Customer Service Administrator

Customer Service Administrator

We are currently recruiting for a well-established, global organisation operating within the medical and laboratory technology sector. With a strong reputation for innovation, quality, and customer excellence, they are seeking a proactive and detail-oriented Customer Service Administrator to join their Newbury-based team on a 9-month temporary basis.

This is an excellent opportunity to join a collaborative, international environment where precision, reliability, and outstanding customer support are at the heart of everything they do.

The Role

As Customer Service Administrator, you will be responsible for managing customer interactions and providing essential administrative support across service, logistics, and sales functions. You will play a key role in ensuring a seamless customer journey, from order processing through to after-sales service support.

This role would suit someone who enjoys working cross-functionally, thrives in a structured environment, and communicates confidently with colleagues and customers across different cultures and regions.

Key Responsibilities

• Respond to customer enquiries promptly and professionally
• Process orders, invoices, and service-related documentation accurately
• Manage service contracts and support credit control/collections processes
• Provide clear communication regarding backorders, product updates, pricing changes, and delivery schedules
• Coordinate service calls, order spare parts, and monitor inventory levels
• Support internal teams with administrative tasks including asset management, supplier coordination, and marketing materials
• Maintain and update internal procedures and documentation
• Liaise effectively with internal and external stakeholders to ensure smooth operational delivery

About You

• Previous experience within a customer service or administrative role
• Strong written and verbal communication skills with a customer-focused approach
• Confident working across multiple teams and managing varied responsibilities
• Highly organised with excellent multitasking and prioritisation skills
• Proficient in Microsoft Office and ERP systems (experience with Oracle Cloud is advantageous)
• Detail-oriented with a high level of accuracy
• Self-motivated with the ability to work independently
• A collaborative team player with a positive, "can-do" attitude
• Polish language skills would be beneficial but are not essential
• Available to start at short notice

Working Hours: Monday-Friday, 9:00am-17:00pm.

Pay Rate: 14.35p/h (Weekly paid)

This is a fantastic opportunity to join a respected organisation within a specialised and meaningful industry, supporting products that contribute to advancements in healthcare and diagnostics.

If you are looking for a varied, fast-paced administrative role within a supportive and professional environment, we would love to hear from you.

Brook Street NMR is acting as an Employment Business in relation to this vacancy.