you'll take ownership of complex technical issues, contribute to key infrastructure projects, and help maintain the security, availability and performance of critical business systems. You'll be trusted to investigate challenging incidents, implement infrastructure enhancements, and work closely with stakeholders to deliver reliable and secure technology services. What You'll Be Doing Providing expert 3rd Line support across enterprise-scale Windows environments. Diagnosing and resolving complex infrastructure issues. Designing, implementing and supporting Windows-based infrastructure solutions. Supporting project delivery, upgrades and technical change activity. Contributing to service improvement and infrastructure optimisation initiatives. Producing and maintaining technical documentation. Collaborating with customers, internal teams and technical stakeholders. Participating in an on-call rota supporting critical services when required. What We're Looking For You'll have demonstrable experience operating within large-scale enterprise infrastructure environments and possess strong troubleshooting and analytical skills. Experience in several of the following technologies would be highly advantageous: Active Directory, Group Policy, DNS & DHCP Microsoft Windows Server Azure AD / Entra ID, ADFS & SSO VMware & Virtualisation Technologies Exchange & Microsoft Collaboration Technologies SCCM / Endpoint Management PKI & Certificate Management PowerShell Scripting & Automation Infrastructure Monitoring & Security Tooling Networking Fundamentals (LAN, WAN, Routing & Firewalls) About You Experienced in a 3rd Line Infrastructure or Senior Support role. Comfortable working independently and solving complex technical challenges. Strong communicator with a customer-focused approach. Eligible to obtain Security Clearance (or already cleared). Passionate about technology and continuous improvement. Why Apply? You'll be joining a highly respected technology organisation that invests heavily in its people, encourages professional development, and offers exposure to enterprise-scale technologies that will further accelerate your career. You'll work alongside talented technical professionals in a collaborative environment where your expertise is valued and your contribution is recognised. Interested? Apply today to learn more about this exciting opportunity and take the next step in your infrastructure career. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
