Customer Experience Support

This automotive company with offices in Leeds is looking to appoint an experienced Customer Service Advisor to join their busy customer service team. The successful candidate will have a strong customer service background and be passionate about delivering exceptional customer care to their customers. Working in this hybrid-based role, the customer service advisor will support with a range of tasks from new account set ups to renewals alongside updating and maintaining accurate records. Key duties will include;

• Manage a high volume of inbound calls and email enquiries, providing exceptional customer service
• Act as the first point of contact, resolving enquiries efficiently and professionally
• Complete administrative tasks accurately
• Work with the Accounts team to manage customers' accounts
• Maintain accurate records and update systems promptly to meet agreed deadlines

Working 9-5.30 Monday-Friday this 12-month FTC Maternity cover is to start immediately; the successful applicant will have;

• 2-4 years customer service experience
• Excellent verbal and written communication skills
• Strong problem-solving skills
• High attention to detail and accuracy
• Well-organised with the ability to prioritise workloads effectively
• Positive, enthusiastic approach
• Proficient in Microsoft Office, particularly Excel, with the ability to analyse data and identify trends.
• Strong interpersonal and influencing skills

This is a great opportunity to join a vibrant and engaging organisation, this 12-month FTC is to start immediately, if you hold outstanding customer service skills and can commit to this contract please submit your CV for review. Please note if you do not hear from us within 7 days, your application has been unsuccessful.