Customer Services Representative

Customer Services Representative 14 Month FTC
Farnborough (Hybrid options available)
£26,000 £29,000 + benefits

My client, a well-established organisation based in Farnborough, is looking to appoint a professional and customer-focused Customer Services Representative to join their team. This role would suit someone with strong communication skills, excellent attention to detail, and a confident telephone manner.

Key Responsibilities

• Acting as the first point of contact for clients and prospects via phone and email
• Managing inbound and outbound calls, booking appointments with advisers
• Responding to customer queries, resolving issues, and directing customers to the appropriate service
• Handling follow-up emails received by the Client Liaison team
• Making GDPR-compliant outbound calls following marketing campaigns to book appointments
• Reporting on individual performance and highlighting areas requiring alternative approaches or training

Skills & Experience Required

• Excellent communication and listening skills
• Strong attention to detail and accuracy
• Confident and professional telephone manner
• Customer-focused with the ability to manage and overcome objections (within a financial services context)
• Calm, resilient, and diplomatic approach
• Ability to build rapport and remain composed in conversation

Benefits

• Private Medical Insurance (individual cover)
• Income Protection (75% salary for up to 3 years)
• Life Assurance (4x annual salary)
• Critical Illness Cover (£50,000 lump sum)
• Pension: 6% employer / 3% employee