CBRE Local UK

Company Profile Why Join Us? This is more than a maintenance role-it's an opportunity to be the guardian of our client's brand and the first impression for every visitor. You'll play a visible, valued part in creating exceptional spaces that reflect world-class standards. Job Title: Branch Enhancement Engineer CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Branch Enhancement Engineer to join the team located in John Lewis & Waitrose Partnership locations nationwide. Role Overview Join CBRE as a key ambassador for our client's brand and site excellence. In this enhanced role, you will ensure that every aspect of the client's environment reflects the highest standards of presentation, safety, and operational excellence-delivering a workplace that embodies the client's brand values and supports exceptional experiences for all visitors and staff. Key Responsibilities: Act as a site standards champion, proactively maintaining and enhancing all visible and functional aspects of the client's premises to meet and exceed brand expectations. Conduct regular site walks and audits to ensure all areas align with brand guidelines and show site standards, addressing any issues promptly. Collaborate closely with client representatives to understand and deliver on their vision for site presentation and operational excellence. Lead on fabric and finish repairs (walls, floors, ceilings, fixtures), ensuring all work is completed to showcase quality. Ensuring all customer facing areas are immaculate and ready to impress. Take ownership of minor projects and upgrades that enhance the client's environment and brand image. Uphold rigorous Health & Safety standards, acting as a role model for safe and professional conduct. Use digital tools to track, report, and communicate progress, ensuring transparency and accountability. Role Summary: Ensure maintenance tasks are completed within agreed timescales Liaise with Clients representatives with respect to maintenance & repair tasks Undertake site surveys & adhere to Method Statements & Risk Assessments for planned works Repairs floor and wall coverings Responsible for ceiling tile repairs and replacements Responsible for other building and installation works as required Accountable for all elements of show site standards and brand excellence Utilise PDA to complete works, key communications & updates Undertake minor projects works Ensure all works are carried out safely and in accordance with Health and Safety at Work Regulations In addition to the above duties you will be expected to undertake all reasonable tasks as directed by your line manager, including (not exhaustive), jet washing, decoration, pot hole repairs etc. Experience & Skills: Proven experience in fabric maintenance, carpentry, or similar roles within high-profile or customer-facing environments. Strong understanding of brand standards, site presentation, and the importance of first impressions. Excellent communication and client relationship skills. Proactive approach to compliance and health and safety standards Ability to work flexibly, including outside standard hours for events or urgent needs. Technologically literate and experience with digital reporting tools.

Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Multi Skilled Engineer CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Multi Skilled Engineer to join the team. The successful candidate will perform Electrical Maintenance to both Plant, Equipment and Building Services. Role Summary: Identify and manage the risks to the client through the equipment on site, including updating drawings, identifying critical spares, improving performance of machinery, improving and implementing the preventative maintenance program Using new equipment and technologies to maintain a working production environment liaising with the client on any requests for certain machinery PPM's Fault finding on all types of Machinery Support others in the department in relation to Health and Safety Write and follow Risk Assessments and be available to question any issues which arise from them safely and accurately Completion of the required documentation as specified with the requirements of all rules and legislation Work on Three Phase Systems with Voltages up to 440V Working on Motors, Gearboxes, Valves encompassing Hydraulic, Pneumatic and Electrical Systems Use Mobile Devices to accurately project and complete any works from the CAFM Maintenance System Use of emailing / calendars to plan your daily work requirements so that all tasks are completed effortlessly and efficiently. Liaise with onsite Site Services to manage any Building Services related issues, responding confidently and accurately as required To be the responsible person when required for the department and deputise the Shift Leader during annual leave or sickness To work overtime as and when the business requires, this may include nights and weekends to which notice may not always be given Perform adhoc duties as and when required Experience Required: A Recognised or Time Served Apprenticeship Strong proven experience in manufacturing maintenance Electrical Competences / Qualifications to a minimum or equivalent to City and Guilds 236 Pt 1-2 Electrical qualifications to 17th Edition Mechanical Competences / Qualifications to an acceptable standard to City and Guild's Mechanical Good multi skilled ability Experience working on 3 phase motors, drives and inverters Hydraulic / Pneumatic Experience Ability to fault find PLC Diagnostics / Repair Competencies NVQ Qualifications to Level 2, Electrical or Mechanical Ability to supervise contractors Able to write Risk and Method Statements Able to understand and write Permits Desirable Working at Height Qualification IPAF AP Qualifications

Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. CBRE GWS - Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. Role Summary: Collaborating within the Workplace team, the Experience Host is to embody and deliver our 5-star experience with energy, passion and presence to all staff & guests onsite. This important position sets the tone of the flow of the reception experience by creating the first human touchpoint impression with consistent, joyous and courteous moments, being responsible to support and coordinate activities related to delivery of workplace experience services for clients, where offered, including administrative support. Services may be directly performed by the company, or third-party service providers in collaboration with this position. Key Responsibilities: Provide an exceptional guest experience to all colleagues and guests. A purposeful personalisation when serving guests is where the magic happens. Have total ownership of the reception foyer and the surroundings areas to ensure the best first impression and work experience. Assists the Workplace Experience Team and CBRE community with general administrative support including all mail services, event management, desk booking, locker management etc. Requests building and/or equipment services as needed. Assists with the CBRE community on-boarding process, including new employee orientation, training, equipment and software ordering - workflow assistance and welcoming procedures and first day orientation management. Provides administrative support including meeting coordination, events, office and workplace experience equipment care, and supply management. Responds to community requests and complaints regarding Workplace Experience services. Maintains relationships with vendors that provide services and goods to the office. Ensures all vendors used have current proof of insurance and contractual documentation in place, per requirements. Ensure safety standards are met by those delivery workplace experience services; whether CBRE employees or third-party service providers. Manages facilities and office requests, follow up on all request upon completion and escalate recurring issues. Manage office and community stock and ensure system is in place to ensure optimum levels. Experience Required: Communication Skills - Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees. Financial Knowledge - Requires basic knowledge of financial terms and principles. Strategic and Interpersonal Skills - Ability to solve problems and deal with a variety of options in complex situations. IT Skills - Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, SharePoint, Outlook etc. Comfortable with and embracing of new technologies and digital tools, such as Apps, databases, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications. Results oriented - ability to achieve business goals, with a concern for working well, surpassing standards of excellence and passion for challenges. Customer focussed - develop strong customer relationships by listening to and satisfying customer needs. Qualifications / Experience / Professional Memberships: Degree or qualifications at further education level preferable A minimum of 1 - 2 years related experience (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service roles) is preferred. Experience in facilities management and/or dealing with suppliers/contractors beneficial.

Company Profile CBRE's Global Workplace Solutions delivers end-to-end facilities management, engineering services, project management, and workplace support. Our teams combine technical expertise with a commitment to service excellence, innovation, and compliance. Through our engineering talent, digital tools, and focus on ESG and sustainability, CBRE helps clients reduce risk, drive performance, and enhance the workplace experience for their people. Job Title: Workplace Coordinator CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Workplace Coordinator to join the team located in Central London . Role Summary: Ownership of office floors and the surrounding areas to ensure the best workplace experience is met each day Greets employees and announces clients, applicants, and visitors. Conducts guest registration through badging software. Arranges escorts as needed. Issues visitor passes and validates parking Maintains neat appearance reception area, conference rooms caf and other common areas. Requests building and housekeeping services as needed. Periodically inspects common area equipment to ensure good operating condition. Arranges equipment service as needed. Assists the Workplace Experience Team and CBRE community with general administrative support including all mail services, event management, desk booking, bike locker management, etc. Requests building and/or equipment services as needed. Assists with the CBRE community on-boarding process, including new employee orientation, training, equipment and software ordering - workflow assistance and welcoming procedures and first day orientation management. Collaborate with IT, Maintenance, Cleaning, Helpdesk teams to ensure that issues are proactively reported and addressed in line with procedures. Full JD can be provided upon application. Experience Required: A minimum of 1 - 2 years related experience (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service roles) is preferred. Advanced communication skills with the ability to effectively present information to an internal department and/or large groups of employees. Experience in facilities management and/or dealing with suppliers/contractors beneficial. Ability to solve problems and deal with a variety of options in complex situations.

CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 100,000 employees and operate in 48 countries. Job Title: Head of Projects CBRE Global Workplace Solutions, leading global provider of integrated facilities and corporate real estate management, are recruiting a Head of Projects to join the team located in London. Purpose Of The Job Own and deliver the business unit project plan, developing and leading their teams in the safe delivery of projects ensuring sufficient training and development of talent. Have overall responsibility for generating a sales pipeline to deliver revenue to the BU and projects are secured and delivered on time and within the financial requirements and margins as specified by the business. Building external relationships with clients and supply partners to deliver major projects Ensure that all projects adhere and are managed to commercial agreements / contracts compliant with statutory regulations, are QHSE compliant and meet technical industry standards. Key Responsibilities Ensure the safe delivery of projects through the management of risk and competence. Recruit and retain talent for the present delivery and future growth of projects. Provide leadership in identifying and specifying project opportunities. Deliver contractual commitments on secured projects. Ensure projects are delivered on all maintenance contracts. Complete projects in line with local playbooks on time, on budget and to the satisfaction of all parties. Identify, reduce and manage all risks (technical, statutory, health and safety, commercial or otherwise) associated with each and every project. Maximise profit through cost reductions and better buying of subcontractor services. Plan and develop long term opportunities by creating a pipeline of opportunities. Liaise with colleagues managers to determine and identify project opportunities. Create case studies to promote business and host key decision makers on show site tours. Develop and manage all bids, tenders and proposals. Responsible for generating and securing new sales to exceed the annual financial plan. Seek out opportunities to generate projects through innovation and different technologies. Lead the sales process through solutions development, participation in presentations and consultation meetings. Identify and win project through effective relationships. Deliver supportive business communication through advice, review, leadership and direct contribution to management team meetings, briefings, consultation forums, correspondence, publicity, monthly and ad-hoc reporting and other applications as appropriate. Promote and maintain the core values of CBRE. Support development of team members Contribute to Business unit strategy development Delivery wider strategy and new process delivery across projects business ensuring compliance with projects business governance. Manage Business unit forecast Manage people issues and underperformance Negotiate contractual obligations and disputes upstream and downstream Chair monthly and ad hoc project review meetings covering all aspects of Health & Safety / CDM Legislation and requirements. Accountabilities Accountability to the Business Unit Leader (directly) and Divisional Project Director (indirectly) Generation of project opportunities by building strong effective working relationships with our customers and site teams. Full P & L responsibility for Business Unit Accountable as line manager for others. Compliance with CBRE management policies and procedures. Ensure compliance with CBRE health and safety policy and process whilst ensuring that they are effectively implemented across both CBRE and its subcontractor's activities. These are to be regularly audited and reviewed. Person Specification Education Recognised technical qualification in Construction, Mechanical or Electrical or similar (desirable) Degree level qualification in Project Management (desirable) Training Degree level qualification within project management, construction management or equivalent (desirable) Business standard of written and verbal literacy and numeracy APM certified (desirable) Prince 2 certified (desirable) CDM regulations SMSTS certified Nebosh certified CSCS card holder IOSH (desirable) Experience Proven track record safely delivering exceptional projects in either an M&E, FM, construction, or critical environments. Experience of developing new project opportunities Proven experience of running a P&L Demonstrable evidence of having managed a team Experience of creating, presenting and managing on bids, tenders and proposals.

Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. CBRE GWS - Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. Job Title: Workplace Services Ambassador The Workplace Services Ambassador is responsible for delivering a 5-star workplace experience to employees, visitors and guests, ensuring all workplace environments are welcoming, efficient and professionally managed. Role Summary: Collaborating within the Workplace team, the Workplace Services Ambassador embodies and delivers an exceptional workplace experience with energy, passion and presence to all staff and guests onsite. This important customer-facing role creates positive human interactions throughout the workplace and supports the delivery of workplace experience services, administrative support and operational excellence. Services may be delivered directly by CBRE or through third-party service providers working in partnership with this role. Provide an exceptional guest experience to all colleagues and guests Deliver personalised and memorable customer interactions Take ownership of all workplace spaces including meeting rooms, event spaces, collaboration areas and workspaces to ensure an exceptional workplace experience through the PHD model Support the Workplace Experience Team and wider CBRE community with administrative tasks including mail services, event management, desk booking and locker management Request building and equipment services as required Support onboarding activities including new employee orientation, workflow assistance, equipment and software ordering and first-day welcome processes Provide administrative support including meeting coordination, event management, workplace equipment management and stock control Respond to workplace requests, enquiries and complaints promptly and professionally Maintain relationships with suppliers and service providers and ensure contractual and compliance documentation remains in place Monitor and manage desk and partner office utilisation Support workplace moves across floors and buildings Assist with furniture moves and workplace layout changes Guide users in line with workplace strategy including shared and hot-desking initiatives Support workplace analytics activities through accurate data collection Ensure workplace safety standards are maintained by both CBRE employees and third-party service providers Manage facilities and office requests through to completion and escalate recurring issues where necessary Manage workplace stock levels and maintain effective inventory processes Handle enquiries in person, by telephone and by email Maintain workplace cleanliness standards across both client and internal areas and report issues where identified Take ownership of client and employee interactions and ensure appropriate follow-up Provide catering support and maximise sales opportunities through effective service delivery Gather customer feedback and share insights with management Support the Facilities team with activities such as scanning, archiving, desk occupancy checks and contractor management to promote a collaborative Unified FM approach Assist with project activities relevant to the business area Support the continued digitalisation of workplace services Experience Required: Strong communication skills with the ability to interpret instructions, correspondence and workplace procedures Ability to prepare routine reports and communicate effectively with clients, colleagues and management Ability to respond professionally to enquiries and complaints Ability to present information effectively to internal teams and employee groups Basic financial knowledge and understanding of financial principles Strong problem-solving skills and ability to manage complex situations Intermediate Microsoft Office skills including Word, Excel, PowerPoint, SharePoint and Outlook Comfortable using digital workplace tools, applications, databases, cloud technologies and workplace management systems Results-oriented with a passion for delivering exceptional service standards Strong customer focus with the ability to build and maintain effective working relationships Degree or further education qualification preferred Minimum 1-2 years' experience within Facilities, Front Desk, Concierge, Hospitality or Customer Service environments preferred Experience working within Facilities Management and/or managing suppliers and contractors beneficial First Aid and Fire Warden certification desirable, or willingness to undertake training DISCLAIMER This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

JOB DESCRIPTION Please note this a Fixed-Term Contract until December 2026. Company Profile CBRE Global Workplace Solutions (GWS) delivers integrated facilities and workplace solutions that enhance employee experience and support business performance. Job Title: Workspace Ambassador The Workspace Ambassador will embody and deliver an exceptional workplace experience with energy, passion and presence to all building users, creating a welcoming and professional environment across the client site. Role Summary: Reporting to the Senior Workspace Ambassador, this customer-facing role is responsible for owning designated floors and surrounding areas to ensure the best possible workplace experience. The successful candidate will work closely with colleagues, customers and suppliers, providing outstanding service while supporting facilities, workplace and technology initiatives. A flexible approach, strong communication skills and the ability to use initiative are essential within this fast-paced environment. Key Responsibilities Have total ownership of designated floors and surrounding areas to ensure the best workplace experience Collaborate with IT, maintenance, cleaning and other key departments to ensure timely reporting and closure of tickets and jobs Coordinate works with internal teams to minimise disruption and maximise customer satisfaction Develop and maintain excellent communication with key colleagues Manage meeting rooms daily, ensuring cleanliness, readiness and fully functioning AV equipment Provide support to meetings as requested to ensure smooth delivery Manage stationery stock within print areas Conduct daily preventative maintenance checks on photocopiers, meeting rooms, breakout areas, kitchenettes and focus spaces Act as an ambassador for workplace technology applications, supporting and encouraging user adoption Support the Facilities team in managing sub-contracted services, ensuring services are delivered to a high standard and in line with client requirements Report health and safety hazards and raise tickets through Facilities and IT helpdesk systems Undertake general manual handling duties where required Maintain building communications, noticeboards, floor maps, fire warden and first aid information to ensure information remains current and accurate Assist the Facilities team with minor move requests when required Provide moves and changes liaison support, including portering and planning assistance Provide cover and support to other floors when required Become familiar with front-of-house duties and provide cover as needed Complete ad hoc administrative duties Support clear desk initiatives and workplace hygiene standards Act as Fire Marshal and support safe building evacuation procedures Complete all mandatory eLearning modules on time Champion and advocate CBRE's core values Experience Required: Strong customer service and communication skills Ability to manage customer expectations effectively Innovative and proactive approach to problem solving Ability to prioritise tasks and manage multiple responsibilities Understanding of customer needs Ability to multitask in a fast-paced environment Knowledge of CBRE/GWS operations and workplace services Audio Visual (AV) knowledge Good PC skills Strong team player with a flexible and adaptable approach DISCLAIMER This job description is intended to outline the general duties and responsibilities of the role. It is not an exhaustive list and may be amended to meet business requirements.

Company Profile Please note, this a 12 month FTC for Maternity Cover. CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally, we employ over 70,000 employees and operate in 48 countries. CBRE GWS - Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management Job Title: Workplace Experience Host The Workplace Experience Host is responsible for delivering an exceptional workplace and guest experience, creating positive first impressions and ensuring excellent service delivery for employees, visitors and clients. Role Summary: Collaborating within the Workplace team, the Experience Host embodies and delivers a 5-star experience with energy, passion and presence to all staff and guests onsite. This important position sets the tone for the overall workplace experience by creating the first human touchpoint and making a consistent, positive and welcoming impression. The role supports and coordinates workplace experience services, whilst providing administrative assistance where required. Services may be delivered directly by CBRE or through third-party service providers working alongside this role. Provide an exceptional guest experience to all colleagues and guests Deliver purposeful and personalised service to enhance the customer journey Take ownership of the reception foyer and surrounding areas to ensure the best first impression and workplace experience Support the Workplace Experience Team and wider CBRE community with administrative tasks including mail services, event management, desk booking and locker management Request building and equipment services as required Support onboarding activities, including new employee orientation, workflow assistance, equipment and software ordering and first-day welcome processes Provide administrative support including meeting coordination, event support, office equipment management and supply control Respond to workplace service requests and complaints from the building community Maintain relationships with suppliers and service providers Ensure all suppliers maintain current insurance documentation and contractual compliance requirements Support workplace safety standards for both CBRE employees and third-party service providers Manage facilities and office service requests, following through to completion and escalating recurring issues where appropriate Manage workplace stock and ensure suitable processes are in place to maintain optimum inventory levels Experience Required: Strong communication skills with the ability to comprehend and interpret instructions, correspondence and workplace procedures Ability to ask clarifying questions, prepare routine reports and communicate effectively with clients, colleagues and management Ability to present information confidently to internal teams and larger employee groups Basic financial knowledge and understanding of financial terminology and principles Strong problem-solving skills and the ability to manage complex situations with multiple considerations Intermediate Microsoft Office skills including Word, Excel, PowerPoint, SharePoint and Outlook Comfortable using workplace technologies, digital applications, databases, cloud-based systems and work order management platforms Results-oriented with a passion for delivering high standards and achieving business objectives Strong customer focus with the ability to build and maintain effective working relationships Degree or further education qualification preferred Minimum 1-2 years' experience within Front Desk, Concierge, Hospitality, Room Management or Customer Service environments preferred Experience within Facilities Management and/or working with suppliers and contractors would be beneficial DISCLAIMER This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 100,000 employees and operate in 48 countries. Job Title: Facilities Operative / Post-Room Operative CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Facilities Operative / Post Room Operative to join the team located in Bristol The successful candidate will be responsible for providing the operational delivery of all Post Room services. Key Tasks Co-ordinate with FM Operations and Critical Service teams to deliver service level agreements Support/Monitor 3rd party supplier activities when required and report any corrective works arising Comply with HSE requirements as outlined within the SLA and as instructed by the company policy Report all accidents, occupational illnesses and emergencies in relevant books/documentation Ensure all contractors, under sphere of control, operate within appropriate SHE processes and client HSE standards Carry out Post Room activities including receipt, sorting and distributing incoming and outgoing post to and from mail collection points, keeping post tray names up to date, ensuring areas are tidy and that uncollected post is distributed Monitor and maintain stationery levels Deliver goods received to correct destination/person Assist with site waste and recycling arrangements Cover reception services when required Co-ordinate with Security and report any faults on access entry system where necessary Take ownership and understand customer requirements and be able to demonstrate the ability to close out concerns and ensure customer is kept appraised at all times Act as deputy in the absence of other team members Develop and maintain excellent client relationships, ensuring that they receive the highest standards of service delivery in relation to their operational needs Always developing relationship with the client and their teams to ensure full understanding of the clients needs Ensuring business policies and processes are effectively communicated and implemented within the contract Ensure the provision of healthy and safe working conditions and that both clients and Company health and safety policy and process is effectively implemented across both CBRE and sub-contractor's activities. Ensure appropriate control systems to ensure statutory, policy and contractual commitments are met. Promoting and maintaining the core Values of CBRE In addition to the tasks mentioned above, other activities and responsibilities may be individually defined Person Specification Strong PC skills, MS Office Self-motivated and resourceful Ability to work as part of a team, as well as independent Good administrative skills Well organised and good prioritisation and planning skills Key focus for this role is to ensure that all FM services are delivered in a confident and efficient manner Minimum of 2 years' experience in a similar role Service orientated attitude combined with innovative thinking Knowledge and awareness of the facilities management industry Practical experience in working with supply partners to deliver a seamless, integrated service Customer services experience and the ability to communicate at all levels

Job Title: Workplace Services Receptionist/Coordinator Job Objectives and Responsibilities This role forms part of the Workplace Services support model to enhance and improve the overall customer experience, drive consistency and quality of day-to-day services, and ensure that each individual business unit and floor is operationally ready. The Workplace Coordinator will support the Regional Workplace Services Manager, working collaboratively to engage with occupants of the demised areas, build positive relationships, ensure effective interactions, and provide timely resolution for all issues raised. This is a multi-functional role and may include support in areas such as front of house activities, hospitality, reception assistance, mail, couriers, printing, binding, on-site filing, archive services, logistics, compliance and other operational activities. The role may also include basic maintenance tasks, such as the completion of non-technical planned preventative maintenance (PPM) activities. Main Duties This role profile is a guide to the work you will initially be required to undertake. It may be amended from time to time to reflect changing business requirements, and you may be required to undertake other duties as requested by your manager. It does not form part of your contract of employment. Core responsibilities include, but are not limited to: Continuously monitor the condition of the demised areas and proactively address identified issues. Continuously monitor the condition of common areas and proactively address identified issues. Report building fabric, environmental or mechanical/electrical issues directly to the Helpdesk. Liaise regularly with the Helpdesk to ensure prompt issue resolution and proactively manage customer expectations. Manage on-floor storage, including key control. Maintain and manage signage. Reset meeting rooms and multifunction rooms following use, ensuring stationery is replenished and whiteboards/glass boards are clean. Support the Paper initiative and storage reduction programmes by providing scanning and archiving services. Ensure photocopier areas remain stocked, tidy and operational. Manage document services including secure printing, consumables ordering, scanning, filing, courier and mail requests. Ensure stationery points remain fully stocked and unused items are recycled back into circulation. Maintain high standards of cleanliness across floor areas through regular liaison with the Housekeeping team. Ensure consumables, including IT peripherals, are available at all times. Monitor and manage waste streams, including confidential waste, liaising with service providers where necessary. Deliver an excellent customer experience by taking ownership of requests through to completion and keeping customers informed throughout. Assist with the collation of monthly management information. Support space utilisation reporting and space management checks. Maintain positive relationships with key customers and escalate issues where appropriate. Coordinate building services and facilities with service partners. Liaise with contractors and landlords' agents regarding repairs and maintenance. Support IT colleagues in the delivery of IT services where required. Assist with Health and Safety compliance, including maintaining risk assessments, method statements, insurance certificates and associated compliance documentation. Ensure effective stock control processes are maintained. Support compliance with ISO accreditations. Assist with Business Continuity planning, testing and maintenance of emergency contacts and key holder information. Provide general support to the management team as required. Adhere to contractual KPIs, SLAs and office Standard Operating Procedures (SOPs). Attend all required training. Person Specification The post holder's main task will be the delivery of all the tasks outlined above and have hands on involvement in most issues relating to operation of a commercial office environment. Additionally the following skills would be preferable: Flexibility is essential to suit the needs and working practices of the department and its internal clients. Place client service and team-working high on list of attributes and values. Capable of operating as a member of a team and work unsupervised. Ability to organise and prioritise workloads, together with the ability to handle deadlines and respond well under pressure. Sound decision-making capabilities. Takes pride in personal appearance and hygiene. Good administration and organisational skills. Helpful and willing "can do" attitude. Strong Communication skills - Proven ability to communicate effectively with a wide range of customers and service personnel at a variety of levels to achieve results including good written communication IT skills - PC literacy skills and ability to learn internal IT systems Customer Service, client focused - Strong customer services skills and customer service experience Problem solving - Ability to "think outside the box" when faced with issues Planning and Organising Results and Quality Focused Relationship building Self-Motivated - Proven to be self-motivated and work under pressure from conflicting deadlines Continuous Improvement - Proven willingness to learn new skill

CBRE Global Workplace Solutions, leading global provider of integrated facilities and corporate real estate management, are recruiting an Area General Manager to join the team located in Newcastle. Job Purpose Providing leadership, management, and development of an agreed portfolio of CBRE contracts, ensuring financial, and operational commitments are met and exceeded. Key Responsibilities Provide leadership, and ensuring the planned development of a defined portfolio of contracts to ensure that contractual commitments are met and exceeded. Ensure that opportunities for the strategic development of contracts are exploited, to deliver increased turnover and profitability, ensure additional services and projects are added, and contracts are re-won on re-tender. Ensuring business policies and processes are effectively communicated, and implemented within contracts. Ensure that contracts provide a healthy and safe working conditions and that both clients and Company health and safety policy and process is effectively implemented across both CBRE and subcontractors activities, and systems operate to ensure regular review. Ensure optimum staffing structures operate across contracts, balancing cost reduction with the delivery of service excellence. Ensure structures support peaks and troughs in workload, disaster recovery, and the sharing of expertise across the portfolio. Ensure contracts are staffed by fully competent teams, taking direct responsibility for the appointment of contract managers, ensuring post holders are fully competent, and that effective succession planning arrangements are in place. Working with other Operational managers to ensure the collaborative development of the business, effective teamworking, and support to colleagues. Development of financial plans for revenue and profit delivery, reduction of WIP, debt, cost reduction and contract growth, and ensure that these are met and exceeded. Ensure appropriate contract review, audit and control systems to ensure statutory, policy and contractual commitments are met. Ensuring a customer focus within all areas of operational activities, and that effective relationships are maintained with key client contacts. Promoting and maintaining the core Values of CBRE. Provision of leadership and guidance, advice, coaching and direct support, where required to deliver best practice selection, training, assessment and recognition/reward. Supporting effective business communication through advice, review, leadership and direct contribution to management and team meetings, briefings, consultation forums, correspondence, publicity, monthly and ad-hoc reporting and other publications, as appropriate. Supporting the sales process through solutions development, participation in presentations and consultation meetings, hosting visits, and support to mobilisation as required on new contracts. Ensure the provision of a learning environment, and appropriate training and development planning. Ensure basic training needs are delivered, employees are fully competent to undertake their roles, and are able to reach their full future potential. Accountabilities Accountability to the CBRE functional heads, as appropriate. Accountable day-to-day to the relevant client contacts. Line management responsibility for a small team, primarily comprising contract managers across a portfolio of contracts. Financial responsibility for the delivery of Plan commitments for the contract portfolio. Experience, Knowledge, Skills and Abilities: Proven track record within the facilities management industry. Managerial experience at Contract / Account Manager or above within technical and or hard services is essential. The development and review of teams, appraisal, and the application of effective people management practice. Excellent motivational and influencing skills, with high levels of personal integrity. Incumbents must be self-starters, confident and composed. Organised, able to prioritise and deliver within high pressure, business critical environments. Ability to balance strategic thinking with tactical delivery for client satisfaction. Excellent understanding of health & safety legislation. Ability to gain trust and support of top-level management and key client decision makers. Experienced client relationship manager. Excellent influencing and negotiation skills. Excellent interpersonal skills for effective management of people at all levels of the organisation. Strong financial skills. Ability to manage conflict and crisis situations effectively.

Company Profile CBRE is a leading provider of integrated facilities and corporate real estate management services. Our mission is to realise the potential of our clients, professionals and partners by building the real estate solutions of the future. We are seeking a proactive and service-focused MAC Coordinator to support the delivery of Moves and Changes, occupancy management, and workplace change activities across the UK estate. The role will help coordinate move requests from start to finish, maintain accurate occupancy data, support reporting, and work closely with FM, Workplace Services, Real Estate, stakeholders, end users, and external suppliers to ensure a smooth and professional workplace experience. The role will also provide general support for ad hoc CAD requests and contribute to small project work as needed, under guidance from a senior MAC team member. Role Summary: Key responsibilities include: Supporting the MAC Lead with moves, changes, occupancy management, and minor project activity. Helping deliver UK moves from initial request through to completion, aligned with internal processes and service expectations. Maintaining and updating the Manhattan Occupancy Management system . Acting as a point of contact and escalation route for CBRE across occupancy and MAC-related processes. Building strong relationships with stakeholders across Jefferies, CBRE teams, Workplace Services, Real Estate, and end users. Reporting on occupancy information, MAC activity, and minor project progress. Assisting with test fits across the client's Real Estate portfolio Managing offsite furniture storage with external suppliers and monitoring stock levels. Ensuring delivery against contract requirements, KPIs, SLAs, and reporting obligations. Experience Required: Experience working in a similar service-focused role within a fast-paced environment. Strong customer service skills and the ability to maintain high service standards with colleagues and stakeholders. AutoCAD experience. Experience managing/coordinating workplace moves, changes and occupancy processes. Ability to manage multiple tasks at once and deliver work to agreed outcomes and deadlines. Strong administrative and reporting capability, particularly around occupancy data, MAC activities, and project progress. High level of Microsoft computer literacy, including Excel, PowerPoint, Word. Ability to build and maintain positive relationships with internal teams, client stakeholders, end users, and external suppliers. Desirable Previous experience within Banking or Professional Services environments. Experience using or maintaining an occupancy management system/desk booking tool, specifically Manhattan One/Space Scheduler Knowledge of furniture systems, reconfiguration processes, and workplace furniture stock management. Experience working in or supporting a trading floor environment. Experience managing offsite storage and liaising with external suppliers. Aptitudes Highly service-minded with a strong focus on customer experience. Self-starter who can work independently and consistently deliver to required outcomes. Numerate, accurate, and detail-focused. Confident, proactive, and able to use initiative. Flexible and able to prioritise competing tasks and deadlines. Strong verbal and written communication skills. Positive attitude and professional approach to handling general support and ad hoc tasks. Able to collaborate effectively across multiple teams, including FM, Workplace Services, Real Estate, account leadership, and client stakeholders.

Helpdesk Lead We're looking for a proactive and customer-focused Helpdesk Lead to oversee a team of Helpdesk Advisors and ensure the delivery of an efficient, high-quality support service. The role is based on site in Birmingham. Key Responsibilities Lead, coach, and develop a team of Helpdesk Advisors. Ensure requests and work orders are processed accurately and within service levels. Monitor team performance, workload, and daily operational activity. Manage team rotas to ensure adequate service coverage. Build strong relationships with customers and stakeholders. Analyse performance data and drive continuous improvement initiatives. Support training, onboarding, and ongoing development of team members. Ensure compliance with company policies, procedures, and health & safety requirements. About You Previous experience leading a helpdesk, customer service, or service desk team. Strong people management and coaching skills. Excellent communication and organisational abilities. Customer-focused with a proactive, problem-solving mindset. Comfortable managing KPIs and working in a fast-paced environment. Proficient in Microsoft Office, particularly Excel and Word. Experience with CAFM or service management systems is desirable. What We Offer Competitive salary and benefits package. Career development and training opportunities. Supportive and collaborative working environment. Opportunity to make a real impact within a high-performing team.

Job Title: Contract Support CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Contract Support to join our team. The main feature of this role will be to provide exceptional customer service and business support in order to contribute to the continued growth and success of the Business Unit. Understanding, anticipating and delivering to customer needs, achieving results within quality and time constraints. RESPONSIBILITIES Providing support to the client and answer calls and emails in a professional and timely manner Determine the nature, priority of faults based on information provided by the client Liaise closely with site teams and head office, ensuring accurate processing of quotations and purchase orders Managing the supply chain and drive them to attend within required SLA's Driving the engineering team to attend to all callouts within required SLA's To obtain a comprehensive understanding of the scope of the contract and ensure that all work is carried out in accordance to the contract scope and not outside of this Raise and assign work orders to relevant resources Actively identify and implement innovation across the contract to enhance performance and continue to meet client expectations Promote and maintain CBRE culture throughout teams Monitoring calls received from the customer through to call completion and updating records Allocation of internal engineers to call outs and maintenance visits, driving the engineering team to attend to all callouts within required SLA's. Ensure QHSE documentation is maintained and readily available using company systems Manage system as a key user on site including PPM records, reactives and reporting Promote and maintain company culture throughout the team Maintain people records such as new starters, leavers, general staff changes, contact details, etc Effective communication with all levels of internal teams and external customers Familiar with daily operations and the specific scope of the contract Undertake any other duties as requested by the Contract Manager, Lead Contract Support, or Finance & Contract Support Manager PERSON SPECIFICATION Good basic education to GCSE (or equivalent standard), which will include an English and Maths qualification. Education to A-Level/HNC standard would be beneficial Training Very proficient in the use of Outlook, Word, Excel, Access and PowerPoint. Excel skills to include basic functions, v-lookups, etc. Experience of using Dynamics, Concept, Maximo. Experience Experience of a similar customer facing role in a medium-sized business. Well-developed communication skills enabling the individual to work with Senior Managers, clients, suppliers, and staff of all levels and abilities. Aptitudes Excellent command of the English language demonstrated through good verbal and written communication. Must be detail conscious, accurate and methodical in approach. Strong organizational and communication skills Able to work systematically and use own initiative. Able to work on more than one task at any given time. Must demonstrate strong interpersonal skills and be able to work as part of a team as well as independently. Character Must demonstrate a strong sense of customer focus, and promote a sense of team spirit and good morale within the office. Reliable, able to complete work within required time frame and manage own deadline requirements. Calm manner able to work under pressure and against rapidly changing demands and priorities. Able to work as part of a multi-disciplinary team, providing support to other areas of the business on occasions, as required.

The role is the key point of support for all EMEA Compensation, Benefits and Pension activities being managed across multiple lines of business. The role will support the EMEA Total Reward Business Partners and the Total Reward directors with cyclical tasks and projects in all Total Reward disciplines. Key responsibilities This role provide support across various lines of business and associated support functions on all compensation, benefit and pension matters, ensuring best practice in their application. In addition, this opportunity will support and sometime manage existing projects across all areas to ensure they are compliant and align with business strategy, the company's total rewards philosophy and market practice. Key Responsibilities Provide guidance on Total Reward matters to the Business, People Teams within various lines of business and associated support function Support People and Total Reward Business Partners with the launch of WTW as global benefit broker Support the annual benefit renewals, compiling employee populations for renewal data and supporting the creation of business cases which require Executive sign-off. Support the Global Annual Compensation Cycle process, partnering with the Total Reward Business Partners and local People teams. Support with the annual WTW Compensation, Benefit and Policy survey submissions. Use this data to benchmark the market positioning of the Total Reward and policy offering and make recommendations for changes. Building stakeholder relationships, and tailoring TR support to stakeholder needs. Use knowledge and experience to provide solutions to existing and new problems Support with Reward and Recognition for business lines including reporting, materials and training of People teams and managers Position Requirements Requires expertise in own job discipline or field, together with exposure to project management and client relationship skills Ability to works independently Can act as an advisory to the business Uses expertise to ensure effective delivery Skills, Experience and Attributes Required Excellent understanding of business and its drivers. Knowledge of Compensation, Benefits and Pensions and how they support People and Talent management strategies, practices and initiatives. Up to date knowledge of EMEA legislation, market and employment trends in the external environment. Be able to produce, analyse, interpret and make initial recommendations from management information data Effective interpersonal and communication skills and be an excellent relationship builder Ability to take challenges Strong networking skills

Job Role: Fire Safety Apprenticeship Reporting to: CBRE Fire Safety Consultant Location: Manchester (Approx 1 Hour Radius) Global Workplace Solutions (GWS) is a division of CBRE which supports occupier clients of all sizes, through facilities management, project management, advisory and transaction services, realising potential in every dimension. Our vision is to create the real estate solutions of tomorrow, so businesses and people thrive. The Role: To undertake a fire safety apprenticeship leading to a nationally recognised qualification and accreditation through a structured training program of academic study and site related work-based learning to gain the required skills and knowledge to support the requirements of CBRE Global Workplace Solutions QHSE Team. The qualification is Level 3 Certificate in Fire Safety which is suitable for persons who will assess fire safety in simple buildings, such as small shops, offices and industrial units with a simple layout and easy means of escape. Job Responsibilities: To complete a minimum of 18 months programme of training to be conducted within the CBRE QHSE team at client locations and working remotely from home, supplemented with academic study Attending all apprenticeship studies throughout the programme via Online virtual classroom tutor lead sessions covering various subjects of Fire Safety, along with self-study days The apprenticeship programme may consist of 6 modules including the below: 1) Introduction to role of fire safety advisor 2) Principles of fire safety 3) Auditing simple buildings 4) Planning and gathering evidence 5) Workplace audit 6) Personal professional development Qualifications: The role requires the following: 5 GCSEs A-C including Maths and English or equivalent (reformed GCSEs grade 4 or above) Person Specification: A basic understanding of fire safety principles, emergency response procedures and evacuation protocols is mandatory Willingness to Learn- An eagerness to learn and continuously update knowledge on new industry teachings and evolving scenarios is highly valued Ability to create and manage professional documents in Microsoft Word and effectively organise and analyse data using Microsoft Excel Full UK driving licence and access to own vehicle is desirable Candidates must have 3 years residency in the UK/EU. We are seeking candidates who are aligned to our RISE values and ways of working: Attention to Detail: Whether inspecting equipment, documenting procedures, or assessing risks, precision and thoroughness are crucial to prevent oversights that could lead to hazards. Strong Work Ethic: Apprenticeships require dedication, hard work, and a willingness to put in the effort to learn and master new skills, often in demanding environments. Initiative and Proactiveness: Taking the initiative to learn, ask questions, and contribute, rather than waiting to be told what to do, shows a strong desire to succeed and grow in the role. Effective Communication: Being able to clearly convey information, whether it's explaining safety procedures to others, reporting observations, or collaborating with team members, is paramount. This includes active listening. As part of the CBRE Team you must be able to demonstrate and uphold our RISE Values and ways of working. Respect - We act with consideration for others' ideas and share information openly to inspire trust and encourage collaboration. Integrity - Honesty and fairness are essential to the way we treat people and the way we do business. We do what we say we will do. Service - We go the extra mile to provide services that meet or exceed our client's expectations. We will offer only the highest quality solutions. We expect to be our client's best service provider in everything that we do. Excellence - We focus relentlessly on creating winning outcomes for our clients and employees. We look for innovation and continuous improvement in quality, service, productivity, and efficiency in all aspects of our business. Equal Opportunities We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.

Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 100,000 employees and operate in 48 countries. Job Title: Facilities Manager CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Facilities Manager to join the team located in Newcastle . The purpose of the Facilities Manager role is to have management and overall responsibility for a group of properties in line with all Health and Safety, environmental, company procedures related general legislation and client/tenant requirements. This includes ensuring the adherence to the budgetary costs and customer service standards. Key Responsibilities Monitor FM works onsite and liaise with service providers/sub-contractors. Ensure the fabric of the building both externally and internally is maintained and serviced to a high standard in accordance with the management contract and agreed budgets. Be responsible for all the health and safety compliance onsite. Oversee third party contracts to ensure the correct standard of service is provided in accordance with the agreed contract. Preparation, control and monitoring of the service agreement in accordance with the client's budgetary agreement Regular monitoring of the key performance indicators and taking remedial action as applicable to ensure the required standards are maintained. To compile and maintain all required management information/records relating to company, health and safety and other related records. To further develop and maintain excellent tenant relationships, ensuring that they receive the highest standards of service in relation to their operational needs. Proactively manage risk and deal with insurance issues on site Liaise with the building manager and the procurement department to ensure compilation of external contracts. Full JD can be provided upon application. Person Specification/Requirements Educated to degree level or equivalent. Previous facilities management experience. This includes Line Management responsibility for Company personnel and contractors and management service agreements as applicable. Excellent customer service, interpersonal and communication skills High degree and knowledge reference of Health and Safety legislation, environmental protection requirements and ideally IOSH or NEBOSH qualified

Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 100,000 employees and operate in 48 countries. Job Title: Contract support CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Contract Support to join our team on a contract in Reading. The main feature of this role will be to provide exceptional customer service and business support in order to contribute to the continued growth and success of the Business Unit. Understanding, anticipating and delivering to customer needs, achieving results within quality and time constraints. RESPONSIBILITIES Providing support to the client and answer calls and emails in a professional and timely manner Determine the nature, priority of faults based on information provided by the client Liaise closely with site teams and head office, ensuring accurate processing of quotations and purchase orders Managing the supply chain and drive them to attend within required SLA's Driving the engineering team to attend to all callouts within required SLA's To obtain a comprehensive understanding of the scope of the contract and ensure that all work is carried out in accordance to the contract scope and not outside of this Raise and assign work orders to relevant resources Actively identify and implement innovation across the contract to enhance performance and continue to meet client expectations Promote and maintain CBRE culture throughout teams Monitoring calls received from the customer through to call completion and updating records Allocation of internal engineers to call outs and maintenance visits, driving the engineering team to attend to all callouts within required SLA's. Ensure QHSE documentation is maintained and readily available using company systems Manage system as a key user on site including PPM records, reactives and reporting Maintain people records such as new starters, leavers, general staff changes, contact details, etc Effective communication with all levels of internal teams and external customers Familiar with daily operations and the specific scope of the contract Undertake any other duties as requested by the Contract Manager, Lead Contract Support, or Finance & Contract Support Manager PERSON SPECIFICATION Education Good basic education to GCSE (or equivalent standard), which will include an English and Maths qualification. Education to A-Level/HNC standard would be beneficial Training Very proficient in the use of Outlook, Word, Excel, Access and PowerPoint. Excel skills to include basic functions, v-lookups, etc. Experience of using Dynamics, Concept, Maximo. Experience Experience of a similar customer facing role in a medium-sized business. Well-developed communication skills enabling the individual to work with Senior Managers, clients, suppliers, and staff of all levels and abilities. Aptitudes Excellent command of the English language demonstrated through good verbal and written communication. Must be detail conscious, accurate and methodical in approach. Strong organizational and communication skills Able to work systematically and use own initiative. Able to work on more than one task at any given time. Must demonstrate strong interpersonal skills and be able to work as part of a team as well as independently. Character Must demonstrate a strong sense of customer focus, and promote a sense of team spirit and good morale within the office. Reliable, able to complete work within required time frame and manage own deadline requirements. Calm manner able to work under pressure and against rapidly changing demands and priorities. Able to work as part of a multi-disciplinary team, providing support to other areas of the business on occasions, as required. Ignore Facilities administrator / CS Admin / Facilities maintenance coordinator

Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 100,000 employees and operate in 48 countries. Job Title: Facilities Manager CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Facilities Manager to join the team located in London . The purpose of the Facilities Manager role is to have management and overall responsibility for a group of properties in line with all Health and Safety, environmental, company procedures related general legislation and client/tenant requirements. This includes ensuring the adherence to the budgetary costs and customer service standards. Key Responsibilities Monitor FM works onsite and liaise with service providers/sub-contractors. Ensure the fabric of the building both externally and internally is maintained and serviced to a high standard in accordance with the management contract and agreed budgets. Be responsible for all the health and safety compliance onsite. Oversee third party contracts to ensure the correct standard of service is provided in accordance with the agreed contract. Preparation, control and monitoring of the service agreement in accordance with the client's budgetary agreement Regular monitoring of the key performance indicators and taking remedial action as applicable to ensure the required standards are maintained. To compile and maintain all required management information/records relating to company, health and safety and other related records. To further develop and maintain excellent tenant relationships, ensuring that they receive the highest standards of service in relation to their operational needs. Proactively manage risk and deal with insurance issues on site Liaise with the building manager and the procurement department to ensure compilation of external contracts. Full JD can be provided upon application. Person Specification/Requirements Educated to degree level or equivalent. Previous facilities management experience. This includes Line Management responsibility for Company personnel and contractors and management service agreements as applicable. Excellent customer service, interpersonal and communication skills High degree and knowledge reference of Health and Safety legislation, environmental protection requirements and ideally IOSH or NEBOSH qualified

Global Workplace Solutions is a division of CBRE providing integrated solutions across large multi-discipline property portfolios. We are an organisation that has people at the heart of its culture and our aim for this account is to deliver an exceptional service to BT. Our BT Workplace team provide a full range of building maintenance services to their 7,000 buildings in the UK, from commercial offices and telephone exchanges to call centres and retail shops. We encourage new ways of working, driving innovation, whilst always living to our RISE values. Respect, Integrity, Service, Excellence The role: Customer Service Advisor The first point of contact for the helpdesk, receiving and processing all customer and client calls ensuring they are dealt with effectively, and in a timely and professional manner. To provide a customer focused service, dealing with all client / customer requests, and dealing with complaints in an efficient and sensitive manner. Key responsibilities are as follows: Receive and process customer telephone / email requests to ensure the timely and effective completion of work, in accordance with the service level specification. Ensure that the relevant information is logged into the database to enable the accurate transfer of information for the allocation of work to the appropriate department for action. Provide the department with a task number, and detail to the caller the priority given to their call Provide an administrative support service to the team (including distribution of mail; typing; filing; and dealing with telephone calls) to maximise time and also ensure a good responsive to customer service. Regularly review logged calls on the database, to monitor completion times, and ensure feedback is given to the caller in relation to their request. Ensure completed and partially completed tasks are entered into the database, to maintain the current status of tasks outstanding Follow the logging procedures for the whole unit and be the focal point for all calls. Responsible for passing on instructions to staff, recording such action in response to calls, requests etc, to enable the contract to fulfil its performance targets. Accountable for the completion of standard or non-standard tasks within own area Acts as part of a team to delivers activities which support operational objectives Manages a variety of tasks and is able to plan accordingly within the short-term Makes decisions within parameters set by manager, using job/specialist experience Maybe subject to regular local supervision of progress against results and escalates issues when required Interacts with stakeholders around specific work efforts and deliverables Supports delivery of Health and Safety policy and standards Supervises the activities of others to meet deadlines and quality standards taking account of impact outside area of responsibility Identifies ways to reduce cost Work within a given budget, usually without authorised spend of their own May assist less experienced staff Supports the delivery of a team and escalates individual performance issues Person Specification: Able to perform role to the required standard within a short period after completion of training Previous experience working in a Call Centre environment - desirable Capable of using the Microsoft Office packages (Work, Excel, Outlook) Experience of building good working relationships Customer Focussed Our mission: To build a world-class business through exceptional service and exceptional people. Why CBRE? Salary & Benefits: Enjoy a competitive salary with a comprehensive benefits programme, designed to make sure you feel valued in your role, with benefits that support the mental, physical, emotional and financial health for you and your family. Learning & Development: Access LinkedIn Learning from day one with over 16,000 courses available, grow through our internal career pathways an unlimited training support on Talent Coach. Values-Based Culture: We encourage new ways of working, driving innovation, whilst always living to our RISE values. Respect, Integrity, Service and Excellence. Positive Work Environment: Over 74% of our colleagues would recommend us as a great place to work, according to our latest internal engagement survey. Volunteering Days: Benefit from 2 paid volunteering days per year. Exclusive Discounts: Nuffield gym memberships and restaurant discount cards At CBRE, we value diversity and believe that everyone is extraordinary in their own way. We are an inclusive employer. Even if you are not sure you fit all the requirements for a particular role, we'd still love to hear from you. There may be another opportunity within CBRE that is more suitable for you now or in the future.