Workplace Experience Supervisor

Company Profile

CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries.

Job Title: Workplace Experience Supervisor

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Fabric Technician to join the team located in Port Talbot.

Role Summary:

As a CBRE Workplace Experience Supervisor, you will oversee administrative from the Reception team to a department or office. This includes greeting visitors, answering calls, setting up meeting rooms, and other duties.

• Manage the reception teams to ensure smooth running of operations.
• Occasionally cover reception, receiving and directing incoming calls to appropriate personnel and voicemail.
• Greet clients, applicants, and visitors upon arrival. Issue visitor passes and parking validations and follow security protocols.
• Schedule and prepare meeting and conference rooms. This includes room setup, placing catering orders, and securing technological equipment. Request building and housekeeping services as needed.
• Perform general clerical duties including distributing office faxes and packages and ordering office supplies.
• Track incoming and outgoing packages, mail, and freight. Arrange messenger service as needed. Arrange hospitality services for guests such as transportation, tickets, reservations, etc.
• Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.
• Impact through clearly defined duties, methods, and tasks are described in detail.
• Deliver own output by following defined procedures and processes under close supervision and guidance.
• Manage reception stock and ensure system is in place to ensure optimum levels
• Any other task suitable and agreeable within scope

Site Specific - Reception

• Promptly and efficiently deal with telephone calls in a welcoming positive manner
• Take and pass on accurate messages as required using multiple technology's (Email, Skype)
• Courteously greet and interact with visitors to the premises in line with host
• Deal with any other reception duties as required
• Manage room and hospitality bookings
• Hospitality
• Setting up meeting rooms
• Arranging hospitality
• Organising catering
• Diary management and planning
• Customer service
• Deal with any enquiries in a prompt and efficient manner
• Anticipate needs and offer assistance wherever possible
• To immediately raise any health and safety concerns to your manager or team leader

Communication Skills:

Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees.

Experience Required:

• Experience running a Reception desk or Customer Service professionals.
• A minimum of 3 years related experience (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service roles) is preferred.