Housing Complaints Officer

I am recruiting for a housing complaints officer to join the team at Onward Homes in Accrington, covering sick leave. This is a temp vacancy for a minimum of 4 weeks to start, Monday to Friday, covering 35 hours a week. You will be required to attend the office full time.
Housing experience and an understanding of the sector is essential.
This is a fast-paced role where you will be expected to hit the ground running, interact with external teams such as repairs and neighbourhoods/AB while learning on the job.

Your new role

• Managing inbound calls, responding to enquiries, raising complaints on the system and letter writing
• Ensuring accurate documentation and reporting, in line with standards and compliance.
• Engaging with external teams such as repairs, neighbourhoods and ASB.

What you'll need to succeed

• Experience in housing and an understanding of industry processes.
• Immediately available.
• Commutable to Accrington.

What you'll get in return

• Weekly Pay
• Option to be paid PAYE or Umbrella
• Flexible working hours

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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