Job Description
Our client, a leading and expanding manufacturing organisation, established for over 30 years in Tamworth, is seeking Returns Coordinator to join their well-established team. You will take ownership of debit and returns processes, ensuring smooth resolution of queries while delivering excellent internal and external service.
Salary is up to £26,000 depending on experience. Please note this is an office-based position.
Benefits include 31 days holiday including Bank Holidays - Holidays increase with service to 25 days plus Bank Holidays, Paycare - A Healthcare Cash Plan (Discounts available and access to a 24-hour Doctor), Life Assurance x 2 and up to 5 days extra unpaid holiday available at a salary sacrifice.
Your key responsibilities include:
As the Returns Coordinator, you will have:
Salary is up to £26,000 depending on experience. Please note this is an office-based position.
Benefits include 31 days holiday including Bank Holidays - Holidays increase with service to 25 days plus Bank Holidays, Paycare - A Healthcare Cash Plan (Discounts available and access to a 24-hour Doctor), Life Assurance x 2 and up to 5 days extra unpaid holiday available at a salary sacrifice.
Your key responsibilities include:
- Coordinate debit entries and credits accurately within the ERP system
- Enter all debit notes (emailed and posted) promptly and accurately
- Monitor and manage the Returns inbox, ensuring all queries are handled efficiently
- Run credits from the ERP system and ensure correct documentation
- Scan and archive debits and supporting paperwork
- Manage incoming debit queries (internal and external) via phone and email
- Liaise with Carriers, Quality, Admin and Customer Service teams to organise collection of faulty goods
- Work closely with Customer Service and Sales teams on stock cleanse debits and compensating orders
- Investigate mis-picks and pricing discrepancies in collaboration with relevant departments
- Coordinate faulty returns and liaise with Quality for fault testing
- Handle POD (Proof of Delivery) requests from carriers
- Work with Credit Control to resolve returns impacting invoice payments
- Proactively chase outstanding returns and queries to meet targets and deadlines
- Produce reports, maintain accurate log histories and track outstanding debits
- Assist with switchboard overflow and provide cover/support across the wider Customer Service/Admin team when required
As the Returns Coordinator, you will have:
- Previous experience in a busy Customer Service, Returns or Administration role preferred
- Working knowledge of Word, Outlook, Excel and ERP systems (P21 experience advantageous)
- Confidence handling phone and email enquiries professionally
- Highly efficient with exceptional attention to detail
- A strong communicator, both written and verbal
- Comfortable working in a fast-paced, high-volume environment
- Able to work independently while contributing positively to a team
- Skilled at managing time, prioritising tasks and meeting deadline
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