Job Description
Location: West London
Salary: 27,500 per annum
Employment Type: Permanent
Sector: International Banking
About the Role
An international bank based in West London is seeking a BTL Support Analyst to join its Intermediary Services team. This permanent role offers an excellent opportunity to support the growth of the Bank's Buy-to-Let (BTL) mortgage business by working closely with brokers, internal sales teams, and key stakeholders to deliver a seamless end-to-end customer journey.
Reporting to the Head of Intermediary Services, you will play a vital role in managing the BTL pipeline, supporting case origination, and ensuring efficient progression from packaging through to completion.
Key Responsibilities
Support Buy-to-Let sales activity by providing excellent service to brokers and customers, while managing the internal execution process
Act as the key liaison point for intermediaries, ensuring smooth progression of cases through packaging, review, valuation, and completion stages
Build and maintain strong relationships with brokers, keeping them informed of products, lending criteria, and packaging requirements
Provide regular updates to Business Development Managers (BDMs) and brokers on case progress, outstanding actions, and escalations
Maintain key management information (MI) to track and demonstrate progress across the sales pipeline
Efficiently manage the business pipeline by diarising, monitoring milestones, and following up on leads
Support brokers with case submissions, ensuring quality and accuracy of applications
Liaise closely with internal stakeholders including Sales, Products, Underwriting, Credit Administration, and Intermediary Business Delivery
Ensure full compliance with bank policies, procedures, and relevant regulatory requirements
Undertake general administration, reporting, and communication duties
Occasionally attend business meetings, networking events, or industry functions to promote brand awareness and identify new opportunities
Carry out any additional responsibilities as delegated by line management
Skills & Experience Required
Proven experience in Buy-to-Let mortgages and intermediary-based lending
Strong relationship management and business execution capability
Good understanding of the mortgage marketplace and broker environment
Experience liaising with multiple internal and external stakeholders
Sound understanding of the regulatory environment and its impact on mortgage business
Ability to manage multiple cases simultaneously and work under pressure
Strong organisational, communication, and interpersonal skills
Self-motivated, able to work on own initiative, and adaptable to change
Methodical, tactical, and commercially aware approach with a collaborative mindset
Why Apply?
This is an excellent opportunity to join a well-established international bank, offering stability, exposure to the Buy-to-Let mortgage market, and the chance to build strong industry relationships within a supportive team environment.
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