Senior Intelligence Analyst The closing date is 01 March 2026
Are you detail-oriented analyst with a passion for customer satisfaction? Do you thrive in exciting and influential roles where you can make a real impact? If so, we have the perfect opportunity for you! As a customer-focused analyst in our organisation, you'll have the chance to use your skills and expertise to drive meaningful change and make a difference every day.
We are looking for an experienced and enthusiastic analyst to join the Direct Commissioning Business Intelligence team. Are you ready to join a dynamic team of over 20 analytical professionals and make a real impact on the NHS? As a Senior Intelligence Analyst, you'll have the chance to work on a wide range of projects, from delivering regional specialised commissioning services to supporting the creation of clinically lead analytical products across a variety of different contracts. In this influential role, you'll be responsible for ensuring that all our deliverables meet the highest standards of quality and excellence. So, if you're an analyst with a passion for making a difference, don't miss out on this exciting opportunity to grow your career in a dynamic and fast-paced environment.
This role can be based at the Durham, Rotherham or Liverpool office and we offer hybrid working in this role meaning that the successful candidate can work from a mixture of locations including home, NECS offices and customer locations.
Main duties of the job This role will be responsible for:
Creating and delivering excellent, user-friendly analytical products on an ad hoc and routine basis.
Attending customer meetings both virtually and in person. Working closely with commissioners and healthcare providers to develop successful partnerships.
Contributing to improving the quality of data within key national datasets, such as the SUS, MHSDS, and local data flows, to better support commissioners.
Developing a deep understanding of NHS healthcare data, you will be able to leverage this knowledge to drive meaningful change and advance your career. Your expertise will enable you to provide valuable insights that can improve patient care and outcomes within the NHS.
As a member of our team, you will have the opportunity to contribute to the ongoing development of our analytical capabilities. We are committed to expanding the skills of our team and you will be well supported in your personal development. Including in the use of advanced analytical techniques and tools such as SQL, Python, R, Tableau, PowerBI, QGIS, Alteryx and Knime. If you are eager to grow your career and improve your skills while making a positive impact on the NHS, this is a great opportunity for you.
About us At NECS we are very proud to be part of the NHS England family. We are one of the very few truly customer-owned entities within the NHS. We have grown from our roots in the North East to be an NHS business with customers the length and breadth of the UK and further abroad. Our customer base has diversified significantly over this period, and we are now very pleased to be serving NHS providers as well as commissioners, NHSE regions, Local Authorities, General Practices and national NHSE Directorates.
NECS combines specialist skills and expertise with scale and resilience to achieve required results. We combine core NHS values with a sharp focus on customer care and a relentless pursuit of continuous improvement. We very much see ourselves as a key partner in the future success of the healthcare system and we take our share of the responsibility for shaping effective delivery.
Our people are the heart of our organisation. We strive to ensure they feel trusted, valued and empowered. We are passionate about nurturing and developing people. When you join us, we want you to grow, and we offer many opportunities for you to do that as well as an excellent benefits package including generous holidays and pension plus free car parking and access to NHS discounts.
Job responsibilities 1. REPORTING RELATIONSHIPS
The Senior Intelligence Analyst reports to the DCBI Service Lead.
2. JOB PURPOSE
The postholder to play a central role in the delivery of a business intelligence function to a diverse range of stakeholders, using excellent analytical and technical expertise, supported by an in-depth knowledge of NHS and public sector data and definitions, with a particular focus on NHS England Direct Commissioned services.
The postholder is responsible for prioritisation of their own workload and to offer supervision and support to more junior team members ensuring appropriate use of information resource to deliver operational efficiency across the service.
The postholder will be responsible for supporting the successful delivery of the Direct Commissioning BI SLA and any other deliverables aligned to the department portfolio.
3. DIMENSIONS
The BIS directorate is the focal point for the delivery of ICT and business intelligence services drawing on multi-disciplinary teams to manage the day to day planning and delivery of services to customers; co-ordinating a programme of projects and services on their behalf. It will adopt a standard set of methodologies and tools to enable common ways of working, continuous improvement and best practice.
The BIS directorate provides ICT and business intelligence services to a wide range of customers and users, including the NECS organisation itself, NHS England, ICBs, GP practices, FTs, AQPs, and other primary care contractors.
4. GENERIC DIRECTORATE/CORPORATE RESPONSIBILITIES
- To maintain personal professional competency including appropriate development. To support training and development of all staff.
- To carry out the duties and responsibilities of the post in accordance with organisational policies.
- To focus on continuous improvement of NECS services.
- Assist the organisation towards attaining the best possible practice in all areas of NECS responsibilities.
- Promote and develop the culture of a learning organisation committed to high quality of care and continuous improvement.
- Make a positive contribution to excellent communications across NECS, ensuring effective communication with staff and customers.
- Maintain and develop an environment and culture that improves health, safety and security of its staff, and its customers, and to comply with all relevant national and local statutory and mandatory requirements including Health & Safety and Information Governance.
- Demonstrate commitment to developing a culture that promotes equality and values diversity. To maintain appropriate security and confidentiality of information and data, both within NECS and also that of NECS customers.
- To ensure compliance with NECS corporate messages and approach at all times, particularly when liaising with external stakeholders and customers.
5. ROLE SPECIFIC RESPONSIBILITIES
- To take a lead in the delivery of accurate and high quality analysis, for a range of internal and external users, to agreed timescales.
- Production of regular activity monitoring analysis to enable clients to investigate areas of concern.
- To support the interpretation of national policy guidance around information management ensuring that it is successfully implemented, particularly in relation to NHS Englands direct commissioned services responsibilities.
- To represent NECS at local and regional forums regarding data quality, and other pertinent subjects.
- To act as a point of contact for NECS customers in relation to information analysis and reporting requirements.
- To support the delivery of routine and adhoc requests from receipt through to successful delivery, both from local, regional and national customers and associated stakeholders, ensuring they are delivered to a high standard and in a timely manner.
- To support the development and maintenance of working relationships with key customers and stakeholders in line with the needs of the service. As well as customers this could include, but is not limited to, Acute Provider Trusts, Community Trusts and ICBs.
- To take responsibility for the receipt, input and validation analysis of complex data sets and returns from Trusts, providers and other agencies and to deliver outputs and reports to strict deadlines, identifying potential and actual data problems and proposing and implementing solutions.
- To design and develop spreadsheets/databases to hold highly complex data collected for a particular purpose and maintain the integrity of the data.
- To support in the development of a high quality suite of reports and analysis in line with SLA requirements and to meet the needs of the customer ensuring they are fit for purpose, intuitive and presented in a user friendly way with clear instruction and explanation for the end user.
- To continuously review reporting arrangements and analysis techniques to identify opportunities for improvements and propose developments to tools/systems to deliver efficiencies.
- To take responsibility for the development of key data sets by frequent or regular information users, including development of techniques or systems.
- To ensure that the security of IT systems and the confidentiality of personal data are maintained at all times in line with the relevant organisational policies.
- To explain and offer advice to information users regarding the availability of data on a particular topic, suggesting where it is appropriate to be used. . click apply for full job details