Consultant Experience Manager

Before submitting your application, you should read our to understand how Bupa will use, store and share your information. For Australia or New Zealand candidates - Before submitting your application, you should read our to understand how Bupa will use, store and share your information.Consultant Experience Manager page is loaded Consultant Experience Managerlocations: South West Londontime type: Full timeposted on: Posted Todayjob requisition id: RJob Description: Consultant Experience Manager ( 12 Month Secondment) Cromwell Hospital, Kensington, SW5 0TU Full Time (37.5hrs) Competitive Salary + fantastic benefits We make health happen. The Consultant Experience Manager plays a pivotal role in ensuring Cromwell Hospital is the preferred destination for its world class consultants. Acting as the primary point of contact, the postholder delivers high quality, proactive support to consultants and their practice teams, driving a seamless experience across all hospital departments.The role focuses on consultant onboarding, operational efficiency, process optimisation, and IT/system readiness, while collaborating closely with clinical, operational and commercial teams. How you'll help us make health happen. You'll play a key role in elevating the consultant experience, acting as a proactive and welcoming point of contact who ensures every consultant receives seamless support from day one. By streamlining processes, resolving issues quickly, and championing consultant feedback, you'll help create a smooth, efficient, and positive environment that enables world class specialists to deliver outstanding care. Your ability to build strong relationships, support digital system improvements, and collaborate across departments will directly enhance consultant satisfaction and strengthen Cromwell Hospital's reputation as their preferred place to practise. Key Skills / Qualifications Experience in healthcare operations or administrative management, ideally within a hospital or private healthcare setting. Strong organisational skills with exceptional attention to detail and the ability to manage multiple priorities. Excellent communication and stakeholder management skills, with confidence engaging consultants and senior leaders. Proven ability to build strong relationships and deliver a high quality, proactive service. Comfortable working under pressure while maintaining professionalism and consistency. Strong IT literacy, including confidence with hospital systems and MS Office (Word, PowerPoint, Outlook, and Excel). Ability to analyse feedback and data to drive service improvements and support strategic decision making. Demonstrated experience in problem solving, taking ownership, and ensuring smooth operational delivery. Benefits Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social, and environmental wellbeing. We support flexible working and have a range of family friendly benefits.Joining Bupa in this role you will receive the following benefits and more: Payment of Professional Registration fees 25 days annual leave and our flexible holiday scheme allow you to buy or sell up to 5 days each year in the flexible holiday window Bupa health insurance as a benefit in kind An enhanced pension plan and life insurance Support with travel costs via a season ticket loan or cycle2work Discounted access to online gym sessions through Gympass Various family friendly benefits Opportunity to participate in our annual awards ceremony.We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring, and responsible in everything we do.We encourage all our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.Cromwell Hospital has recently been awarded the Inclusive Employers Standard (Bronze) , recognizing its commitment to fostering an inclusive workplace. This prestigious accreditation highlights the hospital's dedication to diversity, equity, and inclusion, as well as the efforts of its teams, Executive Leadership, and the REDI (Respect, Equality, Diversity & Inclusion) Network.Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.If you require information regarding this role in an alternative format, please email: you would like more information on the role, or would like to discuss other opportunities suited to your skills and experience, please contact Type:Full timeJob Area:Business DevelopmentLocations:Cromwell Hospital London