Administrator

Administrator
Yeovil
£14 to £14.50 per hour
Ongoing temporary role - until end of May at least
Hybrid after training 2 days in the office.

We are currently partnering with a respected organisation to recruit an experienced Administrator to deliver a proactive, front-line service supporting residents and communities.

This is a pivotal role focused on responding to reports of anti-social behaviour (ASB), serious criminal activity, and disclosures of domestic abuse (DA), ensuring individuals feel safe, supported, and able to sustain their tenancies.
The Role
As an Administrator you will:

• Manage ASB cases and domestic abuse disclosures from initial report through to resolution, ensuring compliance with internal procedures and agreed timescales.
• Maintain accurate, detailed case records and documentation throughout.
• Identify and implement effective interventions, using both legal and non-legal remedies to resolve issues and prevent escalation.
• Work closely with customers, colleagues, and external partner agencies to safeguard victims and support complex cases.
• Prepare and present evidence for court proceedings, including possession and injunction applications, seeking legal advice where required and representing the organisation at court and evictions when appropriate.
• Collaborate internally to ensure a holistic understanding of cases and ensure actions align with policy and best practice.
• Build and maintain strong relationships with key stakeholders to support effective partnership working and attend case-specific multi-agency meetings.
• Keep up to date with relevant legislation, case law, and sector best practice.

About You
We are keen to speak with candidates who bring:

• Experience supporting both victims and perpetrators of abuse, with the ability to manage highly sensitive and emotionally charged situations.
• Demonstrable resilience and the ability to respond professionally to challenging, volatile, or distressing circumstances.
• Up-to-date knowledge of relevant legislation, case law, and best practice.
• Excellent communication, mediation, and negotiation skills, with the confidence to hold difficult conversations while maintaining empathy and professionalism.
• The ability to work independently in the field for extended periods, maintaining personal safety and wellbeing awareness.
• Flexibility to attend occasional evening and weekend meetings when required.
• A full driving licence and access to a vehicle insured for business use.

This is an excellent opportunity to join a forward-thinking organisation committed to creating safe, sustainable communities and making a tangible difference in people's lives.

If you are interested in this role please get in touch with Fran Curtis/Molly Abbott on (phone number removed) to discuss further.