Senior Control Centre Operator

Senior Control Centre Operator

Location: Rugby Town Hall CV21 Office based

Salary: 16.90 per hour

Length of Assignment: 3 months with review for extension

Hours: Monday-Friday 9 to 5 (must be flexible for shift cover if required)

Role overview

Opus People Solutions is recruiting on behalf of Rugby Borough Council for a Senior Control Centre Operator to join the Sheltered Housing Team and effectively manage the services delivered by the Control Centre Team.

You will support the in-service delivery to the independent living residents. In this pivotal role, you will oversee a team of control centre operators reporting to the Control Centre Supervisor and Quality Assess the output of work produced by staff.

Key Responsibilities:

• Calls connected to the Control Centre and take the appropriate action to resolve them in line with policy and procedure, for example this might be to call an ambulance, book an emergency visit or activate the Emergency Plan should this need arise. You will be expected to maintain and keep up to date accurate records of all residents, calls, incidents and equipment connected with Control Centre.
• The Control Centre Operators also will call out to clients ensuring information is up to date, taking call from prospective new clients and programming equipment for installation and upgrade.
• Upon completion of training you will be expected to be familiar with the roles of staff and the processes that need to be followed in order to verify that all tasks are completed properly and that all assigned tasks are followed through to completion. Ensuring the delivery of high-quality service while adhering to our policies and procedures.

What we're looking for:

- Proven experience in a supervisory role within a safeguarding environment.

- Strong leadership and communication skills.

- Ability to manage multiple priorities and work under pressure.

- Knowledge of relevant policies and procedures.

Apply now!