Hybrid Block Manager

Title: Block Manager

Location: Hampshire

Portfolio: London

Hybrid working: 3/4 days from home 1/2 day in the office

Salary: £40,000 - £55,000 + DOE

Introduction:

We are a company that puts our people first, it s all about we not I . Having a culture where you are in it together makes the challenging times more fun, you grow more because you learn from each other and you celebrate the successes as a team. We seek out the future leaders of our business from within. Nurturing and listening to our people are what makes us different. Giving you the flexibility to work from home 3 days a week (possibly 4 for the right person) helps to give you some of that all-important work-life balance back, or depending on our location, fully remote. If you re looking to secure a job with a company that cares, with great team culture, keep reading

We are a friendly, relaxed but results-driven team of 15, who share some common values. Reputation our business reputation also reflects on you, so that s why we uphold the best service levels, not just for the business success and because we care about what we do, but also your professional reputation. Respect, have respect for your co-workers and clients, this may be why so many of our team have been here for years. Trust, we will trust that you always have the best intentions putting your clients, your co-workers, and your professional reputation at the heart of what you do. Your line manager will be one of our Senior Property Manager, he brings energy and passion to the business, he is very approachable and will take the time to listen to you. Having been with the business for 13 years, he is certainly respected not only by us but the wider industry, ensuring he attends industry events often taking you too. He will also support you in any industry qualifications you may want to take because he believes in investing in his people. He is a great believer in team events too, so don t be surprised if he suggests a few drinks at the pub on a Friday lunchtime after a busy week. Who should apply for this role? Passionate results-driven, friendly property professionals

What will joining this company do for you?

Support with Industry qualifications

Mentoring from senior team members

Assistant support

Supportive & collaborative working environment

Attendance of industry events

Working with a relaxed, small team that is growing

Private healthcare after 2 years

Work laptop and work phone

Paid travel to sites whether that be mileage or trains etc.

Hybrid working 3/4 days from home

We know reputation is important not only for the business but also the people that work there

Job Purpose:

To efficiently manage a property portfolio, offering outstanding customer service to all clients. Maintaining value of assets in line with the resident s requests and financial position. Managing the portfolio in accordance with RICS Codes of Practice, ARMA rules and landlord and tenant legislation.

Geographical Spread:

London Portfolio with a Southampton office. Site visits to London as and when needed, normally around once every other week on average

Portfolio Type:

Mixed portfolio with new builds, conversions, developers, and purpose builds - 300 units with smaller blocks and some up to 70 units.

Key Responsibilities:

• Ensure the smooth running of your portfolio
• Proactively manage your portfolio in accordance with the management agreement and terms of the lease
• Management of all contractors
• Drafting and serving S20 notices for major works
• Project management of major works
• Co-ordinate, chair and attend AGM s
• Draft and prepare agenda/ minutes for board meetings
• Corresponding with residents/ developers/ RMC s
• Encouraging a harmonious relationship between all parties
• Dealing with conflict resolution
• Management of on-site staff
• Service charge budgeting & ground rent collection
• Approval of invoices for payment
• Ensuring all properties in the portfolio are insured including dealing with all claims, renewals and enquiries regarding the policy
• Ensuring the lease terms are adhered to and dealing with any breaches
• Responding to deed transfers/ Licence to Alter/ Lease variations/ Lease extensions
• Regular site visits, checking health & safety/ maintenance works required

Technical Knowledge Required:

Landlord & Tenant Act 1985

Commonhold and Leasehold Reform Act 2002

Health and Safety at Work etc. Act 1974

The Work at Height Regulations 2005

Person Specification:

Team Player

Hands on and able to use own initiative

Ability to communicate positively and effectively with a willingness to help others

Passion to deal with and resolve problems relating to property

Provide exemplary service to clients

High level of discretion and diplomacy

Resilient, able to work under pressure

Minimum Requirements:

• Block Management experience 3 + years minimum (in the role of a Block Manager)
• This includes managing your own portfolio and the ability to work from home independently

Desirable Requirements:

• ATPI qualified
• A full working knowledge of Service Charge budgets, Section 20 notices and relevant law/regulations (Landlord & Tenant Act 1985)
• Involvement in AGM s and carrying out site inspections
• Industry related qualifications such as IRPM / RICS / IOSH