Mulberry Recruitment

Customer Support Consultant - Accountancy Location: Wokingham Salary: Up to £24,800 This is an exciting opportunity to join a fast-growing fintech software company, supporting accountancy customers who use their software. You'll be using your accounting knowledge to help customers resolve queries, while also working closely with the wider support team and helping to develop junior team members. The role would suit someone who enjoys working with people, solving problems and using their accounting knowledge in a more customer-focused and technology-driven environment. A few key areas of the role include: Providing second-line support to accountancy customers via telephone and email Acting as a subject matter expert on accounting and the company's software Supporting and mentoring junior members of the team Helping develop training materials, guides and customer resources Working with internal teams on product improvements, testing and system updates Monitoring support performance and helping improve the overall customer experience They're looking for someone with: A degree in Accountancy or a related subject At least 6 months' customer service experience Good knowledge of accounting principles, financial statements and double-entry bookkeeping An understanding of UK tax and self-assessment Strong communication and problem-solving skills An interest in software and technology

Senior Property Manager Salary: Up to £42,000 ( depending on experience). Location: Farnborough Hours: Monday-Friday, 9:00am-5:00pm We are looking for an experienced and proactive Senior Property Manager to join our professional team in Farnborough. This role will involve managing a residential property portfolio, maintaining strong landlord and tenant relationships, overseeing maintenance and contractors, and providing day-to-day leadership to a small property management team. Key Responsibilities Managing a residential property portfolio and overseeing day-to-day property management Acting as a senior point of contact for landlords, tenants and contractors Managing maintenance, repairs and contractors from instruction through to completion Carrying out and overseeing property inspections and ensuring issues are addressed promptly Managing escalated landlord and tenant queries professionally and effectively Maintaining accurate property records and ensuring compliance requirements are met Managing and supporting a small property management team Allocating workloads and monitoring team performance and outstanding tasks Providing guidance, mentoring and support to team members Assisting with training and development and acting as the first point of escalation for complex matters Identifying and implementing improvements to processes, service standards and team efficiency Supporting the wider management team with operational priorities About You Previous experience in property management or residential lettings Experience supervising or managing a small team Strong organisational, administration and communication skills Excellent landlord, tenant and contractor relationship-management skills The ability to manage multiple priorities and work proactively Strong problem-solving skills and attention to detail A professional, approachable and confident manner Good knowledge of property maintenance processes Knowledge of Fixflo or similar software is desirable A full UK driving licence is desirable The Opportunity This role is ideal for an experienced Property Manager looking to take the next step in their career, with responsibility for both portfolio management and team leadership. We are looking for someone who takes ownership, leads by example and is committed to delivering a high standard of service to landlords and tenants.

Service Administrator Location : Aldershot Salary: £26,000 - £32,000 P.A. DOE Hours: Mon-Fri, 7.30am - 5pm My client, a well-established independent vehicle service, MOT and repair centre based in Aldershot, are looking for a friendly and organised Service Administrator to join their team. This is a great opportunity for a customer-focused individual who enjoys a busy environment and is confident managing customers, bookings, and day-to-day administration. Role Summary The successful candidate will be responsible for managing the front-of-house reception, customer enquiries and bookings, whilst supporting the workshop and wider administration. Meet and greet customers and provide a friendly front-of-house service. Answer calls, respond to enquiries and follow up with customers. Book MOTs, servicing and repair work, ensuring all customer and vehicle details are accurate. Manage workshop bookings and capacity using the T-Card system. Complete job templates and bookings using Autowork. Order service parts and check oil requirements ahead of scheduled work. Use Autowork Online and Motasoft VGM to check customer records, MOT expiry dates, and outstanding work. Assist with vehicle drop-offs, collections, and loan vehicle administration. Produce invoices and process customer payments. Complete Payment Assist applications and liaise with customers and providers where required. Maintain accurate vehicle key records and ensure keys are stored correctly. Keep Work in Progress records up to date and liaise with technicians regarding parts, equipment, and delays. Manage customer parking and parts returns. Contact customers for additional work authorisation and keep them updated on timescales and parts availability. Support customer credit accounts, chase outstanding invoices and maintain accurate cash records. Process and scan invoices into Xero and ensure parts credits are correctly recorded. Skills and Experience Required Previous experience in service administration, vehicle reception, customer service, or a similar role is advantageous. Excellent customer service and communication skills. Highly organised with strong attention to detail. Confident managing multiple tasks in a busy environment. Professional and confident when dealing with customers face-to-face and over the telephone. Good IT and administration skills. Experience with Autowork, Motasoft VGM or Xero would be advantageous. Full UK driving licence valid for use in the UK and Ireland. If not an EU citizen, a valid UK working permit will be required. What We Offer No weekend or Bank Holiday working. 22 days paid holiday. Company pension scheme. Friendly and professional working environment. Opportunity to join a well-established and respected independent business.