Available Homes

Job Title: Available Homes Officer

Location: Norwich/Stevenage

Employment Type: Full-time

We are looking for an Available Homes Officer to manage the process of letting properties efficiently, ensuring minimal void periods and high-quality customer service.

Key Responsibilities

• Manage the letting of properties to minimise rental income loss.
• Oversee the end of tenancy process and retain well-maintained tenancies where possible.
• Collaborate with neighbourhood teams, repairs teams, contractors, and development teams to ensure properties are ready for letting within target timescales.
• Advertise properties quickly, either directly or through local authorities, in line with nomination agreements.
• Work with local authorities to ensure properties are offered to those most in need.
• Manage shortlisting and arrange viewings efficiently.
• Prepare tenancy agreements and arrange sign-ups, including in-notice viewings with current tenants.
• Provide advice on local housing markets and demand levels for properties under review.
• Offer housing options advice to customers nearing the end of their fixed-term tenancies.
• Identify hard-to-let properties and contribute to solutions.
• Activate tenancies post-sign-up and process documentation accurately and on time.

Skills and Attributes

• Customer-focused with strong teamwork skills.
• Solution-oriented with a focus on achieving results.
• Ability to adapt communication style to different audiences.
• Resilient and able to build effective working relationships.

Experience and Knowledge

• Experience in customer service and working with external partners.
• Knowledge of Choice Based Lettings systems, allocations, and Local Lettings Plans.
• Ability to thrive in a busy environment and meet performance targets.
• Understanding of the social housing environment and relevant legislation.

Other Requirements

• Willingness to respond at short notice in the event of a major incident.
• Occasional attendance at evening and weekend meetings/events.
• Commitment to equality and diversity principles.

If this sounds suitable for you, or someone you know, please send an updated CV to Sean Cloherty at Elevate Projects so we can discuss further.