Administration and Medical Casework Officer

Southampton Full-Time £12.36 per hour Ongoing until June 2026

Monday to Friday
8:30am - 4:30pm
30-minute lunch break
37 hours per week

We are currently recruiting on behalf of our client, the Maritime and Coastguard Agency (MCA), for a Temporary Administration and Medical Casework Officer to join their team in Southampton.

This is an excellent opportunity to gain experience within a respected government organisation in a busy, customer-facing administrative role. No medical qualifications or experience are required.

This role is fully office-based (5 days per week). Due to the handling of confidential medical documentation and an ongoing office restack project to support the move towards a paperless environment, attendance in the office is essential.

Free parking is available on a first come, first served basis and fills early in the morning.

You will provide administrative and medical casework support within a busy team, assisting with confidential seafarer medical documentation and delivering a high-quality service.

Key responsibilities include:

• Providing general administrative support
• Managing and responding to email and telephone enquiries
• Handling confidential medical information in line with GDPR
• Supporting document management and scanning
• Assisting with process improvements as part of the move towards a paperless system by sorting through archives in the office, and working with SharePoint where required.

The successful candidate will demonstrate:

• Strong communication skills
• Excellent attention to detail
• Ability to work independently and use initiative
• Confidence to ask questions if unsure rather than making assumptions
• Experience providing administrative support
• Good customer service skills, including answering telephones and emails
• Computer literacy, particularly Microsoft Outlook and Excel
• Working knowledge of GDPR when handling confidential information
• A self-motivated approach and ability to follow instruction

This role aligns with Civil Service behaviours including managing a quality service, working together, communicating and influencing, and delivering at pace.

If you are organised, proactive, and confident handling sensitive information, we would be pleased to hear from you.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.