Senior Facilities Manager

Senior Facilities Manager
Glasgow
£65,000 DOE

Role Overview:

This is a senior leadership role responsible for supporting the Site Director in the overall management and performance of a large, multi-occupier science and innovation campus. The position plays a key role in delivering an exceptional occupier experience while ensuring operational excellence, financial control, compliance, and strategic development of the site.
You will take a hands-on approach to overseeing daily operations, leading on facilities management, budget oversight, compliance, customer service delivery, and external engagement. The role also contributes to the site s visibility and positioning within academic, scientific, and commercial communities.

Key Responsibilities:

Operational Leadership & Compliance:

• Support the Site Director in the effective leadership and day-to-day management of the site
• Ensure full compliance with all health, safety, environmental, and statutory requirements
• Maintain robust policies, procedures, and governance standards across all site operations
• Oversee maintenance standards to ensure the site operates at the highest level

Client & Occupier Engagement:

• Build strong working relationships with occupiers and stakeholders, ensuring their operational needs are met
• Act as a senior point of contact, responding promptly and professionally to service requests
• Work collaboratively with occupiers to ensure facilities remain suitable for their activities and future growth
• Support refurbishment, expansion, and alteration projects, engaging specialist internal and external teams as required

Financial Management:

• Monitor site-wide budgets and financial performance at a strategic level
• Manage operational plans and budgets to meet agreed financial targets
• Identify cost efficiencies, value improvements, and performance-enhancing initiatives
• Contribute to the identification and development of new commercial and business opportunities

Strategic Development & Change:

• Support annual site planning and strategy development in collaboration with senior operational leadership
• Champion continuous improvement and change management initiatives
• Promote innovation in service delivery, technology adoption, and operational processes

Marketing & External Profile:

• Oversee delivery of agreed site marketing activities across digital and print channels
• Work with retained marketing partners to ensure brand visibility and enquiry levels meet expectations
• Support on-site promotional initiatives and stakeholder engagement activities

Community & Stakeholder Relationships:

• Develop and maintain relationships with local authorities, public sector bodies, and business networks
• Engage with academic, scientific, and industry communities at local and national levels
• Act as a professional ambassador for the site in external forums and partnerships

Leadership & Support:

• Provide guidance and support to site teams and senior management as required
• Promote high standards of customer service and professional conduct
• Contribute to a positive, collaborative working environment

Skills, Knowledge & Experience:

Essential:

• Proven experience (minimum 3 years) in a senior facilities, site, or operational management role
• Strong understanding of health, safety, and compliance within complex environments
• Budget management and financial planning experience
• Excellent stakeholder management and communication skills
• Ability to operate strategically while remaining operationally hands-on

Desirable:

• Experience within science, technology, or innovation-led environments
• Exposure to laboratory, technical, or specialist facilities (wet or dry labs advantageous but not essential)

Personal Attributes:

• Strong leadership and relationship-building skills
• Confident communicator with excellent written and verbal abilities
• Commercially aware with a proactive, solution-focused mindset
• Adaptable, forward-thinking, and comfortable managing change
• Committed to continuous improvement and professional development