Commercial Account Handler

We're delighted to be working with a National insurance broker who are looking to recruit an experienced Commercial Account Handler to join their growing team in Stoke-on-Trent.

This is a fantastic opportunity for someone who enjoys managing client relationships and delivering exceptional service within a supportive, forward-thinking business that values its people and rewards expertise.

The Role:

As a Commercial Account Handler, you'll be responsible for managing a portfolio of commercial clients, ensuring renewals, mid-term adjustments, and day-to-day queries are handled promptly and professionally. You'll work closely with Account Executives, supporting them in maintaining and developing key client relationships.

Key Responsibilities:

• Managing renewals, amendments, and client servicing across a range of commercial accounts
• Preparing documentation, renewal reports, and presentations
• Negotiating with insurers to secure competitive and comprehensive cover
• Assisting Account Executives with client meetings and development opportunities
• Ensuring all activity meets FCA and internal compliance standards
• Building strong relationships with clients and insurer partners

About You:

• Experience in commercial insurance broking (SME or mid-market level)
• Good technical knowledge of commercial classes such as property, liability, motor, and combined
• Excellent communication and client relationship skills
• Confident managing your own workload and prioritising effectively
• Acturis or similar broking system experience desirable
• Cert CII qualified or working towards

What's on Offer:

• Salary: £35,000 - £45,000, depending on experience
• Hybrid working flexibility
• 25 days holiday plus bank holidays
• Pension scheme and life assurance
• Professional development and CII qualification support
• Friendly, professional working environment with real progression opportunities

This is a great opportunity for an experienced Commercial Account Handler to join a respected independent broker in Stoke-on-Trent, manage a varied book of clients, and develop their career in a supportive and growing team.

Apply today or contact us for a confidential conversation.