Triage Officer

Job Title: Triage Officer
Location: London
Working Pattern: 3 Days per Week in the Office
Contract: 6-Month Temporary Contract

Are you an experienced Housing professional with a strong background in frontline triage, homelessness prevention, or housing advice?

We are currently recruiting for a Triage Officer to join a busy London-based local authority on a 6-month contract. This is a key frontline role, acting as the first point of contact for residents presenting with housing difficulties.

The Role

As a Triage Officer, you will:

• Act as the first point of contact for housing and homelessness enquiries

• Conduct initial assessments in line with Part VII of the Housing Act 1996 (as amended by the Homelessness Reduction Act 2017)

• Provide early housing advice and homelessness prevention guidance

• Assess priority need, local connection, and eligibility

• Signpost to appropriate internal teams and external agencies

• Manage a caseload of prevention and relief cases where required

• Maintain accurate case notes and documentation in line with statutory requirements

About You

To be considered, you will have:

• Previous experience in a Housing Options, Homelessness, or Triage role within a local authority

• Strong working knowledge of homelessness legislation

• Experience conducting Section 184 enquiries (desirable)

• Excellent customer service and interview skills

• The ability to manage a high-volume, fast-paced environment

• Strong written and verbal communication skills