Housing Referrals Administrator

Housing Referrals Administrator
Location: Diss (with travel to head office in Bury St Edmunds)
Salary: £26,788 per annum
Contract: Permanent, Full time
Hours: 9:00am to 5:00pm, Monday to Friday

About the Role

We're looking for a proactive and people centred Housing Referrals Administrator to join our clients Housing & Support team. This is a varied and impactful position, balancing the needs of prospective customers, landlords, and partner agencies. You'll be responsible for managing incoming housing referrals, delivering a successful matching service, and promoting additional services to landlords.
This is an excellent opportunity for someone who thrives in a fast paced environment and enjoys building relationships.

Key Responsibilities

• Review new applications, interview prospective customers and assess suitability in line with policies.
• Manage and deliver high quality landlord and tenant matches, ensuring positive outcomes.
• Provide virtual support to landlords and tenants during the first 6 months of their placement.
• Promote and sell cleaning and maintenance services to landlords.
• Ensure accurate documentation and compliance with policies.
• Maintain minimal empty home numbers, ensuring rooms are let efficiently.
• Support customers to access relevant services and secure accommodation.
• Work collaboratively with internal teams, external stakeholders, and commissioners.
• Produce high quality written reports for internal and external audiences.
• Take part in the on call rota as required.

Experience & Skills required:

• Experience supporting home seekers, including individuals with complex needs.
• Strong background in person centred support.
• Highly organised, able to prioritise workloads and meet deadlines.
• Excellent communication and interpersonal skills.
• Confident using Microsoft Word, Excel, Outlook, PowerPoint and Teams.
• Ability to work both independently and collaboratively.
• Strong understanding of safeguarding, equality, diversity and inclusion.
• Ability to maintain professional boundaries.
• Full UK driving licence and access to a suitable vehicle.
• Ability to pass and maintain an Enhanced DBS check.

Benefits:

• 28 days plus 8 bank holidays, increasing to 30 days plus 8 bank holidays after two years of service.
• Flexible working hours providing 37.5 hours are completed throughout the week.
• A Hub Home Roam approach allowing for flexibility in your working practices to support a work/life balance.
• A 6% employer pension contribution, only requiring a 2% contribution from you.
• Life Assurance - 3x your annual salary.
• Health Cash Plan, where you can claim back Optical / Dental / Physio and other medical expenses for you and your family.

For more information on this position, please contact Megan Reeve in the Diss office.