Community Safety Admin Team Leader - Avon Fire and Rescue Service

Overview

As our Community Safety Admin Team Leader you will provide managerial oversight to the administrative team who support the Community Safety Team who support those who are most vulnerable within the community in line with Avon Fire & Rescue Service (AF&RS) Mission, Vision and Values.

You will also manage the function that supports providing community fire safety advice, providing a professional service which reflects the values of AF&RS.

• Manage and support individual team members, identifying and facilitating learning and development opportunities to enhance team performance.
• Lead the Community Safety Administration team to ensure the delivery of a professional, efficient, and customer-focused first point of contact for members of the public and external agencies seeking home fire safety advice and support.
• Review, develop, and implement improvements to administrative procedures and processes within the department, maximising technological solutions where appropriate to enhance efficiency, streamline workflows, and support continuous service improvement.
• Manage and respond to general queries received by the team, identifying potential barriers and implementing appropriate solutions. Ensure all enquiries are addressed within agreed timescales, escalating complex or sensitive issues to the relevant manager as necessary.
• Manage the scheduling and completion of Home Fire Safety Visits (HFSVs) carried out by Community Safety Workers and Station Staff, ensuring alignment with the Risk Stratification process and adherence to required timeframes.
• Produce regular statistical reports aligned with departmental KPIs. Identify any gaps in data accuracy or reporting and implement relevant training and development initiatives to ensure team members maintain high standards of data quality and consistency.
• Carry out any additional responsibilities as reasonable and appropriate, as agreed with line manager.