Training Support Officer - Process Safety

Training Support Officer Process Safety

Location: Fully Remote or Hybrid Aberdeen (Office & Home Working)
Salary: £30K 35K per annum, DOE, Full Time Equivalent
Contract: Part-Time, Four Days (30 hours) per week, Permanent

Support the Delivery of Specialist Process Safety Training!

DEKRA Process Safety is looking for a highly organised and proactive Training Support Officer to join our growing Training team.

This hybrid or fully remote role plays a key part in ensuring our open, in-house and e-learning courses run smoothly from initial set-up through to post-course follow-up. You ll be central to coordinating logistics, managing delegate communications, and supporting course content as well as admin and billing.

If you enjoy organisation, attention to detail, and working in a professional, safety-led environment this is an excellent opportunity to build your career within a global organisation.

The Role

You ll support the planning, coordination and financial administration of Process Safety training programmes, ensuring a seamless experience for trainers and delegates alike.

Key Responsibilities

Course Coordination & Delivery Support (60%)

• Set up open and in-house training courses
• Create schedules, attendance lists and joining instructions
• Ensure all trainer materials and course documentation are prepared in advance
• Send invites and manage online sessions via Teams or Livestorm
• Provide basic on-the-day support for virtual training sessions
• Book venues, meeting rooms, AV and catering for in-person training
• Coordinate logistics and delegate communications
• Prepare and issue certificates, including Credly digital accreditations
• Maintain and update training materials, templates and checklists
• Work with Marketing to ensure website course listings remain accurate
• Collate and summarise course feedback and evaluation results
• Support outreach activity to drive course attendance
• Track responses, follow-ups and outcomes accurately
• Maintain clean and compliant contact lists
• Support reporting on conversion from outreach to booking

Training Content Maintenance (20%)

• Ownership of PowerPoint course materials ensuring alignment with brand guidelines standards
• Support in multimedia integration - text, audio, images, animations, and video.

Financial Administration (20%)

• Ownership of Training service POs, working with Sales Teams and Finance team to manage accurate and timely invoicing for training services.

What We re Looking For

Essential Skills & Experience

• Strong organisational skills and exceptional attention to detail
• Confident written communicator with professional email etiquette
• Comfortable working to activity targets and managing structured tasks
• Proficient in Microsoft Office (Outlook, Excel, Teams)
• Awareness of data protection and handling personal data responsibly

Desirable

• Financial administration experience
• Experience supporting training, events, webinars or customer service
• Familiarity with webinar platforms such as Livestorm
• Experience using CRM systems or tracking tools (SalesForce)
• Working knowledge of SAP
• Basic understanding of GDPR in relation to training administration

What Success Looks Like

• Accurate and timely course set-up
• Joining instructions and materials issued on time
• Prospecting activity completed and tracked weekly
• Strong conversion from outreach to booking
• Timely issuing of certificates and digital accreditations
• Positive delegate feedback on communication and course experience

Why Join DEKRA

DEKRA is a global leader in safety, inspection and certification services. At DEKRA, safety isn t just a policy it s a core value.

You ll be joining a team that lives by:

• Responsibility for Safety
• Customer Orientation
• Integrity
• Entrepreneurship
• Team Spirit

We encourage collaboration, proactive thinking and continuous improvement and we recognise and celebrate success.

Development

Development opportunities within DEKRA will depend on business needs and individual performance, with scope to progress within training, operations or wider business functions.

Ready to Apply

If you re an organised, proactive professional who thrives in a structured, detail-focused role and wants to support high-quality technical training delivery we d love to hear from you!

No agencies please.