Customer Service Administrator

Job Title: Customer Service Administrator
Location: Office-Based - Maidstone, Kent
Working Pattern: Monday to Friday 8:45am - 5:30pm
Salary: 28,500

Duration: 12 Month maternity Cover - Possibility of extension

Are you a motivated and enthusiastic individual with a passion for delivering exceptional customer service? Join our dynamic team as a Customer Service Administrator! We're on the lookout for a dedicated professional ready to enhance our clients customers experience.

About the Role:
As a Customer Service Administrator, you will play a crucial role in delivering high-quality service to both our clients and internal teams. You will be working closely with various departments, including Sales, Marketing, and Operations, to ensure a seamless customer journey.

Key Responsibilities:

• Oversee the running of the Customer Experience and Dispatch team
• Request and manage itinerary information from suppliers
• Handle general customer ticketing queries efficiently
• Allocate and distribute tickets, preparing guest packs as needed
• Ensure all client information is accurately logged and updated
• Manage customer complaints, ensuring prompt resolution and feedback
• Protect guest data in compliance with information security policies

What We're Looking For:

• Strong attention to detail and organisational skills
• Confidence and professionalism in customer interactions
• Experience in a fast-paced dispatch or courier environment is a plus
• Ability to work well under pressure and prioritise tasks effectively
• Excellent communication skills, both verbal and written

Why Join Us?

• Enjoy 22 days of paid holiday annually, giving you plenty of time to recharge!
• Be part of a friendly and supportive team environment
• Engage in a role where your contributions truly make a difference

If you're ready to take on this exciting opportunity and thrive in a vibrant work environment, we want to hear from you!

Application Process:
To apply, please submit your resume and a cover letter highlighting your relevant experience. We can't wait to welcome two enthusiastic new team members who are eager to contribute to our mission of delivering outstanding customer service!

Join us in enhancing the customer experience-apply today!

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicity's, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.