Business Analyst

Business Analyst (CEX Unity Programme)

Reference: (phone number removed)

Umbrella Rate: £34.91/hr (inside IR35)

Step into an exciting opportunity to make a real impact as a Business Analyst (CEX Unity Programme). This role offers the chance to be part of a transformative project, driving forward innovative solutions and shaping the future of customer experience. You ll work in a dynamic environment, collaborating with diverse teams and stakeholders to deliver meaningful change. With a competitive umbrella rate of £34.91/hr (inside IR35) and the chance to work on-site at Gaydon, this position promises professional growth and the satisfaction of contributing to a truly impactful programme.

What You Will Do:

• Lead end-to-end process mapping across customer experience (CEX) functions and adjacent teams, ensuring clarity and efficiency.
• Collaborate with project leads to build a comprehensive process inventory and document current and future state processes using AIRS, the company s business process management tool.
• Engage with stakeholders across regions, brands, and functions to gather insights, validate process designs, and identify opportunities for improvement.
• Define responsibilities and accountabilities for tasks, activities, sign-offs, and decisions within each process, ensuring seamless hand-offs between teams.
• Support the development of governance artefacts, such as RACI documents, operating model frameworks, and change impact assessments.
• Contribute to the detailed organisation design and transition planning for the CEX Unity Programme, working closely with programme managers, project managers, and change specialists.

What You Will Bring:

• Proven experience leading end-to-end process mapping across multiple teams or functions, using tools such as Visio, Lucidchart, or BPM platforms.
• Expertise in designing both current-state and future-state processes, particularly within organisation design or transformation programmes.
• Strong stakeholder engagement skills, with the ability to facilitate workshops with stakeholders across multiple regions, brands or functions to validate process designs.
• Experience in creating RACI or similar governance artefacts, mapping cross-team handoffs to clarify responsibilities and decision points.
• A delivery-focused mindset with a collaborative and proactive approach, comfortable managing multiple priorities in evolving environments.

In this role, you ll play a key part in the company s mission to unify its customer experience teams into a streamlined operating model. By driving process improvements, clarifying responsibilities, and enhancing collaboration, you ll help ensure the company continues to deliver exceptional results. Your contributions will support the organisation s long-term goals and values, fostering innovation and efficiency.

Location:

This role is based on-site at Gaydon, a hub of innovation and collaboration within the automotive sector.

Interested?

Don t miss out on this fantastic opportunity to make a difference. Apply now to join the CEX Unity Programme as a Business Analyst and take the next step in your career!

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.
In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.