64 jobs found

Own Every Moment at NetApp At NetApp, your ideas power innovation. We lead in intelligent data infrastructure-delivering unified storage, integrated data services, and solutions that help organizations unlock the full potential of their data, from AI to multicloud. Ready to innovate and contribute to our path to $10B? Here, you'll collaborate with passionate teams, tackle real-world challenges, and see your impact in how customers transform and grow. If you're ready to bring curiosity, creativity, and drive to every moment, NetApp is where your journey begins. Join teams that innovate to elevate, drive results, and excel together across every function. Job Summary As Sales Director - Enterprise at NetApp, you are accountable for leading all enterprise sales activity across a defined region, focused on the largest and most complex customer environments. You will own regional revenue performance while driving long term, multi year growth across a portfolio of strategically critical enterprise accounts. In this role, you will lead a highly matrixed enterprise go-to-market organization, aligning Client Executives, solution specialists, technical pre-sales, partners, and extended stakeholders to execute sophisticated, value-based sales motions. You will engage at the most senior levels of customer organizations, positioning NetApp as a trusted strategic platform partner aligned to enterprise-wide data, cloud, and digital transformation initiatives. As a senior executive presence both internally and externally, the Sales Director Enterprise serves as a trusted advisor to C suite leaders while providing strong leadership, coaching, and direction to a high-performing enterprise sales team. Job Requirements • Own and deliver enterprise segment revenue, pipeline, and growth objectives across a defined region, ensuring predictable execution and sustained account expansion. • Develop and execute regional enterprise account strategies that balance near-term results with multi-year transformation opportunities and strategic deal pursuits. • Build and maintain trusted executive-level relationships with CIO, CTO, CDO, CISO, and Line-of-Business leaders across enterprise customers. • Personally sponsor and lead the region's largest and most complex opportunities, ensuring disciplined qualification, governance, forecasting accuracy, and risk management. • Lead, coach, and develop a team of Enterprise Client Executives, setting clear expectations around account planning, value-based selling, and executive engagement. • Drive strategic partner engagement with systems integrators, cloud providers, and technology partners, integrating them into enterprise account strategies and deal execution. • Champion enterprise sales transformation through adoption of AI-enabled selling, data-driven decision-making, and modern sales execution practices. Skills & Qualifications • Proven experience leading enterprise-segment sales teams and managing large, complex, multi-year, high-value customer engagements. • Demonstrated track record of exceeding enterprise revenue targets and driving sustained growth in technology, infrastructure, cloud, or enterprise software environments. • Strong executive presence with the ability to influence, advise, and build credibility with C-suite and senior enterprise stakeholders. • Highly structured and disciplined leader capable of orchestrating multiple concurrent enterprise sales motions across matrixed organizations. • Strong business and financial acumen combined with technical credibility across data management, cloud, hybrid infrastructure, and modern enterprise architectures. • Exceptional communication, negotiation, and leadership skills, with the ability to inspire high-performing teams and drive alignment across stakeholders. • Bachelor's degree in Business, Marketing, or a related field required; MBA or equivalent advanced degree preferred At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process. Equal Opportunity Employer: NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification. Why You'll Thrive at NetApp At NetApp, you won't wait for the perfect moment-you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure. NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security. Our culture We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed-they drive everything we do. If you're ready to innovate, rise to the challenge, and own every moment - make your next move your best one. Apply now. Submitting an Application To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application. AI Disclosure For select roles, some stages of our hiring process may use artificial intelligence tools to help evaluate applications and candidate selection. These tools support-rather than replace-human decision-making.

Job Title Solution Architect Job Description In support of Sage's vision, the IT function has moved to a single global operating model. Therefore, we have moved to a new IT management structure, aligned functionally, supported by regional and local representation. Our mission is to transform the way IT is delivered to customers and colleagues across the world with the emphasis on simplicity, mobility, and efficiency. The Architecture function is core to enabling our colleagues to focus more on our customers and increasing revenue by providing unified global IT platforms, multi-channel customer engagement and a consistent customer experience across the globe. This role is responsible for the delivery of large, complex solution architectures and governance that help to enable and transform regional and global IT services. This responsibility includes but is not limited to; working closely with business analysts and business stakeholders to understand requirements, defining, and designing architectures, liaising with delivery teams on technical detail, overseeing builds and ensuring alignment with architecture, and participating in global governance boards. You will work alongside the broader architecture team to ensure the successful evolution from local to global architecture design and from traditional on premise and custom-built platforms to open and modular cloud-hosted services. On a day-to-day basis you will work closely with the project and programme teams and be the voice of architecture. You will report on the progress of architecture deliverables to key stakeholders and ensure the application delivery leadership team is kept informed of progress through standard reporting methods and architecture forums. Key Responsibilities Key accountabilities and decision ownership: (8 or 10 max) Define complex solutions according to business requirements and strategic targets Build strong working relationships with regional and global stakeholders across the business, and to lead architecture design and governance on projects Work closely with stakeholders across functions, becoming a strong partner to the business and influencing decisions from ideation through to implementation Drive opportunities to move from disparate local systems to unified, strategic global systems, in line with global business and IT strategy Evangelise new, emerging, or disruptive technologies and methodologies where they represent an opportunity or advantage to the business Work with Enterprise Architects and business leaders to build transformation roadmaps Represent the wider Architecture function Work with the Director of Architecture and other leaders and contribute the evolution and delivery of our IT strategy Function IT Country United Kingdom Office Location Newcastle Work Place type Hybrid Advert Working at Sage means you're supporting millions of small and mid-sized businesses globally with technology to work smarter and move faster. We build software that reduces busywork so customers can spend less time on admin and more time building their business. Our colleagues are high-performers who prioritise growth, make bold choices, and focus and galvanise to get things done. They work on meaningful, market-shaping initiatives that stretch their skills, sharpen their craft, and create real customer impact. Explore our culture and benefits: We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. We're a Disability Confident employer - if you're applying through this scheme or need adjustments at any stage, contact .

Description WTW is seeking a Senior Director of Exposure & Vulnerability Management to lead WTW's vulnerability management security program. Reporting to the Global Head of Attack Surface Management, this leader owns the strategy, execution and evolution of enterprise exposure management capabilities spanning vulnerability operations, exposure validation, aligning with secure development (SAST/SCA/DAST) and risk intelligence, with a relentless focus on prioritization, business impact, mitigation strategies and measurable risk reduction. The role partners closely with Corporate & Business Technology, Cloud Operations, Product, Platform Engineering, Risk Management, Privacy & Compliance, Managed Service Providers and Internal Audit stakeholders to ensure security findings are translated into actionable insight, aligned remediation priorities and demonstrably improved security outcomes across the enterprise. As a senior member of the Attack Surface Management leadership team, the Senior Director also acts as a strategic deputy to the Global Head, contributing to program direction, investment decisions, steering committee deliverables, and executive-level reporting. The Role As WTW continues to scale its digital platforms, client services and cloud estate, managing cyber risk requires more than identifying vulnerabilities. It requires understanding exposure, exploitability, reachability and business impact across infrastructure, cloud, identity, applications and the software supply chain. The Exposure & Vulnerability Management function is accountable for transforming how security risk is identified, contextualized, validated and addressed across the enterprise. This includes shifting to a unified, continuous exposure management model that is aligned to Continuous Threat Exposure Management (CTEM) principles and built on an accurate, authoritative view of WTW's assets. The Senior Director will lead multi-disciplinary global teams while driving modernization across data, tooling, metrics, governance and engagement models. The Responsibilities Exposure Management Strategy & Program Leadership Define and own WTW's enterprise exposure & vulnerability management strategy and a multi-year roadmap that aligns infrastructure, cloud, application, identity and software supply chain risk into a unified risk view. Operationalize a continuous exposure & vulnerability management lifecycle (scoping, discovery, prioritization, validation and mobilization) aligned to CTEM principles. Track vulnerabilities via risk-based prioritization grounded in exploitability, threat intelligence, asset criticality, exposure and business impact. Establish clear ownership models, accountability and engagement patterns with technology and engineering teams to drive timely and effective remediation. Own the annual operating plan and budget for exposure & vulnerability management, building business cases for investment and demonstrating return in terms of risk reduction. Discovery, Scoping & Asset Context Ensure continuous, comprehensive discovery of exposures across on-premises, cloud technologies, endpoints, IoT, SaaS and internet-facing attack surfaces. Partner with the Asset Management team to ensure exposure data is anchored to an accurate, authoritative asset inventory (CMDB), including ownership, business service mapping and criticality tiering. Ensure exposure coverage includes misconfigurations, cloud posture, identity and access weaknesses, external attack surface and unmanaged or shadow assets. Risk-Based Prioritization & Exposure Validation Own and continuously refine WTW's risk-based vulnerability scoring and prioritization model, incorporating exploit prediction (e.g. EPSS), known-exploited intelligence (e.g. CISA KEV), threat intelligence, compensating controls and business context. Establish exposure validation capabilities, including attack path analysis, breach and attack simulation, and coordination with penetration testing and red team functions, to confirm real-world exploitability. Define and maintain risk-tiered remediation SLAs that differentiate by exposure, asset type and business criticality. Vulnerability Operations & Remediation Mobilization Lead global teams responsible for vulnerability operations, ensuring consistent, scalable execution of discovery, validation, prioritization, tracking and closure across technology domains. Drive remediation mobilization through integrated workflows, clear hand-offs to owning teams and escalation paths for overdue or high-risk exposures. Lead WTW's response to critical and emerging vulnerabilities (e.g. zero-days and widely exploited flaws), coordinating rapid impact assessment, executive communication and accelerated remediation with Security Operations, Incident Response and Technology. Maintain availability for critical and emerging vulnerability events (e.g. zero-days), including participation in an on-call rotation or escalation structure to ensure rapid impact assessment and response outside of standard business hours. Own the vulnerability risk exception and acceptance process, ensuring exceptions are risk-assessed, time-bound, approved at the appropriate level and tracked to resolution. Secure Development & Software Supply Chain (Partner to Application Security) Partner with Application Security and Business Technology leadership to embed SAST, DAST and SCA coverage and the broader application security toolchain (e.g., secrets detection, container and infrastructure-as-code scanning) - contributing risk-based prioritization methodology and ensuring application findings feed into the same risk-ranked queue as infrastructure and cloud exposures, rather than owning the toolchain itself. Support Application Security's efforts to embed security earlier in the SDLC by aligning exposure & vulnerability management's remediation workflow, SLAs, and reporting with their developer-friendly tooling and pipeline guardrails - extending consistent tracking and accountability to application-layer findings without taking on pipeline ownership. Collaborate with Application Security, Business Technology, and GRC to strengthen software supply chain risk management - including open-source governance and SBOM practices - providing exposure-management visibility, prioritization, and reporting rather than owning the program. Governance, Regulatory & Risk Alignment Own the policies, standards and procedures governing vulnerability and exposure management, ensuring they are current, enforceable and consistently applied. Ensure the program meets regulatory and contractual obligations across WTW's operating jurisdictions, including DORA, NYDFS Part 500, GDPR and relevant client and industry requirements. Serve as the accountable lead for exposure & vulnerability management in engagements with regulators, Internal Audit, external auditors and client security assessments, and own remediation of related findings. Partner with Enterprise Risk and the second line to align exposure metrics with WTW's cyber risk appetite, key risk indicators and risk register. Assess and govern exposure risk introduced through acquisitions, divestitures and third-party or managed service providers. Data, Metrics & Risk Intelligence Build and mature exposure-focused metrics and KRIs that enable leadership to understand risk posture, trends, remediation effectiveness and SLA performance. Partner with data and analytics teams to leverage security telemetry, automation and correlation across multiple data sources. Translate technical findings into clear, decision-ready insight for the CISO, executive leadership, risk committees and, where required, the Board. Technology, Automation & Vendor Management Drive modernization of exposure & vulnerability management tooling, workflows and integrations, including consolidation and rationalization of overlapping tools. Identify and deliver opportunities for automation, orchestration and responsible use of AI to scale prioritization, triage and remediation. Partner with Product, Business Technology, Engineering, Cloud Operations, and Architecture teams to influence platform capabilities and security-by-design practices. Own vendor and managed service relationships for exposure & vulnerability management, including selection, contract governance and performance management. Leadership, Talent & Stakeholder Engagement Lead, coach and develop high-performing teams across multiple disciplines and geographies, including managers of managers. Design the organization, roles and career paths for the function; build succession and a strong bench of future leaders. Foster a culture of collaboration, accountability and continuous improvement, breaking down silos between vulnerability, asset and application security teams. Serve as a trusted advisor to Technology, Security and Risk leadership on exposure trends and remediation priorities. Influence cross-functional stakeholders without direct authority in a complex, matrixed, global environment. Qualifications . click apply for full job details

Job Title Senior Product Marketing Manager Job Description At Sage, we're building the next generation of AI-powered accounting to radically simplify how small businesses manage their finances. We're looking for a Senior Product Marketing Manager to lead the proposition. Reporting to the Director of Product Marketing for Small Business, this role is ideal for someone who can turn complex innovation into clear customer value, challenge the status quo with bold thinking and bring deep empathy for the needs of small businesses and accountants. You'll own the PMM strategy for Sage's AI accounting proposition, influencing and collaborating with product teams you'll turn product vision into a clear, compelling and commercially successful proposition. You'll define how the proposition meets the distinct needs of ICPs, shaping the positioning, messaging and customer experience. Working across Product, Commercial, Growth and regional teams, you'll define the messaging and positioning of the proposition and lead the GTM strategy for tier 1 launches. You'll connect customer insight with pricing, packaging, go-to-market and in-life customer decisions, helping Sage unlock new growth opportunities. Location - Hybrid, 3 days per week in our London or Newcastle offices and 2 days from home. Key Responsibilities • Own the ICP-specific value propositions, positioning and messaging, translating complex AI capabilities into clear customer and commercial value. • Lead customer, market and competitor insight, testing assumptions and creating the evidence bank needed to guide product decisions, strengthen claims and support GTM investment. • Partner with Product and Commercial teams to influence the roadmap, customer experience, pricing and packaging to drive disruption and differentiation in market. • Partner with growth teams to create integrated launch strategies from early adopter programmes through to generally available releases, setting target audiences, market sequencing, channel plans, success measures and launch phase gates. • Own the end-to-end lifecycle strategy for each ICP, from acquisition through in-life management, driving engagement, retention and ARPU growth. • Drive cross-functional readiness across Marketing, Sales, Partners, Support and Customer Success, ensuring teams have the messaging, enablement, assets and customer communications required to execute. • Drive commercial performance, turning customer and commercial feedback into action, and identify new use cases, segments and monetisation opportunities that expand the propositions long-term potential. What We're Looking For: • Experience in Product Marketing, ideally in B2B SaaS • Proven track record in proposition development that deliver commercial outcomes. • Track record applying AI capabilities within products and propositions to deliver better customer outcomes. • Strong grasp of AI tools and processes, using them effectively to work faster and improve productivity. • A strategic thinker who's customer-obsessed and passionate about elevating the small business experience. • Excellent communicator with strong stakeholder management skills and a bias for action. • Curious, adaptable, and excited by the challenge of building and scaling products in a fast-paced environment. Benefits? We have plenty • Generous bonuses and pension scheme: Up to 8% matched pension contribution plus 2% top-up by Sage • 25 days of paid annual leave with the option to buy up to another 5 days • 8 bank holiday days • Paid 5 days yearly to volunteer through our Sage Foundation • 50% income protection • Holiday buy + sell • Comprehensive health, dental, and vision coverage • Work away scheme for up to 10 weeks a year • Ongoing training and professional development • Hybrid working • Healthy Mind app membership • Access to various helpful memberships for finances, health and wellbeing Function Product Country United Kingdom Office Location London;Newcastle Work Place type Hybrid Advert Working at Sage means you're supporting millions of small and mid-sized businesses globally with technology to work smarter and move faster. We build software that reduces busywork so customers can spend less time on admin and more time building their business. Our colleagues are high-performers who prioritise growth, make bold choices, and focus and galvanise to get things done. They work on meaningful, market-shaping initiatives that stretch their skills, sharpen their craft, and create real customer impact. Explore our culture and benefits: We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. We're a Disability Confident employer - if you're applying through this scheme or need adjustments at any stage, contact .

Job Title Senior Product Marketing Manager Job Description At Sage, we're building the next generation of AI-powered accounting to radically simplify how small businesses manage their finances. We're looking for a Senior Product Marketing Manager to lead the proposition. Reporting to the Director of Product Marketing for Small Business, this role is ideal for someone who can turn complex innovation into clear customer value, challenge the status quo with bold thinking and bring deep empathy for the needs of small businesses and accountants. You'll own the PMM strategy for Sage's AI accounting proposition, influencing and collaborating with product teams you'll turn product vision into a clear, compelling and commercially successful proposition. You'll define how the proposition meets the distinct needs of ICPs, shaping the positioning, messaging and customer experience. Working across Product, Commercial, Growth and regional teams, you'll define the messaging and positioning of the proposition and lead the GTM strategy for tier 1 launches. You'll connect customer insight with pricing, packaging, go-to-market and in-life customer decisions, helping Sage unlock new growth opportunities. Location - Hybrid, 3 days per week in our London or Newcastle offices and 2 days from home. Key Responsibilities • Own the ICP-specific value propositions, positioning and messaging, translating complex AI capabilities into clear customer and commercial value. • Lead customer, market and competitor insight, testing assumptions and creating the evidence bank needed to guide product decisions, strengthen claims and support GTM investment. • Partner with Product and Commercial teams to influence the roadmap, customer experience, pricing and packaging to drive disruption and differentiation in market. • Partner with growth teams to create integrated launch strategies from early adopter programmes through to generally available releases, setting target audiences, market sequencing, channel plans, success measures and launch phase gates. • Own the end-to-end lifecycle strategy for each ICP, from acquisition through in-life management, driving engagement, retention and ARPU growth. • Drive cross-functional readiness across Marketing, Sales, Partners, Support and Customer Success, ensuring teams have the messaging, enablement, assets and customer communications required to execute. • Drive commercial performance, turning customer and commercial feedback into action, and identify new use cases, segments and monetisation opportunities that expand the propositions long-term potential. What We're Looking For: • Experience in Product Marketing, ideally in B2B SaaS • Proven track record in proposition development that deliver commercial outcomes. • Track record applying AI capabilities within products and propositions to deliver better customer outcomes. • Strong grasp of AI tools and processes, using them effectively to work faster and improve productivity. • A strategic thinker who's customer-obsessed and passionate about elevating the small business experience. • Excellent communicator with strong stakeholder management skills and a bias for action. • Curious, adaptable, and excited by the challenge of building and scaling products in a fast-paced environment. Benefits? We have plenty • Generous bonuses and pension scheme: Up to 8% matched pension contribution plus 2% top-up by Sage • 25 days of paid annual leave with the option to buy up to another 5 days • 8 bank holiday days • Paid 5 days yearly to volunteer through our Sage Foundation • 50% income protection • Holiday buy + sell • Comprehensive health, dental, and vision coverage • Work away scheme for up to 10 weeks a year • Ongoing training and professional development • Hybrid working • Healthy Mind app membership • Access to various helpful memberships for finances, health and wellbeing Function Product Country United Kingdom Office Location London;Newcastle Work Place type Hybrid Advert Working at Sage means you're supporting millions of small and mid-sized businesses globally with technology to work smarter and move faster. We build software that reduces busywork so customers can spend less time on admin and more time building their business. Our colleagues are high-performers who prioritise growth, make bold choices, and focus and galvanise to get things done. They work on meaningful, market-shaping initiatives that stretch their skills, sharpen their craft, and create real customer impact. Explore our culture and benefits: We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. We're a Disability Confident employer - if you're applying through this scheme or need adjustments at any stage, contact .

Location: Belfast Arnott House, United Kingdom Thales is a global technology leader with more than 83,000 employees on five continents. With over 7,500 people in the UK, operating across defence, space, aerospace, and digital security, we help build a future we can all trust. Thales supports the security and stability of our nation by providing extraordinary technology to our customers, as well as delivering social value to the UK with our products and services. Title: Senior Customer Operations Analyst Team: Customer Intelligence, Customer Success Reports to: Director, Customer Intelligence Base location: Belfast, N. Ireland (Hybrid model) About the Role Imperva, A Thales Company, is seeking a Senior Customer Operations Analyst to join the Customer Intelligence team within our Customer Success organisation. This role keeps Customer Success running on accurate data, efficient processes and well-used tools. You will be the go-to person for how Customer Success operates: running our Customer Success platform (Planhat), keeping customer data accurate across Planhat and Snowflake, improving the processes our Customer Success teams use every day and producing the reporting that shows leaders how the business is performing, as well as putting AI to work for our Customer Success teams through Planhats AI suite, in house LLM's and other relevant technologies. You will work alongside Customer Success leadership to turn data into practical improvements for our teams and customers. This is a hands-on, senior individual-contributor role for an experienced analyst who combines strong data skills with a passion for making operations work better. Key Responsibilities Customer Success Platform & Systems Act as lead administrator and subject-matter expert for Planhat, managing configuration, workflows, playbooks, automation and ongoing optimisation. Support system integration and data ingestion between Planhat, Snowflake, Salesforce and other business systems, working with IT and Data Engineering. Gather, document and prioritise requirements for new tooling, automation, reporting and process changes. AI & Automation Configure, roll out and continuously improve AI features within Planhat, such as account summaries, AI-assisted insights and automated workflows, so they genuinely help Customer Success teams in their day-to-day work. Work with our in-house LLM to build and refine AI-powered use cases for Customer Success, such as account and meeting summaries, answering questions about customers, and drafting customer communications. Write, test and refine prompts, and prepare and maintain the customer data and knowledge sources the AI tools draw on, making sure outputs are accurate, relevant and useful. Identify manual, repetitive tasks across Customer Success and find ways to remove them using AI and automation. Train and support Customer Success teams in using AI tools effectively and responsibly, gathering feedback to improve them. Make sure AI use follows company data security, privacy and responsible-AI guidelines, working with IT, Security and Data teams. Operational Process & Enablement Design, maintain and continuously improve Customer Success operational processes, such as onboarding, account reviews, success plans, renewals handovers and customer engagement, using data to measure how well they work. Provide enablement and training to Customer Success teams on Planhat, reporting and processes, and create clear documentation and guides. Act as the first point of contact for Customer Success teams on tools, data and process questions, resolving issues and spotting recurring needs. Contribute to cross-functional projects with Sales, Product, Finance and Support that affect how Customer Success operates. Data Quality & Governance Own data quality across Customer Success data, identifying issues and driving them to resolution at the source. Write and maintain SQL queries and data sets in Snowflake to support Customer Success reporting and operations. Maintain clear data definitions, field standards and documentation so teams use data consistently. Reporting & Operational Insight Build, maintain and continuously improve Customer Success reporting in Planhat and PowerBI, from leadership dashboards to day-to-day operational views for Customer Success. Analyse product usage, customer engagement and operational data to answer business questions, track team performance and highlight areas to improve. Present findings and recommendations clearly to Customer Success teams, project leads and business leaders, including data for business reviews and leadership updates. Collaborate with the Data Strategist on customer health and retention insight, making sure the data behind it is accurate and the results are visible to Customer Success teams. Work with stakeholders to understand their needs, set priorities and manage multiple projects at once. Share knowledge with and support less experienced analysts and Customer Success colleagues. What Success Looks Like Planhat is well adopted, accurate and automated, saving CSMs time. Customer Success processes are clear, documented and measurably more efficient. Data quality issues are caught early and fixed at the source. AI tools in Planhat and our in-house LLM are widely used by Customer Success teams and save them measurable time. Customer Success teams and leaders trust and regularly use accurate, up-to-date reporting. Job Requirements Essential Bachelor's degree in Data Analytics, Business Analytics, Business Information Systems or a related data analysis field, or equivalent experience in data and business analytics. 5+ years of experience in an operations analyst, business analyst or data analyst role, ideally including time in Customer Success Operations, Revenue Operations or Sales Operations in a B2B SaaS or technology environment. Hands-on experience administering a Customer Success platform, ideally Planhat (or similar, such as Gainsight or ChurnZero), and/or Salesforce. Demonstrated expertise in Power BI, including building dashboards for senior audiences. Strong SQL skills, ideally with Snowflake, and proficiency in Python or another scripting language for data preparation and analysis. Proven experience designing, documenting and improving business processes, and helping teams adopt them. Practical experience using AI tools or LLMs in a business setting, such as writing and refining prompts or configuring AI features in business software, with a strong interest in applying AI to improve how teams work. Familiarity with common SaaS customer metrics (e.g. ARR, renewals, adoption, health scores) and how Customer Success teams use them. Ability to turn data into a clear story and practical recommendations for non-technical audiences. Detail-oriented, with a track record of finding data quality issues quickly and driving them to resolution. Experience working cross-functionally and influencing stakeholders. A highly organised self-starter who manages multiple priorities in a fast-paced environment. Excellent verbal and written communication skills and the ability to work well in a distributed, international team. Desirable Experience with dbt or other data transformation tools alongside Snowflake. Experience with system integrations, APIs or ETL tools. Experience rolling out or supporting AI features in a CRM or Customer Success platform, such as Planhat AI, Salesforce Einstein or Agentforce. Experience working with in-house or enterprise LLMs, including prompt design, retrieval-augmented generation (RAG) knowledge sources or evaluating AI output quality. Experience with workflow automation tools. Knowledge of the cybersecurity or data security industry. Applicants must be legally authorized to work in the UK at the time of hire. This position is not eligible for visa sponsorship or for assuming sponsorship of an employment visa now or in the future. At Thales, we ensure equal opportunities, pay and working conditions for all. The benefits we offer include private medical insurance, buying or selling annual leave, cycle to work schemes, employee discounts, paid volunteering day, stocks and shares, annual bonus and much more depending on the role. Read more about our benefits here. We are committed to creating a workplace where everyone feels valued for who they are and the unique strengths they bring. Discover more about our programmes, employee networks, wellbeing policies, and inclusive features here. If this role isn't quite right for you, we encourage you to join our talent community where your details will be shared with our recruitment teams for other potential opportunities. Join the Talent Community here. Join Thales in the UK - Innovate with us and shape the future!

A growing accountancy and advisory firm is looking for a qualified Audit Senior to join its Crawley team. You will lead assignments for an impressive portfolio of established corporates, growing businesses and international groups while developing the client, commercial and leadership experience needed to progress into management. This is a visible position within a growing team, offering genuine responsibility and regular access to Managers, Directors and Partners. As an Audit Senior, you will: You will take ownership of audit assignments from planning through to completion, becoming a trusted point of contact for clients and a source of support for junior colleagues. Lead external audit engagements from planning and fieldwork through to completion. Manage day-to-day relationships with client finance teams and senior stakeholders. Coordinate assignments to ensure work is delivered accurately, efficiently and within budget. Review the work of junior and part-qualified colleagues. Coach team members and provide constructive feedback throughout assignments. Prepare and review financial statements under UK GAAP. Identify audit issues early and communicate clear, practical solutions. Work closely with Managers and Partners on technically complex or higher-risk areas. Use modern audit and data-analysis technology across remote and client-site engagements. You will have the autonomy to run assignments properly, supported by a wider team with the technical resources and international reach to handle complex clients. As an Audit Senior, you will bring: You will be ACA or ACCA qualified, or approaching qualification, with strong external audit experience gained within an accountancy practice. Experience leading audit fieldwork through to completion. Strong technical knowledge of UK GAAP and auditing standards. The confidence to manage client relationships and lead audit teams. The ability to balance quality, deadlines and commercial considerations. A supportive approach to coaching and developing junior colleagues. The right to work in the UK without restriction. Experience with Caseware, Inflo or similar audit platforms would be useful but is not essential. As an Audit Senior, you will receive: Salary of £45,000-£52,000, depending on experience. Hybrid and flexible working. A varied portfolio with international and larger corporate exposure. Clear progression towards Assistant Manager and Manager. Ongoing technical, leadership and career development. Private medical cover, pension and a competitive wider benefits package. The opportunity to build a long-term career within a growing firm. This is an excellent opportunity for an Audit Senior who wants greater ownership, stronger client exposure and a credible next step into management. Apply now or contact Rutherford Briant Recruitment for a confidential discussion. Rutherford Briant is passionate about equity, diversity, and inclusion. We seek individuals from the widest talent pool and encourage underrepresented talent to apply to vacancies with us. We are committed to recruitment processes that are fair for all, regardless of background and personal characteristics.

Role: Client Relationship Manager Salary: £40,000 - £48,000 d.o.e. Location: Chichester Office (Hybrid Working) Position: Full-Time, Permanent (37.5 hours/week) Hours: Monday to Friday, 9:00 AM - 5:30 PM (Flexible start/finish times available) The Role of the Client Relationship Manager As a Client Relationship Manager within the Business Services Group, you will act as the primary point of contact for a varied portfolio of clients. You will combine strong technical expertise with excellent commercial acumen, ensuring the timely, accurate, and profitable delivery of accounting, tax, and advisory services. Key Responsibilities for the Client Relationship Manager: Portfolio Management: Lead and nurture lasting, trusted relationships across your dedicated client portfolio. Service Delivery: Oversee accounting, tax compliance, management accounts, and advisory engagements from planning through to completion. Team Leadership: Delegate work effectively to trainees and junior staff, reviewing their output to ensure high-quality standards are consistently met. Strategic Support: Collaborate with Managers and Directors on complex technical matters and high-value advisory projects. Value Addition: Identify commercial and advisory opportunities to help clients grow and streamline their operations. Performance Monitoring: Manage WIP, deadlines, budget targets, and recovery rates across your client base. About You Our client is looking for a collaborative, commercially minded, and approachable professional who embodies the following core values: Quality Service: Takes pride in technical excellence, accuracy, and meeting strict deadlines. Enthusiasm: Proactive, positive, and motivated to solve problems and help clients succeed. Smart Working: Possesses a solid commercial mindset to manage priorities, improve efficiencies, and add tangible value. Team Player: Supportive and caring, with a passion for mentoring junior team members and contributing to a positive office culture. Requirements: Proven experience managing a portfolio of clients within an accountancy practice setting. Strong technical background in accounts preparation, tax, and compliance requirements. ACA, ACCA qualification, or equivalent experience (QBE welcome). Excellent verbal and written communication skills with the confidence to handle client queries directly. Demonstrated experience reviewing work completed by junior staff and offering constructive guidance. Proficiency with cloud accounting software and modern IT tools. Why Join My Client? My client strongly believes that when their team succeeds, the firm succeeds. In return for your expertise and dedication, they offer a highly supportive environment and an exceptional rewards package: Competitive Salary (£40k - £48k d.o.e.) with benchmarked annual remuneration reviews. Generous Leave: 33 days' annual leave (including bank holidays) PLUS your birthday off, with the option to purchase extra leave. Hybrid & Flexible Working: Outstanding work-life balance with modern hybrid options once established. Professional Growth: Professional subscriptions paid in full, ongoing technical training, and clear career progression routes. Health & Wellbeing: Access to an employee wellbeing programme, salary sacrifice schemes for private healthcare, and pension top-ups. Culture: Quarterly team-building meetings, regular social events, and a genuinely friendly, collaborative workplace culture. How to Apply If you are ready to take the next step in your practice career, build meaningful client relationships, and make a real impact, we would love to hear from you. To submit your application or learn more about this opportunity, please get in touch today.

Are you an experienced Transaction Services professional looking for the opportunity to take ownership of a growing Due Diligence offering, lead transactions from start to finish and play a key role in shaping the future of an ambitious Corporate Finance team? An established and rapidly expanding national accountancy and advisory group is looking to appoint a Transaction Services Associate Director or Director to join its Manchester-based Corporate Finance team. Operating as the group's central Corporate Finance function, the Manchester team delivers both Lead Advisory and Transaction Services work, supporting clients across a diverse range of sectors and transaction sizes. Transaction Services Associate Director / Director Responsibilities: Taking ownership of buy-side and sell-side Financial Due Diligence assignments, managing transactions from initial scoping through to final reporting. Acting as the primary point of contact for clients, investors, funders and other professional advisers throughout the transaction process. Agreeing assignment scopes, negotiating fees and managing the commercial delivery of engagements. Leading and reviewing financial analysis, identifying key commercial risks, financial trends, working capital considerations and transaction-related issues. Preparing, reviewing and presenting comprehensive Due Diligence reports, providing clear, commercially focused recommendations to clients. Managing and developing junior members of the Corporate Finance team, overseeing workloads, quality and delivery. Working closely with the Partners to communicate key findings, resolve complex transaction issues and ensure successful outcomes. Supporting business valuation assignments and contributing to wider Corporate Finance projects where appropriate. Building and maintaining relationships with clients, intermediaries, funders and professional advisers to generate new opportunities. Playing an active role in the strategic development and continued growth of the Transaction Services offering. Transaction Services Associate Director / Director Attributes: ACA or ACCA qualified with significant experience gained within Transaction Services or Financial Due Diligence. Ideally around 5-6 years' relevant Transaction Services experience, although candidates with a broader depth of experience will also be considered. A background within a Top 20, mid-tier or independent Corporate Finance boutique would be particularly attractive. Proven experience leading Financial Due Diligence assignments with responsibility for client management, delivery and reporting. Strong financial analysis skills, with the ability to interpret complex financial information and communicate findings commercially. Confident managing transactions independently, including scoping engagements, agreeing fees and overseeing project delivery. Excellent communication and relationship-building skills, with the credibility to engage directly with business owners, investors and senior stakeholders. A commercial mindset and the appetite to originate work, develop professional networks and contribute to business development. Transaction Services Associate Director / Director Benefits: Hybrid and Flexible working Enhanced Maternity Package Benefits Portal Birthday off Genuine long-term progression opportunities as the Corporate Finance offering continues to expand. If this role sounds like the right next step for you then APPLY NOW

Location London About the job Job summary Across government, effective IT service management is critical to delivering reliable, secure and user-focused digital services. A high-performing service desk ensures that colleagues can work productively, systems remain available, and technical issues are resolved quickly and effectively. As organisations continue to adopt modern, hybrid working models, strong operational leadership and service excellence are essential. Ofgem plays a vital role in the UK's energy system, protecting consumers and enabling a more secure, fair and sustainable energy future. Ensuring the resilience and performance of our internal IT services is key to supporting our people and delivering on this mission. Ofgem is on an ambitious transformation journey. Within the Digital, Data and Security Services (DDSS) directorate, we are strengthening our IT service management capability to support a modern digital organisation. This includes improving service performance, enhancing user experience, and integrating IT and estates support to create seamless services across our offices and technology platforms. As a Service Desk Manager , you will lead the delivery of first- and second-line IT support across Ofgem. You will manage a team supporting end users, applications, devices and on-site technology, ensuring high-quality service delivery aligned to business needs. You will drive service improvement, embed ITIL best practice and ensure services evolve to meet current and future demands. This is a key leadership role within a fast-paced operational environment, requiring strong service management expertise, excellent stakeholder engagement and a focus on delivering outstanding user outcomes. Job description You will be responsible for: Leading the delivery of Service Desk operations, ensuring effective first- and second-line support across all sites Managing and developing a team of Service Desk analysts, fostering an inclusive and high-performing culture Monitoring and improving service performance against SLAs and KPIs Embedding ITIL best practice across Incident, Request and Problem Management Using service data, user feedback and performance metrics to drive continual service improvement Overseeing rota planning and resource scheduling to support hybrid and on-site working requirements Maintaining knowledge bases and documented processes to ensure consistent service delivery Providing technical advice to project teams on service readiness and ongoing support Building strong relationships with internal stakeholders and external suppliers to enable joined-up service delivery Supporting the integration of IT and estates services, including sustainability and workplace initiatives Managing supplier performance and ensuring alignment with service expectations We are looking for: An experienced IT Service Desk Manager or Service Management professional with a strong track record of leading operational teams in complex environments. You will be a confident leader with a passion for delivering excellent customer service and driving continuous improvement. You may come from a service desk, IT operations or service management background, but you will demonstrate: Proven experience managing IT service desk operations Strong leadership capability, with experience developing and motivating teams Experience managing service performance against SLAs and KPIs Sound understanding of ITIL frameworks and service management best practice Ability to analyse data and identify opportunities to improve service delivery Strong stakeholder engagement and communication skills Experience working with third-party suppliers and service providers An ITIL qualification (e.g. ITIL v4 Foundation) is expected, or a willingness to achieve this within 6 months. Experience of service improvement initiatives, estates integration, or working in a public sector or regulated environment would be beneficial. This is an opportunity to play a key role in enabling Ofgem's digital services by ensuring reliable, high-quality IT support across the organisation. You will help create a service desk function that is responsive, efficient and continuously improving, supporting colleagues to deliver on Ofgem's mission at a critical time of change. Person specification Essential Criteria Professional Expertise - Demonstrated capability in leading an enterprise-wide team in IT service operations, with a track record of high performance and delivery in previous roles (Lead Criteria) ITIL Knowledge & Application - Strong working knowledge of ITIL processes with a requirement to hold currently or to obtain a minimum of ITIL v4 Foundation within 6 months of role acceptance (Lead Criteria) Service Delivery Management - Experience managing end-to-end IT service delivery, with accountability for performance against KPIs and service expectations. Stakeholder Engagement - Proven ability to build and manage effective working relationships with internal and external stakeholders, including influencing service reporting and improvement discussions Problem Resolution Leadership - Experience leading teams in diagnosing and resolving technical issues, with a focus on improving service desk performance and user outcomes. Desirable Criteria Experience in Service Improvement Initiatives - Exposure to or involvement in continuous improvement activities, including identifying and implementing changes to enhance service desk performance or user experience. Understanding of Public Sector Digital Standards - Awareness of government digital service standards, accessibility requirements, or experience working within a regulated or policy-driven environment.

Location London, Glasgow, Croydon, Manchester or Sheffield. Frequent travel to 2 Marsham Street, London will be required if based elsewhere in the UK. About the job Job summary Home Office Digital designs, builds and runs the technology and services that deliver, at scale, some of the UK's most critical and well-used public services. The digital capability plays a critical part in every part of the Home Office in delivering its mission from how we secure the border and control immigration to issues passports and reducing and preventing crime, supporting these services that impact millions of people every year. The Home Office Digital estate consists of more than 600 systems, enabling critical services such as; 13 million Electronic Travel Authorisations since launch 3 million visa applications annually 130 million border checks each year 7 million passport applications annually 140 million police checks on people, vehicles, and property Migration and Borders Digital (M&B Digital) is part of Home Office Digital. We are a Portfolio of around 3,500 dedicated professionals made up of civil servants and suppliers working together to develop some of the most challenging and transformative technology products, supporting critical programmes within the Migration and Borders system. Working closely with colleagues in the Migration and Borders mission, we also support a number of the Home Office's capabilities such as Citizenship Services, Immigration Enforcement, Border Force and the Asylum Group. We jointly design services, build, run and sustain them to enable some of the government's most important strategic outcomes, notably the legitimate movement of people and goods to support economic prosperity. Job description There are four roles available: Asylum Independent Immigration Appeals Authority Digital Deputy Director - This role provides strategic leadership and programme delivery of the Independent Immigration Appeals Authority (IIAA) Programme. This role leads the design, development and delivery of the Programme including all related products and digital services across Home Office Digital, overseeing a blended team of approximately 50 Civil Servants, Managed Suppliers, and managing an annual budget of circa £60 million. The programme scope and budget continues to develop and be defined. Asylum Transformation Digital Deputy Director - This role provides strategic leadership, programme delivery, and continuous improvement of digital services across the totality of Asylum Group Directorate and Programmatic structures, part of the wider Migration and Borders system. This role leads the development and delivery of Asylum related programmes and projects, products and digital services, overseeing a blended team of approximately 150 Civil Servants, Managed Suppliers, and managing an annual budget exceeding £150 million. Borders, Compliance and Enforcement Digital Deputy Director - This role provides strategic leadership, programme delivery, and continuous improvement of digital services across the Border Security Command (BSC) including Home Office Intelligence (HOI), Immigration Enforcement (IE) and Border Force (BF), all as part of the wider Migration and Borders system. This role leads the development and delivery of BSC, IE and BF related programmes and projects, products and digital services, overseeing a blended team of approximately 150 Civil Servants, Managed Suppliers, and managing an annual budget exceeding £150 million Passports, Citizenship & Civil Registration Digital Deputy Director - This role provides strategic leadership, programme delivery, and continuous improvement of digital services across the UK's passport and civil registration domains, all as part of the wider Migration and Borders system. This role leads the development and delivery of Passports and Civil Registration products, platforms and digital services, overseeing a blended team of approximately 600 Civil Servants and suppliers, and managing an annual budget exceeding £100 million. Key responsibilities: The posts will report into the Migration & Borders Digital Directors and will be part of senior leadership team as well as part of the wider Home Office Digital leadership. Strategic Digital leadership: Set and drive a compelling digital strategy, vision and roadmap. Balance immediate operational priorities with long-term transformation, future trends and wider Home Office and government objectives. Product, Programme and Service Delivery: Lead delivery of high-priority programmes and product portfolios. Embed end-to-end product lifecycle management and ensure services are user-centred, secure, robust, scalable and aligned across policy, operations and digital. Live Service and Continuous Improvement: Ensure effective service management, operational resilience and cyber security. Use performance data, user feedback and emerging technology to improve quality, accessibility and public value. Stakeholder Engagement: Build strategic relationships across business areas, government, suppliers and industry. Translate complex digital issues clearly, build consensus, secure buy-in and provide transparent reporting on progress, risk and challenge. People Leadership: Provide inspirational leadership to multidisciplinary, distributed and blended teams. Empower decision-making, create an inclusive culture of curiosity and experimentation, develop talent and actively support succession planning. Financial, Commercial and Supplier Leadership: Prioritise digital investment, people and projects in line with strategic goals. Manage budgets, contracts and supplier relationships with clear accountability, propriety and value for money. Strategic Alignment: Working with Policy, System Design and Home Office Analysis and Insight to deliver systemic change, recognising the inter-dependencies across the system and delivering across multiple delivery roadmaps alongside Home Office Digital teams and wider Migration and Borders domains. Data, Ethics and responsible Innovation: Champion data ethics and AI governance, ensuring new technology is adopted responsibly and supports public and organisational interests. Person specification Essential Criteria The successful candidate will need to demonstrate: Proven senior leadership of large-scale digital transformation within the public sector. Experience of leading secure, robust, scalable and user-centred digital products, platforms or services at national scale, with clear measures of technical performance, service impact and public value. Demonstrable expertise in a core digital discipline, such as product, delivery, service or engineering, combined with strong portfolio, business change and end-to-end service leadership. Proven ability to build strategic relationships and deliver in high-profile environments involving Ministers, senior leaders, other government departments, industry partners and suppliers. A strong record of leading multidisciplinary, distributed and blended teams, empowering decision-making, developing capability and talent, supporting succession planning, and fostering inclusion, curiosity, innovation and continuous learning. Strong financial, commercial and supplier leadership, including prioritising investment and managing significant budgets or contracts of £15 million or more to deliver value for money and public value. Evidence of anticipating emerging technology and digital disruption, and promoting responsible innovation, cyber security, data ethics and AI governance.

Job Title: Technical Consultant (Cloud and Infrastructure) Location : Travelling to various client locations (Brighton-based) Job Type: Permanent, Full-Time Reports to: Professional Services Manager About Trident At Trident, we make IT a source of strength, helping organisations thrive so they can better support the people who rely on them every day. We believe technology should empower people, strengthen organisations, and enable better outcomes. By working in true partnership with our clients, we provide reliable IT services, practical guidance, and people-focused support that help businesses succeed. Benefits Joining Trident means becoming part of a supportive and collaborative environment where your contribution is recognised and rewarded. We are committed to supporting your wellbeing, professional development, and work-life balance: 33 days annual leave (including bank holidays), increasing by one day per year of service up to 40 days. Access to on-demand IT courses, practice tests and virtual labs. Access to Bupa Employee Assistance Programme (EAP) for you and your family. Cycle to Work scheme. Access to vendor pricing for personal IT hardware and software purchases. Microsoft Workplace Discount Programme with savings on Surface devices and Microsoft 365 subscriptions. Regular social events, team-building activities, and a Refer-a-Friend bonus scheme. About the Role This is primarily a project delivery and technical consultancy role within an MSP environment. You will work directly with clients to deliver technical projects, perform infrastructure upgrades and migrations, provide technical guidance, and help organisations get the most from their technology investments. This role would suit an experienced 3rd Line Engineer, Project Engineer, Infrastructure Engineer, or existing Technical Consultant looking to further develop their consultancy and project delivery skills. Key Responsibilities Deliver Microsoft 365, Azure, infrastructure, and networking projects. Install, configure, and migrate customer environments. Conduct technical assessments, audits, and health checks. Provide technical consultancy and best-practice guidance. Deliver customer training and knowledge transfer where required. Produce accurate technical documentation and project handovers. Support complex technical escalations when required. Build strong relationships with customers and stakeholders. About You You'll have experience working within an MSP or IT services environment and be confident working directly with clients. Experience in several of the following areas would be beneficial: Microsoft 365 (Exchange Online, Teams, SharePoint and OneDrive). Azure. Windows Server and Active Directory. VMware and/or Hyper-V. Firewalls such as Fortinet, SonicWall, WatchGuard or Palo Alto. Networking including VLANs, VPNs and routing. Backup and disaster recovery solutions. You will also possess: Strong troubleshooting and problem-solving skills. Excellent communication and customer engagement skills. The ability to explain technical concepts to non-technical audiences. A proactive and organised approach to work. A strong sense of ownership and accountability. Next Steps If you are looking for an opportunity to develop your career within a growing and people-focused organisation, we would love to hear from you. Apply today to be considered for this exciting Technical Consultant (Cloud and Infrastructure) opportunity: Submit your application along with an up-to-date CV. Applications will be reviewed as they are received. Suitable candidates will be contacted to discuss the role further. Successful applicants will be invited to attend an interview. Employment offers will be subject to satisfactory pre-employment checks. Join a business committed to partnership, integrity, and creating lasting value. Please note this role may be advertised under a different title than that used internally.

ETL Technical Analyst (Contract) Duration: 6 Months (Possibility for extension) Location: London/Hybrid (3 days per week on site) Rate: A highly competitive Umbrella Day Rate is available for suitable candidates Role Profile The role is responsible for translating business and data requirements into scalable ETL solutions, ensuring data quality, reliability, and performance across critical systems. Working closely with Product Owners, Business Analysts, Compliance, Operations, and Technology teams, the successful candidate will contribute to the design, development, testing, deployment, and support of enterprise data solutions. This is a hands-on technical role requiring strong expertise in ETL development, data integration, troubleshooting, and stakeholder engagement, with responsibility for supporting both project delivery and business-as-usual operations. Key Accountabilities: Translate business requirements and data mapping specifications into effective ETL technical designs. Design, develop, enhance, and maintain ETL solutions in line with technology standards and best practices. Produce and review high-level and detailed solution designs. Conduct technical walkthroughs and peer reviews to ensure quality and consistency of deliverables. Create and execute unit testing plans and support system, integration, and regression testing activities. Validate data completeness, accuracy, and integrity through reconciliation and controls. Investigate and resolve ETL failures, performance issues, and production incidents. Perform root cause analysis and implement sustainable solutions to prevent recurring issues. Support deployment and release activities using established source control and deployment processes. Monitor, analyse, and improve ETL performance, reliability, and operational efficiency. Maintain technical documentation, workflows, support procedures, and testing artefacts. Communicate progress, risks, issues, and dependencies to key stakeholders. Support knowledge transfer activities and provide technical guidance to development and support teams. Ensure all deliverables are completed to agreed standards, within timelines, and in accordance with governance requirements. Contribute to continuous improvement initiatives and provide recommendations on technology enhancements and best practices. Skills & Experience: Strong experience designing, developing, and supporting ETL solutions using IBM DataStage. In-depth understanding of DataStage architecture, components, administration, and parallel job development. Experience using DataStage Designer, Director, and Administrator tools. Strong SQL and PL/SQL development skills. Experience working with relational databases including Oracle, IBM Db2, and SQL Server. Experience with modern data platforms such as Databricks. Strong understanding of data integration, transformation, cleansing, validation, and reconciliation processes. Experience integrating data from multiple source systems and data formats, including structured and unstructured data. Proven ability to troubleshoot ETL failures, data quality issues, and performance bottlenecks. Experience tuning ETL processes and optimising query performance when working with large datasets. Strong analytical and problem-solving skills with the ability to perform detailed root cause analysis. Experience delivering solutions across the full software development lifecycle, from requirements gathering through to deployment and support. Experience working within Agile and/or Waterfall delivery environments. Excellent communication and stakeholder management skills. Ability to work effectively in a fast-paced, highly regulated environment and manage competing priorities. Experience supporting Financial Crime, Fraud Monitoring, Transaction Monitoring, Compliance, or Regulatory Reporting solutions would be advantageous. Candidates will need to show evidence of the above in their CV in order to be considered. If you feel you have the skills and experience and want to hear more about this role 'apply now' to declare your interest in this opportunity with our client. Your application will be observed by our dedicated team. We will respond to all successful applicants ASAP however, please be advised that we will always look to contact you further from this time should we need further applicants or if other opportunities arise relevant to your skillset. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Associate Director, Strategy & Insights Hybrid - London (3 days per week) Up to £130,000 + bonus + benefits This is a standout opportunity for an experienced strategy and insights leader to join a high-growth boutique consultancy at a pivotal stage of its journey. You'll work directly with founders, lead strategic client engagements for global technology brands, and play a key role in shaping both client outcomes and the future direction of the business. The Company They are a specialist strategy and insights consultancy focused exclusively on the B2B technology sector. Their work combines customer insight, market research and commercial strategy to help organisations make confident decisions across product strategy, customer experience, go-to-market planning, pricing and competitive positioning. Unlike traditional research businesses, they focus on delivering actionable recommendations that drive measurable commercial impact. Following a period of sustained growth, they are investing heavily in expanding their consulting capability and developing AI-enabled products and services. The Role As an Associate Director, you will lead complex consulting engagements, manage senior client relationships, and contribute to the continued growth of the business. Key responsibilities include: Leading end-to-end research, insight and strategy projects for global B2B technology clients. Designing research methodologies and strategic frameworks to address complex commercial challenges. Overseeing qualitative research programmes, including senior stakeholder and customer interviews. Translating research findings into clear strategic recommendations and business actions. Managing project delivery, budgets, profitability and resource allocation. Building trusted relationships with senior client stakeholders and leading presentations, workshops and discussions. Managing, coaching and developing Consultants and Senior Consultants. Maintaining quality standards across project deliverables and client engagements. Supporting business development through proposal writing, opportunity scoping and account growth. Working closely with senior leadership on strategic initiatives and business growth plans. Contributing to the development and adoption of AI-enabled consulting tools, products and workflows. Playing a highly visible role within a collaborative, entrepreneurial consulting environment. Your Skills & Experience Strong commercial experience within strategy consulting, market research, insights or brand strategy environments. Deep expertise working with B2B technology clients and markets. Proven ability to lead end-to-end research and strategy programmes. Strong qualitative research, analytical and storytelling capabilities. Experience managing client relationships and influencing senior decision-makers. Strong project leadership skills, including oversight of budgets, timelines and delivery quality. Experience coaching and developing consulting teams. Ability to translate complex insight into commercially focused strategic recommendations. Genuine interest in technology, AI and emerging industry trends. Comfortable operating within a fast-growing, entrepreneurial business environment. What They Offer Learning and development budget. Access to leading AI tools and platforms. Direct collaboration with founders and senior leadership. Clear progression opportunities within a rapidly growing consultancy. How to Apply If you're an experienced strategy and insights professional with strong B2B technology expertise and a track record of leading high-impact consulting engagements, apply today to learn more about this opportunity.

Global IT Director Salary £120-£125k Hybrid working (London) We're supporting an established international organisation in the appointment of a Global IT Director to lead its technology function and drive digital transformation across global operations. This is a senior leadership role focused on developing and delivering a business-led IT strategy, improving the adoption and effectiveness of existing technology, and driving measurable improvements through AI, automation and data. The successful candidate will lead an international IT team, strengthen technology capability and help the business maximise the value of its systems and technology investments. Working closely with Executive leadership and stakeholders across operational, commercial and corporate functions, you will combine strategic direction with hands-on delivery, ensuring technology supports business growth, efficiency and continuous improvement. Global IT Director - Key accountabilities: Work closely with Executive leadership to identify business priorities and ensure technology investment delivers tangible commercial and operational benefits. Oversee the performance, security and reliability of enterprise applications, infrastructure, cloud services and wider IT operations. Identify opportunities to streamline business processes, improve productivity and reduce reliance on manual activities through digital solutions. Provide leadership and direction to an international IT team, developing capability, accountability and a high-performance culture. Shape and implement a global technology strategy that supports business objectives, future growth and operational efficiency. Champion the practical application of AI, automation and data analytics to improve business performance and decision-making. Lead technology improvement programmes, ensuring effective implementation, user engagement and adoption across the organisation. Take responsibility for IT governance, cyber security, data protection, business continuity and technology risk management. Manage technology budgets, supplier relationships and strategic investments, establishing clear measures of performance and return on investment. Candidate requirements: Proven experience operating at IT Director, Global IT Director, Head of IT or equivalent senior technology leadership level. Strong track record of delivering digital transformation and business change, with demonstrable improvements in efficiency, productivity or operational performance. Experience leading IT functions across international, multi-site or complex organisational environments. Broad understanding of enterprise IT environments, including ERP and business applications, cloud infrastructure, cyber security and IT service delivery. Experience applying AI, automation, data or digital solutions to deliver measurable business benefits. Proven ability to lead and develop teams, manage technology budgets and oversee third-party suppliers. Strong commercial awareness and the ability to influence Executive-level stakeholders. A pragmatic, delivery-focused leadership style, with the ability to translate technology strategy into practical business improvements. Degree-level qualification in a relevant discipline or equivalent professional experience. This is an opportunity for an experienced IT Director to lead a global technology function, influence business strategy and drive meaningful transformation through better use of technology, AI and automation. If you have a strong track record in international IT leadership and delivering technology-led business improvements, please apply with your CV. Smartsearch take your privacy seriously and will only use your personal information to administer your application. To effectively process your application, we may share your details with the company for whom we are collecting job applications and Smartsearch or the company may contact you by email, telephone or SMS. A copy of our privacy policy will be emailed to you upon receipt of your application.

Job Title: Account Manager Location: Hybrid / Newbury with Client travel typically twice per week Salary: Competitive + Commission Job Type: Full Time, Permanent About the role: Netteam tX is seeking a commercially focused Account Manager to retain and grow a portfolio of approximately 30 existing small and mid-sized clients. You will own the commercial client relationship, develop a detailed understanding of each organisation, and identify opportunities to provide additional value through Netteam tX products and services. Your primary objectives will be to achieve an individual growth target from within the existing client portfolio, retain contract renewals, and maintain strong client satisfaction. Responsibilities: Client relationship management Own the commercial relationship for a portfolio of approximately 30 existing clients. Build trusted relationships with business owners, senior decision-makers, and other key stakeholders. Develop a strong understanding of each client organisation, including priorities, challenges, budgets, and future plans. Maintain a structured schedule of client meetings, service reviews, and strategic planning sessions. Act as the principal commercial contact and point of coordination between clients and Netteam tX. Gather structured client feedback, coordinate appropriate actions, and maintain an accurate account plan for every assigned client. Existing-account growth Achieve an individual target based on incremental business generated from the existing client portfolio. Identify cross-sell and upsell opportunities based on genuine client needs and business objectives. Build and maintain a qualified account-growth pipeline. Work with technical and commercial specialists to develop appropriate solutions and proposals. Lead commercial conversations relating to additional products, services, projects, and licensing. Maintain accurate forecasts and provide regular performance updates to the Commercial Director. Renewals and retention Take ownership of the commercial renewal process across the assigned portfolio. Maintain an accurate schedule of contract, service, and licensing renewal dates. Start renewal conversations early enough to understand client intentions, risks, and changing requirements. Coordinate internal input for renewal proposals and commercial reviews. Identify renewal risks and raise them promptly with the Commercial Director. Strategic client engagement Lead quarterly strategic reviews, presenting evidence from Netteam systems, the external landscape and the client's aspirations to deliver strategic roadmap led recommendations. Help clients connect technology decisions with wider business objectives. Discuss technology investments in terms of business value, cost, risk, and operational impact. Coordinate technical specialists when detailed advice, assessments, or solution designs are required. Maintain sufficient awareness of cloud services, cybersecurity, networking, modern workplace technology, artificial intelligence, and automation to recognise relevant opportunities. Translate technical recommendations into clear business and commercial language. Service liaison and escalation Act as the commercial liaison between clients and the Netteam tX service organisation. Review service performance and recurring issues during regular client meetings. Ensure client concerns are recorded and directed to the appropriate internal team. Escalate material service concerns to the Director of Service. Keep clients appropriately informed while service issues are being investigated or resolved. CRM, reporting, and forecasting Maintain accurate client, opportunity, renewal, and activity records within the CRM system. Produce reliable forecasts against the individual existing-account growth target. Record agreed client actions and ensure commitments are followed through. Use commercial and client data to identify renewal risks and growth opportunities. Report on pipeline, renewals, account performance, and client feedback to the Commercial Director. Security and compliance awareness Maintain a working awareness of cybersecurity, data protection, and information-security principles. Recognise potential client risks and involve the appropriate Netteam tX specialists. Follow company governance, commercial, data-protection, and information-security processes. Ensure commercial commitments are properly documented and internally approved. About you: Experience and attributes: Essential experience: Successful account-management experience within an MSP, technology provider. A strong record of growing existing client accounts and achieving individual commercial targets. Experience managing contract and service renewals and converting cross-sell and upsell opportunities. Confidence engaging business owners and senior decision-makers. Commercial awareness and the ability to relate technology investments to business outcomes. Experience coordinating internal service, technical, project, and commercial teams. Ability to manage client concerns and maintain confidence during service issues. Experience using a CRM system to manage activity, opportunities, renewals, and forecasts. Strong written, verbal, presentation, and negotiation skills. Willingness to travel to client sites, typically twice per week. Desirable experience: Experience managing a portfolio of small and mid-sized organisations. Awareness of ITIL, ISMS, ISO 27001, or similar service and security frameworks. Detailed solutions-architecture knowledge and hands-on engineering experience are not required. In line with our recruitment policy and client expectation, some roles will be subject to a basic DBS disclosure. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of: IT Account Manager / B2B IT Sales Executive, Client Relationship Manager - MSP / Tech, Managed Services Account Manager, MSP Sales Account Manager, Client Success Manager may also be considered for this role.

National Account Director - Major Projects & Infrastructure Location: Midlands Salary: Circa £70,000 Basic + Car/Car Allowance + Bonus + Benefits Sector: Construction Products / Major Infrastructure / Main Contractors The Opportunity We are recruiting for a National Account Director to join a leading supplier of specialist construction products and solutions, with a particular focus on major infrastructure and complex construction projects across the Midlands region. This is a senior, strategic account management position, responsible for developing relationships with some of the UK's largest Tier 1 main contractors and securing business across major, high-value construction and infrastructure projects. The successful candidate will take responsibility for a portfolio of approximately 10-12 major contractor accounts, building relationships at senior commercial, procurement and operational levels to identify opportunities, influence purchasing decisions and maximise long-term account value. Key Responsibilities Manage and develop strategic relationships with major national and Tier 1 main contractors across the Midlands. Identify and secure commercial opportunities across major infrastructure, civil engineering and large-scale construction projects. Build relationships with senior decision-makers, including procurement directors, commercial directors, project teams and supply chain management. Develop strategic account plans to increase market share, strengthen customer engagement and maximise revenue. Engage with customers throughout the project lifecycle, from early-stage planning and procurement through to project delivery. Work closely with internal commercial, technical and operational teams to deliver comprehensive solutions for key customers. Negotiate commercial agreements and develop long-term, mutually beneficial relationships. Monitor project pipelines, market developments and major construction programmes to identify future opportunities. The Ideal Candidate We are looking for an established National Account Manager, Strategic Account Manager, Key Account Director or commercially experienced senior sales professional with a strong background in the construction industry. You will ideally demonstrate: A proven track record of managing and developing relationships with major national and Tier 1 main contractors. Experience operating within major construction, civil engineering or infrastructure projects. Established relationships with senior commercial and procurement decision-makers. A strong understanding of construction procurement processes, supply chains, frameworks and project-based sales. Experience selling construction products, materials, systems or solutions into major contractors. The commercial acumen and credibility to operate at a senior level within complex, high-value accounts. A strategic, relationship-led approach to business development and account management. Experience working with a construction product manufacturer, specialist distributor or supplier to major contractors would be particularly relevant. The Package Basic salary circa £70,000 Company car allowance Performance-related bonus Additional company benefits Opportunity to manage strategically important national contractor accounts Long-term career development with an established market-leading business This is an excellent opportunity for an experienced construction industry account management professional seeking a senior commercial position focused on major projects, strategic customer relationships and long-term business development. Apply today or contact GCS Associates for a confidential discussion. INDS

National Account Director - Major Projects & Infrastructure Location: South East England / London Salary: Circa £70,000 Basic + Car/Car Allowance + Bonus + Benefits Sector: Construction Products / Major Infrastructure / Main Contractors The Opportunity We are recruiting for a National Account Director to join a leading supplier of specialist construction products and solutions, with a particular focus on major infrastructure and complex construction projects across London and the South East. This is a senior, strategic account management position, responsible for developing relationships with some of the UK's largest Tier 1 main contractors and securing business across major, high-value construction and infrastructure projects. The successful candidate will take responsibility for a portfolio of approximately 10-12 major contractor accounts, building relationships at senior commercial, procurement and operational levels to identify opportunities, influence purchasing decisions and maximise long-term account value. Key Responsibilities Manage and develop strategic relationships with major national and Tier 1 main contractors across London and the South East. Identify and secure commercial opportunities across major infrastructure, civil engineering and large-scale construction projects. Build relationships with senior decision-makers, including procurement directors, commercial directors, project teams and supply chain management. Develop strategic account plans to increase market share, strengthen customer engagement and maximise revenue. Engage with customers throughout the project lifecycle, from early-stage planning and procurement through to project delivery. Work closely with internal commercial, technical and operational teams to deliver comprehensive solutions for key customers. Negotiate commercial agreements and develop long-term, mutually beneficial relationships. Monitor project pipelines, market developments and major construction programmes to identify future opportunities. The Ideal Candidate We are looking for an established National Account Manager, Strategic Account Manager, Key Account Director or commercially experienced senior sales professional with a strong background in the construction industry. You will ideally demonstrate: A proven track record of managing and developing relationships with major national and Tier 1 main contractors. Experience operating within major construction, civil engineering or infrastructure projects. Established relationships with senior commercial and procurement decision-makers. A strong understanding of construction procurement processes, supply chains, frameworks and project-based sales. Experience selling construction products, materials, systems or solutions into major contractors. The commercial acumen and credibility to operate at a senior level within complex, high-value accounts. A strategic, relationship-led approach to business development and account management. Experience working with a construction product manufacturer, specialist distributor or supplier to major contractors would be particularly relevant. The Package Basic salary circa £70,000 Company car allowance Performance-related bonus Additional company benefits Opportunity to manage strategically important national contractor accounts Long-term career development with an established market-leading business This is an excellent opportunity for an experienced construction industry account management professional seeking a senior commercial position focused on major projects, strategic customer relationships and long-term business development. Apply today or contact GCS Associates for a confidential discussion. INDS

Head of Procurement and Supply Chain £65,000 - £70,000 DOE + Package Locations: Coventry and Alfreton Our client is a well established UK business, looking for an experienced Head of Procurement and Supply Chain to lead their procurement function. The role covers two sites, with flexibility to split time between them alongside a home working day, and travel to suppliers as needed. The majority of manufacturing is carried out at overseas sites or via outsourced UK partners, alongside some in house production for one part of the business. The role reports directly into the Operations Director. The Role The Head of Procurement and Supply Chain will be responsible for the entire procurement function, encompassing a team of buyers who liaise with the current approved supplier base as well as Group purchasing activities. You ll be tasked with building strong supplier relationships, rationalising the current supplier base and delivering ambitious savings targets, alongside negotiation and contract management to ensure best practice is embedded across the supplier portfolio. There is a strong focus on developing the current supply chain in East Asia as sourcing continues to shift further offshore, alongside exploring potential new regions within Europe. Cost control and margin are an increasing area of scrutiny for this role, alongside driving efficiencies through technology and delivering against sustainability targets. Key Responsibilities Take accountability for the Procurement Strategy, establishing robust Procurement Plans with the team, and providing hands on management to mentor, coach and up-skill the function Be accountable for the development of strategic procurement and category plans, ensuring robust engagement with cross functional stakeholders Own and drive the ongoing shift in sourcing strategy from UK to Asia, working closely alongside the in-house Asia sourcing team to grow the offshore proportion of the supply base Manage sourcing of fully assembled units from Asia, including metalwork, woodwork, assembly, powder coating and finishing suppliers, with a focus on minimising secondary assembly work in the UK Lead on global sourcing (multi-sourcing and strategic sourcing) to identify global and local partners for long and short term agreements Lead Supplier Relationship Management activities, ensuring suppliers are continually assessed and developed to meet changing business and customer demand Develop a supplier performance management framework and foster a commercial culture within the team Provide procurement and supply chain support for specified, project-led work such as full store fit-outs and furniture programmes for major retail clients, alongside core buying activity Define KPIs to measure success and communicate progress across the organisation, with growing accountability for cost of goods sold and margin Manage risk within the supply chain network and build a resilient supply network, working alongside the Operations Director Create a solid demand planning process incorporating seasonality, production capacity, inventory management and forecasting Develop, negotiate and administer purchasing agreements and contracts with suppliers Work with relevant departments to manage inventory requirements and minimise obsolescence through ERP/MRP systems Bring structure and process discipline to procurement and supply chain operations in a fast-moving, less formalised environment, without slowing down the pace of the business Experience and Skills Significant experience of a similar role working at a strategic and tactical level, ideally within retail Comfortable operating in a fast paced, less formalised environment, and resilient enough to embed process and discipline without slowing the business down Strong track record of monitoring, measuring and reporting on SLA and KPI adherence Substantial contract negotiation and agreement experience within a varied supply chain Experience of sourcing from Asia, including working alongside an in-house or partner sourcing team, is highly valued Experience of project managed or specified projects is a genuine advantage Experience designing and executing a supply chain strategy involving offshore supply from Asia and Europe Proven Senior Leader in Procurement with strong commercial competence in strategic procurement and sourcing Proven change management experience Degree educated, MCIPS preferable Competent user of Microsoft Office, with the ability to analyse and present complex data using Excel Strong engagement and collaboration skills across all levels of an organisation Package £65,000 - £70,000 depending on experience £7,000 Car Allowance Target bonus 25 days holiday Private medical Pension: 6% employer, 3% employee INDH