Field Ops Manager - Facilities - london based & Visits to sites

We are looking for an experienced Field Operations Manager to lead and oversee the day-to-day performance of multiple car park locations, ensuring operational excellence, compliance, and outstanding customer service.

This is a hands-on leadership role suited to someone with strong operational knowledge of the parking or facilities management sector, combined with a solid understanding of the software and technology systems that support modern parking operations.

Key Responsibilities

• Manage and support a team of field-based supervisors, wardens, and site staff across multiple locations

• Oversee smooth, safe, and efficient day-to-day operations

• Drive performance, service standards, and KPI delivery

• Ensure full compliance with health & safety and regulatory requirements

• Monitor revenue, reporting, and operational budgets

• Conduct regular site audits and inspections

• Handle escalations, incidents, and customer complaints

• Lead recruitment, training, and development of field teams

• Work closely with technology providers and internal teams to optimise system performance

• Identify and implement process and system improvements to enhance efficiency

Systems & Technology

• Strong working knowledge of parking management software and back-office platforms

• Experience with ANPR systems, enforcement technology, pay & display / pay-on-foot systems, and cashless parking solutions

• Confident using reporting dashboards and data to drive operational decisions

• Comfortable troubleshooting basic system or hardware issues in the field

• Experience implementing or upgrading operational software is highly desirable

About You

• Proven experience in field operations, multi-site, or facilities/parking operations management

• Strong understanding of the car parking industry

• Tech-savvy with good systems knowledge and data literacy

• Experience leading remote or dispersed teams

• Commercially aware with strong problem-solving skills

• Excellent communication and stakeholder management skills

• Highly organised and able to manage multiple priorities

• Full UK driving licence required