Adult Social Worker - Community Older People Team Location- Solihull, West Midlands The Central Depot, 1st Floor Block A Building, Moat Lane, Solihull, B91 2LW Pay Rate - 28.40 per hour Umbrella (DFE Capped Rate) Hybrid Working Hours- 37 per week Monday to Friday 9:00am to 5:00pm Duration- Initial 3-Month Contract We are currently recruiting for a experienced Adult Social Workers to join a well-established Community Older People Team within Solihull. These positions are providing maternity cover and offer the opportunity to make a meaningful difference to the lives of older adults while working within a supportive and collaborative environment. The Role As an Adult Social Worker, you will work with older adults within the community, delivering high-quality care management and safeguarding interventions. You will be responsible for assessing needs, developing support plans, and ensuring individuals receive appropriate services to promote independence and wellbeing. This is a hybrid role, with attendance at the office required one day per week (Tuesdays ) . When not undertaking visits, successful candidates will have the flexibility to work from home. Key Responsibilities Undertake Care Act assessments and reviews Complete care management activities and arrange appropriate care packages Conduct safeguarding enquiries and risk assessments Prepare reports and undertake court-related work when required Work collaboratively with health professionals, providers, families, and partner agencies Maintain accurate and timely case records Requirements Essential Qualified Social Worker with a recognised Social Work qualification Current registration with Social Work England Experience working within Adult Social Care Proven experience completing: Care Act Assessments Reviews and care management work Safeguarding enquiries Court work Enhanced DBS clearance Desirable Previous experience supporting older adults within a community-based social work team Full UK driving licence and access to a vehicle. This role is exempt from the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975. As this role is eligible for an Enhanced DBS check, applicants are required to declare any cautions and convictions that are not protected under current filtering rules. " If successful, candidates will be required to provide information to support the Solihull Metropolitan Borough Council's commitment to the prevention and detection of fraud. This information will be processed by the Council's Internal Audit Services and may be shared with the National Fraud Initiative (NFI) for data matching" If you are an experienced Adult Social Worker looking for a flexible opportunity within a dedicated Older People Team, we'd love to hear from you. Apply today to be considered for this exciting opportunity
Sep 28, 2026
Seasonal
Adult Social Worker - Community Older People Team Location- Solihull, West Midlands The Central Depot, 1st Floor Block A Building, Moat Lane, Solihull, B91 2LW Pay Rate - 28.40 per hour Umbrella (DFE Capped Rate) Hybrid Working Hours- 37 per week Monday to Friday 9:00am to 5:00pm Duration- Initial 3-Month Contract We are currently recruiting for a experienced Adult Social Workers to join a well-established Community Older People Team within Solihull. These positions are providing maternity cover and offer the opportunity to make a meaningful difference to the lives of older adults while working within a supportive and collaborative environment. The Role As an Adult Social Worker, you will work with older adults within the community, delivering high-quality care management and safeguarding interventions. You will be responsible for assessing needs, developing support plans, and ensuring individuals receive appropriate services to promote independence and wellbeing. This is a hybrid role, with attendance at the office required one day per week (Tuesdays ) . When not undertaking visits, successful candidates will have the flexibility to work from home. Key Responsibilities Undertake Care Act assessments and reviews Complete care management activities and arrange appropriate care packages Conduct safeguarding enquiries and risk assessments Prepare reports and undertake court-related work when required Work collaboratively with health professionals, providers, families, and partner agencies Maintain accurate and timely case records Requirements Essential Qualified Social Worker with a recognised Social Work qualification Current registration with Social Work England Experience working within Adult Social Care Proven experience completing: Care Act Assessments Reviews and care management work Safeguarding enquiries Court work Enhanced DBS clearance Desirable Previous experience supporting older adults within a community-based social work team Full UK driving licence and access to a vehicle. This role is exempt from the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975. As this role is eligible for an Enhanced DBS check, applicants are required to declare any cautions and convictions that are not protected under current filtering rules. " If successful, candidates will be required to provide information to support the Solihull Metropolitan Borough Council's commitment to the prevention and detection of fraud. This information will be processed by the Council's Internal Audit Services and may be shared with the National Fraud Initiative (NFI) for data matching" If you are an experienced Adult Social Worker looking for a flexible opportunity within a dedicated Older People Team, we'd love to hear from you. Apply today to be considered for this exciting opportunity
A bout The Role Coventry Children's Services are seeking two experienced Lead Child Protection Practitioners to join their newly established Multi-Agency Child Protection Team. This is a unique opportunity to join the service at a pivotal point in its development. As a newly created role arising from the national Families First Partnership Programme and wider Department for Education social care reforms, you will play a key part in shaping how child protection is delivered across Coventry's multi-agency safeguarding partnership. This is not simply an opportunity to step into an existing position. The successful candidates will help define and develop the LCPP function, influence the evolving MACPT model, and contribute to innovative approaches that strengthen safeguarding practice and improve outcomes for children and families. Coventry (Hybrid Working) 41.42 (Umbrella) 37 Hours per Week Start Date: 2 October 2026 The Lead Child Protection Practitioner is a senior specialist safeguarding role, providing expert leadership and oversight of child protection practice across partner agencies. Working at the heart of Coventry's Multi-Agency Child Protection Team, you will promote high-quality, consistent and legally compliant safeguarding practice while driving robust, evidence-informed decision-making for children at risk of significant harm. You will act as a recognised safeguarding expert, offering authoritative advice, challenge and support to practitioners and partners across social care, health, police and wider agencies. Key Responsibilities Provide specialist leadership and oversight of child protection practice across the partnership. Chair strategy discussions and contribute to complex safeguarding decision-making. Oversee Section 47 enquiries and ensure statutory requirements are met. Promote high-quality, consistent and legally compliant safeguarding practice. Provide professional advice and guidance on complex child protection matters. Strengthen multi-agency collaboration and partnership working. Support timely, proportionate and defensible decision-making. Apply professional curiosity and constructive challenge to improve outcomes for children. Ensure assessments and interventions are informed by children's lived experiences, strengths and risks. Build workforce capability through coaching, support and professional leadership. Contribute to service development, evaluation and continuous improvement of the MACPT model. Support the implementation of the Families First Partnership Programme reforms. About You We are looking for an experienced safeguarding professional who combines strong technical expertise with the ability to influence and collaborate across organisational boundaries. You will be confident in providing professional challenge, building trusted relationships with partners and translating complex safeguarding information into clear and effective decisions. Most importantly, you will be motivated by the opportunity to help shape a new service model and leave a lasting legacy in the development of Coventry's multi-agency safeguarding arrangements. Essential Requirements Qualified Social Worker. Registered with Social Work England. Significant experience within Children's Social Care and Child Protection. Strong knowledge of safeguarding legislation, statutory guidance and child protection processes. Experience of complex safeguarding decision-making and multi-agency working. Excellent communication, influencing and partnership-building skills. Ability to provide professional leadership and challenge across agencies. This role is exempt from the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975. As this role is eligible for an Enhanced DBS check, applicants are required to declare any cautions and convictions that are not protected under current filtering rules. If you're an ambitious child protection professional looking to influence practice, shape service development and make a real impact on safeguarding arrangements across Coventry, we'd love to hear from you.
Sep 27, 2026
Seasonal
A bout The Role Coventry Children's Services are seeking two experienced Lead Child Protection Practitioners to join their newly established Multi-Agency Child Protection Team. This is a unique opportunity to join the service at a pivotal point in its development. As a newly created role arising from the national Families First Partnership Programme and wider Department for Education social care reforms, you will play a key part in shaping how child protection is delivered across Coventry's multi-agency safeguarding partnership. This is not simply an opportunity to step into an existing position. The successful candidates will help define and develop the LCPP function, influence the evolving MACPT model, and contribute to innovative approaches that strengthen safeguarding practice and improve outcomes for children and families. Coventry (Hybrid Working) 41.42 (Umbrella) 37 Hours per Week Start Date: 2 October 2026 The Lead Child Protection Practitioner is a senior specialist safeguarding role, providing expert leadership and oversight of child protection practice across partner agencies. Working at the heart of Coventry's Multi-Agency Child Protection Team, you will promote high-quality, consistent and legally compliant safeguarding practice while driving robust, evidence-informed decision-making for children at risk of significant harm. You will act as a recognised safeguarding expert, offering authoritative advice, challenge and support to practitioners and partners across social care, health, police and wider agencies. Key Responsibilities Provide specialist leadership and oversight of child protection practice across the partnership. Chair strategy discussions and contribute to complex safeguarding decision-making. Oversee Section 47 enquiries and ensure statutory requirements are met. Promote high-quality, consistent and legally compliant safeguarding practice. Provide professional advice and guidance on complex child protection matters. Strengthen multi-agency collaboration and partnership working. Support timely, proportionate and defensible decision-making. Apply professional curiosity and constructive challenge to improve outcomes for children. Ensure assessments and interventions are informed by children's lived experiences, strengths and risks. Build workforce capability through coaching, support and professional leadership. Contribute to service development, evaluation and continuous improvement of the MACPT model. Support the implementation of the Families First Partnership Programme reforms. About You We are looking for an experienced safeguarding professional who combines strong technical expertise with the ability to influence and collaborate across organisational boundaries. You will be confident in providing professional challenge, building trusted relationships with partners and translating complex safeguarding information into clear and effective decisions. Most importantly, you will be motivated by the opportunity to help shape a new service model and leave a lasting legacy in the development of Coventry's multi-agency safeguarding arrangements. Essential Requirements Qualified Social Worker. Registered with Social Work England. Significant experience within Children's Social Care and Child Protection. Strong knowledge of safeguarding legislation, statutory guidance and child protection processes. Experience of complex safeguarding decision-making and multi-agency working. Excellent communication, influencing and partnership-building skills. Ability to provide professional leadership and challenge across agencies. This role is exempt from the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975. As this role is eligible for an Enhanced DBS check, applicants are required to declare any cautions and convictions that are not protected under current filtering rules. If you're an ambitious child protection professional looking to influence practice, shape service development and make a real impact on safeguarding arrangements across Coventry, we'd love to hear from you.
Opus People Solutions Ltd
Northampton, Northamptonshire
About the Role Opus People Solutions on behalf of Northampton Childrens Trust are seeking an experienced Independent Review & Conference Officer to join their team. The role focuses on providing independent oversight and quality assurance of child protection planning, ensuring that the voice, safety and best interests of children remain at the heart of decision-making. As an Independent Review & Conference Officer, you will chair Child Protection Conferences, provide constructive challenge to practice where required, and monitor the effectiveness of plans to safeguard children. You will be responsible for identifying areas of poor practice, reporting concerns to senior managers, and working collaboratively to drive improvements and achieve positive outcomes for children and families. Location: Northampton, Kettering & Daventry (for face-to-face meetings) Working Pattern: Hybrid - 2 days per week attending meetings in person across Northampton, Kettering and Daventry Rate: 40 per hour (Umbrella) Hours: 37 hours per week Key Responsibilities Chair Initial and Review Child Protection Conferences. Provide independent oversight and quality assurance of child protection planning. Ensure that children's views, wishes and welfare remain central to planning and decision-making. Monitor the Trust's performance in relation to child protection practice and identify areas for improvement. Escalate concerns, challenge practice where necessary, and work with senior leaders to implement remedial actions. Develop positive working relationships with social workers, managers and partner agencies to ensure effective multi-agency safeguarding arrangements. Analyse performance information and case evidence to ensure robust and effective child protection plans are in place. About You A qualified and registered Social Worker with Social Work England registration. An experienced practitioner with significant post-qualification experience within Children's Social Care, ideally at Team Manager, Practice Manager or equivalent level. Highly knowledgeable in child protection legislation, policy and statutory guidance, including Working Together to Safeguard Children, the Children Act 1989, and related safeguarding frameworks. Skilled in chairing complex meetings, managing professional challenge, and influencing positive outcomes for children. An excellent communicator with strong analytical and report-writing abilities. Confident in working independently whilst maintaining strong partnerships across agencies. This role is exempt from the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975. As this role is eligible for an Enhanced DBS check, applicants are required to declare any cautions and convictions that are not protected under current filtering rules. About Northamptonshire Children's Trust Northamptonshire Children's Trust was established in November 2020 to deliver Children's Services on behalf of the newly established North and West Northamptonshire Councils. The Trust is wholly owned and funded by the Councils but operates independently, creating unique opportunities to innovate, develop new approaches and deliver excellent outcomes for children and families. The Trust is committed to creating a culture where high-quality professional practice can flourish, empowering practitioners to work at the forefront of safeguarding and service improvement while making a genuine difference to the lives of vulnerable children and young people. If you are an experienced safeguarding professional looking for a rewarding opportunity to influence practice, provide independent challenge, and improve outcomes for children across Northamptonshire, we'd love to hear from you.
Sep 23, 2026
Seasonal
About the Role Opus People Solutions on behalf of Northampton Childrens Trust are seeking an experienced Independent Review & Conference Officer to join their team. The role focuses on providing independent oversight and quality assurance of child protection planning, ensuring that the voice, safety and best interests of children remain at the heart of decision-making. As an Independent Review & Conference Officer, you will chair Child Protection Conferences, provide constructive challenge to practice where required, and monitor the effectiveness of plans to safeguard children. You will be responsible for identifying areas of poor practice, reporting concerns to senior managers, and working collaboratively to drive improvements and achieve positive outcomes for children and families. Location: Northampton, Kettering & Daventry (for face-to-face meetings) Working Pattern: Hybrid - 2 days per week attending meetings in person across Northampton, Kettering and Daventry Rate: 40 per hour (Umbrella) Hours: 37 hours per week Key Responsibilities Chair Initial and Review Child Protection Conferences. Provide independent oversight and quality assurance of child protection planning. Ensure that children's views, wishes and welfare remain central to planning and decision-making. Monitor the Trust's performance in relation to child protection practice and identify areas for improvement. Escalate concerns, challenge practice where necessary, and work with senior leaders to implement remedial actions. Develop positive working relationships with social workers, managers and partner agencies to ensure effective multi-agency safeguarding arrangements. Analyse performance information and case evidence to ensure robust and effective child protection plans are in place. About You A qualified and registered Social Worker with Social Work England registration. An experienced practitioner with significant post-qualification experience within Children's Social Care, ideally at Team Manager, Practice Manager or equivalent level. Highly knowledgeable in child protection legislation, policy and statutory guidance, including Working Together to Safeguard Children, the Children Act 1989, and related safeguarding frameworks. Skilled in chairing complex meetings, managing professional challenge, and influencing positive outcomes for children. An excellent communicator with strong analytical and report-writing abilities. Confident in working independently whilst maintaining strong partnerships across agencies. This role is exempt from the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975. As this role is eligible for an Enhanced DBS check, applicants are required to declare any cautions and convictions that are not protected under current filtering rules. About Northamptonshire Children's Trust Northamptonshire Children's Trust was established in November 2020 to deliver Children's Services on behalf of the newly established North and West Northamptonshire Councils. The Trust is wholly owned and funded by the Councils but operates independently, creating unique opportunities to innovate, develop new approaches and deliver excellent outcomes for children and families. The Trust is committed to creating a culture where high-quality professional practice can flourish, empowering practitioners to work at the forefront of safeguarding and service improvement while making a genuine difference to the lives of vulnerable children and young people. If you are an experienced safeguarding professional looking for a rewarding opportunity to influence practice, provide independent challenge, and improve outcomes for children across Northamptonshire, we'd love to hear from you.
Senior Customer Complaints Coordinator Opus People Solutions are recruiting on behalf of our client, Walsall Council , for a Senior Customer Complaints Coordinator . Working Hours: 37 hours per week, Monday - Thursday, 8:45 AM - 5:15 PM (1-hour unpaid break) Friday, 8:45 AM - 4:45 PM (1-hour unpaid break) Work Arrangement: Hybrid after training period, days onsite to be confirmed with manager. Pay Rate: 18.35 per hour PAYE Length of Assignment: Temporary basis, 3 months with potential to extend. Positions: 1 DBS Requirement: Basic Main Purpose of the Role: We are seeking an experienced and detail-oriented Senior Customer Complaints Coordinator to provide an efficient, knowledgeable, and accurate service to customers. The successful candidate will deliver an excellent corporate complaint handling experience across all Council Services, ensuring timely and satisfactory outcomes. Key Responsibilities: Lead the delivery of a professional, customer-focused complaints resolution service, aligned with Local Government and Social Care Ombudsman standards Manage complex and high-level complaints, undertaking thorough investigations and engaging with key internal stakeholders Conduct root cause analysis and drive continuous improvement through actionable insight and service enhancements Act as a customer advocate, influencing stakeholders across the Council to resolve issues and improve overall customer experience Take full ownership of complaints, engaging directly with customers to understand concerns and desired outcomes Produce clear, high-quality written responses, making balanced and evidence-based decisions on complaint outcomes Ensure customers are kept informed throughout the process, maintaining transparency and trust Deliver timely and effective resolutions, aiming for first-contact resolution wherever possible Ensure all complaint handling is fully compliant with legislation, internal policies, and Ombudsman expectations Maintain robust records, ensuring accuracy, auditability, and minimal error/repeat issues Manage escalated complaints, including cases referred to the Ombudsman, working closely with assurance teams Demonstrate strong awareness of the regulatory environment and associated risks, ensuring adherence to required standards Essential Experience & Skills: Previous experience of Compliant handling and resolution at a Senior level. Proven experience in complaints resolution in a high-volume capacity. Strong organisational skills to manage workloads and meet Service Level Agreement. Expected target: 100 enquiries per day. Strong ability to multitask and manage caseloads. Excellent communication skills, both written and verbal. Proficiency in MS365 Applications including Sharepoint, Excel, Outlook and Teams. High attention to detail and accuracy. If you are passionate about delivering outstanding customer service and a resolution driven individual, we would love to hear from you! All offers will be subject to satisfactory compliance screening, including right to work in the UK and references. In addition, due to the nature of the role the appropriate level of criminal record disclosure will be undertaken Apply now to join Walsall Council as a Senior Customer Complaints Coordinator.
Sep 21, 2026
Seasonal
Senior Customer Complaints Coordinator Opus People Solutions are recruiting on behalf of our client, Walsall Council , for a Senior Customer Complaints Coordinator . Working Hours: 37 hours per week, Monday - Thursday, 8:45 AM - 5:15 PM (1-hour unpaid break) Friday, 8:45 AM - 4:45 PM (1-hour unpaid break) Work Arrangement: Hybrid after training period, days onsite to be confirmed with manager. Pay Rate: 18.35 per hour PAYE Length of Assignment: Temporary basis, 3 months with potential to extend. Positions: 1 DBS Requirement: Basic Main Purpose of the Role: We are seeking an experienced and detail-oriented Senior Customer Complaints Coordinator to provide an efficient, knowledgeable, and accurate service to customers. The successful candidate will deliver an excellent corporate complaint handling experience across all Council Services, ensuring timely and satisfactory outcomes. Key Responsibilities: Lead the delivery of a professional, customer-focused complaints resolution service, aligned with Local Government and Social Care Ombudsman standards Manage complex and high-level complaints, undertaking thorough investigations and engaging with key internal stakeholders Conduct root cause analysis and drive continuous improvement through actionable insight and service enhancements Act as a customer advocate, influencing stakeholders across the Council to resolve issues and improve overall customer experience Take full ownership of complaints, engaging directly with customers to understand concerns and desired outcomes Produce clear, high-quality written responses, making balanced and evidence-based decisions on complaint outcomes Ensure customers are kept informed throughout the process, maintaining transparency and trust Deliver timely and effective resolutions, aiming for first-contact resolution wherever possible Ensure all complaint handling is fully compliant with legislation, internal policies, and Ombudsman expectations Maintain robust records, ensuring accuracy, auditability, and minimal error/repeat issues Manage escalated complaints, including cases referred to the Ombudsman, working closely with assurance teams Demonstrate strong awareness of the regulatory environment and associated risks, ensuring adherence to required standards Essential Experience & Skills: Previous experience of Compliant handling and resolution at a Senior level. Proven experience in complaints resolution in a high-volume capacity. Strong organisational skills to manage workloads and meet Service Level Agreement. Expected target: 100 enquiries per day. Strong ability to multitask and manage caseloads. Excellent communication skills, both written and verbal. Proficiency in MS365 Applications including Sharepoint, Excel, Outlook and Teams. High attention to detail and accuracy. If you are passionate about delivering outstanding customer service and a resolution driven individual, we would love to hear from you! All offers will be subject to satisfactory compliance screening, including right to work in the UK and references. In addition, due to the nature of the role the appropriate level of criminal record disclosure will be undertaken Apply now to join Walsall Council as a Senior Customer Complaints Coordinator.
Professional & Technical Recruitment Consultant Location: Hybrid - 3 days on-site Ipswich or Cambridge, Milton, Northampton or Walsall / 2 days from home Salary: Competitive + Bonus Contract: Full-time, 37 hours per week At Opus People Solutions , we deliver managed service recruitment (MSP) to over 25 local authority clients across the UK. Our model is built around expertise, ethical delivery, and long-term partnership - not just filling roles, but finding the right people who will shape the future of public services. We are now expanding our Professional & Technical desk; a vertical which covers complex, business critical roles in areas like environmental health, IT, surveying, building control, and more. This is a great opportunity for a consultant who enjoys working closely with senior stakeholders, managing technical briefs, and playing a part in how local government services are delivered. What you'll do: Work directly with hiring managers to take accurate briefs and understand technical requirements Provide high quality shortlists through direct sourcing and engagement with our trusted supply chain Deliver brilliant candidate and client communication - professional, timely and people focused Manage multiple (often high profile) roles at pace while maintaining strong service quality Build and manage trusted partnerships with a wide supplier base Support workforce planning conversations by understanding long term client needs Attending client meetings and supplier reviews to build relationships, understand challenges and plan ahead We're looking for someone who: Is a confident communicator - written, spoken, and on the phone Can juggle a varied workload and prioritise effectively Is curious and conscientious - keen to learn and deliver high standards Has strong commercial awareness and a drive to exceed expectations (without pushy sales!) Is comfortable engaging with senior decision makers, including up to Chief Executive level Thrives in a fast paced, delivery focused environment with a clear public impact Why Opus? Hybrid working: 3 days in the office, 2 days at home Annual bonus scheme + flexible benefits Join a people first business that values public sector impact Clear career progression and training in MSP deliver raining in MSP deliver
Sep 05, 2026
Full time
Professional & Technical Recruitment Consultant Location: Hybrid - 3 days on-site Ipswich or Cambridge, Milton, Northampton or Walsall / 2 days from home Salary: Competitive + Bonus Contract: Full-time, 37 hours per week At Opus People Solutions , we deliver managed service recruitment (MSP) to over 25 local authority clients across the UK. Our model is built around expertise, ethical delivery, and long-term partnership - not just filling roles, but finding the right people who will shape the future of public services. We are now expanding our Professional & Technical desk; a vertical which covers complex, business critical roles in areas like environmental health, IT, surveying, building control, and more. This is a great opportunity for a consultant who enjoys working closely with senior stakeholders, managing technical briefs, and playing a part in how local government services are delivered. What you'll do: Work directly with hiring managers to take accurate briefs and understand technical requirements Provide high quality shortlists through direct sourcing and engagement with our trusted supply chain Deliver brilliant candidate and client communication - professional, timely and people focused Manage multiple (often high profile) roles at pace while maintaining strong service quality Build and manage trusted partnerships with a wide supplier base Support workforce planning conversations by understanding long term client needs Attending client meetings and supplier reviews to build relationships, understand challenges and plan ahead We're looking for someone who: Is a confident communicator - written, spoken, and on the phone Can juggle a varied workload and prioritise effectively Is curious and conscientious - keen to learn and deliver high standards Has strong commercial awareness and a drive to exceed expectations (without pushy sales!) Is comfortable engaging with senior decision makers, including up to Chief Executive level Thrives in a fast paced, delivery focused environment with a clear public impact Why Opus? Hybrid working: 3 days in the office, 2 days at home Annual bonus scheme + flexible benefits Join a people first business that values public sector impact Clear career progression and training in MSP deliver raining in MSP deliver
