Service Transition Manager

NATS are currently seeking a Service Transition Manager to join their Service Delivery team on a contract basis. The role can be based in either Swanwick or Prestwick and will report to the Release & Transition Lead.

• Provide a single point of accountability for managing the Transition of new or modified ATM Systems and Services into Service Delivery (SD) for Projects and non-project change activities.
• Act as an Intelligent Customer to ensure the Transition Solution delivered by Projects supports Service Delivery, ATC stakeholders (both civilian and military), and the wider business.
• Manage Transition Risks on behalf of Service Delivery, ATC, and Military stakeholders throughout each Transition phase.
• Advise and support Unit and Project Acceptance activities as part of the Intelligent Customer function.
• Ensure that Service Delivery Transition Requirements are included in the Transition Design, Project Scope, and validated prior to Transition.
• Plan and manage Transition activities, including resource planning, stakeholder management, and ensuring minimal disruption during the Transition.
• Deliver Transition and Service Delivery Support Work Packages (WPs) to quality, cost, and time constraints.
• Ensure compliance with relevant processes and procedures during Transition activities.

• Experience in Change & Transformation within the defence and security sector, or a similar safety-critical environment.
• A minimum of an HNC (or equivalent qualification) in an Engineering or Information Technology discipline.
• Demonstrable experience in a relevant field such as Military, Rail, or other Safety Critical environments.
• Ability to contribute within a cross-functional team within a Matrix Organisation.
• Capability to manage communications with technical experts within Service Delivery and ATC/Military organisations.
• Knowledge of ATC and Military Operations, Service Management Operations, and relevant technical processes and standards.
• Effective communication skills, both written and oral, with the ability to understand and review reports and write formal documentation.
• Strong interpersonal communication and management skills.