Site & Enforcement Officer

Site & Enforcement Officer

Directorate: Housing & Assets
Section: Community Safety
Salary: Grade 10

We are looking to appoint an experienced and motivated Site & Enforcement Officer to lead the management and development of Oak Lane Traveller Site and the Traveller Transit Site.

This is a key role within Housing Services, with responsibility for overseeing the day-to-day operation of both sites and driving forward service improvements. You will play a vital role in improving outcomes for residents, strengthening engagement, and ensuring the delivery of a high-quality, inclusive and well-managed service.

• Take overall responsibility for the day-to-day management of Oak Lane Traveller Site and the Traveller Transit Site when occupied.
• Improve resident engagement, consultation and communication.
• Develop and review policies, procedures and licence agreements in line with legislation and good housing management practice.
• Manage planned investment, asset management, repairs and maintenance arrangements.
• Carry out option appraisals for future management models and make recommendations on long-term viability.
• Manage and support staff, including line management of the Tenancy Sustainment Officer.
• Respond to complaints, enquiries and correspondence from residents, Councillors and MPs.
• Work closely with internal teams and external partners, including during emergency situations.
• Promote equality, diversity, safeguarding, health and safety, and compliance with council policies at all times.

We are looking for someone who can demonstrate:

• Proven experience of leading and managing projects and services.
• Experience of working with Gypsy and Traveller communities or other hard-to-reach groups.
• A sound understanding and appreciation of Gypsy and Traveller culture.
• Experience of managing staff and contributing to service improvement.
• Strong knowledge of good practice in housing service delivery and the wider housing context.
• Excellent communication, negotiation and interpersonal skills.
• The ability to produce clear reports and communicate effectively with a wide range of audiences.
• Strong planning, organisational and IT skills.
• A commitment to equality, diversity, anti-discriminatory practice and customer satisfaction.

You will be educated to A-level standard or equivalent and committed to ongoing professional development.

• This post is subject to DBS clearance.
• A full driving licence and access to a vehicle with business use insurance is required.
• The role requires flexibility, including occasional work outside normal office hours.

So that we can demonstrate Dudley's commitment to diversity and inclusion and to improve bias in the recruitment process that could create barriers for candidates. Your personal data will be anonymised when you apply, to ensure that you comply with our anonymisation process, please ensure you have removed your name and date of birth from any attachments prior to uploading them to your application.

Online application forms will only be accepted for this vacancy, online facilities for jobs are available at public libraries within the Dudley Borough.

All applicants must be able to provide documentation to prove their right to work in the UK.

Please note: Dudley MBC does not currently offer sponsorship for candidates without the Right to Work in the UK.

If you require support completing an online or paper application form and or interview techniques, please contact Dudley Adult and Community Learning on or who can support with Digital Skills and Job Applications.

If you have a disability and require assistance in making an application please contact the HR Resourcing Team via .

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Dudley Council will check the information that you have provided against any details already held for accuracy and completeness. The Council will check, share and cross match your information both internally within the council and with external organisations to protect public funds and prevent or detect crime, only where the law allows us to do so.

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N.B. We reserve the right to close this vacancy prior to the advertised date should we receive a large number of applications.

Attached documents

• Site Officer PL220 PS.doc
• Site Officer PL220 JD.doc
• Employee Benefits List.pdf