Head of Business Platforms

Head of Business Platforms - Central Leeds (hybrid) - Up to 75K, Bonus, Private Healthcare.

We're partnering with a highly successful, privately owned e-commerce, SaaS and distribution group to recruit a Head of Business Platforms / Senior Project Manager. This is a senior leadership opportunity to shape and evolve core digital platforms that power online trading, fulfilment and customer experience at scale.
This is a business-critical role, reporting directly to the Managing Director and sitting on the Senior Leadership Team.

The Opportunity

You will be accountable for the performance, stability and strategic evolution of the company's core e-commerce and business platforms. Leading a multi-disciplinary team across project delivery, platform support and continuous improvement, you'll ensure technology enables growth without compromising customer experience or operational resilience.
Acting as the key conduit between business and technology, you'll balance BAU support, optimisation and large-scale change - delivering at pace in a dynamic trading environment.

Key Responsibilities

Leadership & Delivery:

Lead and develop a multi-disciplinary team (Project Managers, Product Owners, Systems & Support)
Set clear objectives and delivery frameworks across BAU and project work
Personally lead strategic initiatives while overseeing wider project portfolios
Act as the senior escalation point for platform-related issues
Own release, incident and problem management processes
Platform & Commercial Ownership
Drive ongoing optimisation of e-commerce platforms (performance, usability, conversion)
Contribute to scalable platform roadmaps aligned to business growth
Manage successful delivery of platform development to scope, time and risk controls
Oversee supplier relationships and external development partners
Provide technical and delivery leadership in client and stakeholder meetings
Strategic Contribution
Play a key role within the Senior Leadership Team
Support budget and resource planning
Improve and evolve platform delivery processes
Encourage innovation, including adoption of emerging technologies such as AI

Leadership & Stakeholder Management:

You are a confident, delivery-focused technology leader who combines commercial awareness with technical credibility.
Line management experience within e-commerce, platform or systems delivery environments
Strong stakeholder engagement skills with the ability to influence senior decision-makers
Experience resolving complex issues to protect business operations

Technical & Platform Expertise:

Strong understanding of e-commerce ecosystems and platform-based businesses
Proven track record delivering projects both internally and to external clients
Experience managing third-party suppliers and development partners
Familiarity with project management and SDLC tools
Interest in emerging technology trends including AI

Commercial Acumen:
Experience working with external clients on platform delivery and performance
Budget and resource planning capability
Commercially driven mindset with a focus on measurable outcomes

Why Apply?

You'll join a long-established, financially robust, high-growth Yorkshire-based group operating at significant scale across retail, e-commerce and SaaS platforms. The business processes millions of transactions annually and continues to invest heavily in technology, security and innovation.
This is an opportunity to shape the future of a sophisticated e-commerce operation within a profitable, privately owned organisation that combines agility with scale.

Benefits
25 days holiday + bank holidays
Bonus
Competitive salary
Pension contributions
Salary sacrifice schemes (Tech & Cycle to Work)
Employee engagement events
Free parking and EV charging
Hybrid working options

Apply now for immediate consideration for this Head of Business Platforms position or contact George Harvey at ITSS Recruitment for further details.