Customer Service Coordinator

As a Customer Service Coordinator you will provide first class service to our customers and retail partners. We are looking for a strong team player who thrives on providing exceptional customer service. You will be able to multitask and be adept at working in a busy environment. A resilient individual, who enjoys building relationships and takes pride in completing tasks to a high standard.

Main Responsibilities:

• Handle inbound and outbound calls from customers to an exceptional standard.
• Address queries related to the finance application process.
• Assist customers with the completion and submission of finance applications.
• Maintain accurate records of interactions, applications, and transactions.
• Ensure all documentation is complete and adheres to legislative requirements.
• Resolve Customer or Retailer complaints and issues promptly and effectively.
• Coordinate with other departments to ensure customer satisfaction.
• Develop and maintain positive relationships with retailers and customers.
• Provide support to dealerships in managing finance applications and customer queries.