Customer Care Advisor

Customer Care Advisor (x 2) - Chorley - Temporary - 3 months - 27,000

Forrest Recruitment Ltd are delighted to be working exclusively with a successful, forward-thinking business who are leader in their field and have decades of industry experience. They are an attractive employer who have a culture focused firmly on their people and on providing a quality service to their customers. They boast an impressive staff retention rate and due to a busy period, they are seeking additional support in their Customer Care team based at their Head Office in Chorley. They are seeking customer-focused candidates to act as the first point of contact for clients and ensuring a seamless customer experience.

Duties will include:

• Handling up to 70 calls inbound calls per day via a headset
• Delivering a first-class customer experience, offering advise and resolving queries relating to orders, deliveries and complaints
• Providing product advise (full training provided) and discussing warranty claims
• Handling queries and complaints regarding damages, quality issues and incorrect products
• Providing information on delivery status/ETA's and tracking products in transit
• Making amendments to orders such as changing the delivery address or adding on additional products
• Logging all call notes on the ERP system and updating customer records
• Setting own callbacks on the system to make follow up contact as agreed with customers
• Demonstrating empathy with customers to diffuse situations, ensure repeat business and promote a positive company brand
• Liaising internally with different departments (e.g. sales /dispatch to ensure smooth customer experience)
• Communicating effectively with customers via email
• Escalating complaints to the Manager where necessary once exhausted all options to resolve the customer issue

Working hours (40 hours per week)

• Monday to Friday - alternating weekly shift pattern - 8am-4:30pm/9am-5:30pm

Company Benefits: 33 days holiday (including Bank Holidays and extended Xmas break) / Paid day off for your birthday / Life Circumstances Leave / Company Social Events / Holiday Buy Back Scheme / Volunteering Days / Recommend a Friend scheme / Company Sick Pay / Enhanced Maternity and Paternity Leave / Free tea, coffee, and soft drinks / Employee Discount Scheme / Free on-site car parking

Please note - dog friendly office

Due to continued expansion, these roles could go temp-perm for the right candidates. The ideal candidate will have a strong focus on customer service, exceptional communication skills and be self-sufficient to manage their own workload. A confident, professional telephone manner are essential, along with the ability to solve problems and build rapport with customers.

For more information regarding the above role, please call Adele on (phone number removed) or forward to CV for consideration.

Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted.

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