Chief Executive Officer

This is a defining leadership opportunity.

Our hospice plays a vital role in providing compassionate, highquality end of life care to patients and families across North Wales. We are awell performing organisation as evidenced in our most recent HIW Report,however the sector as a whole is facing unprecedented financial challenge. Weneed an exceptional Chief Executive Officer to lead the hospice through aperiod of transformation to achieve long-term sustainability. This rolerequires a rare combination of strategic clarity, financial rigour and humanleadership - someone who can lead transformation without losing sight of whatmatters most.

The Opportunity

As CEO, you will be accountable to the Board of Trustees for theoverall performance, sustainability, and regulatory compliance of the hospice.You will ensure that the corporate strategy and financial plan are tightlyaligned to delivery, performance management, and regulatory expectations andthat opportunities for efficiencies are optimised. You willwork within the frameworks of the Charity Commission, Welsh Government, NHSWales, and Healthcare Inspectorate Wales (HIW), ensuring the hospiceconsistently delivers safe, effective, and compassionate care while maintainingpublic trust and confidence.

We offerthe following benefits of working here at St Kentigern

The ability to transfer an existingNHS pension over to the hospice

A contributory pension scheme

Clinical and clinical support staffare aligned with NHS pay rates there is a pay progression system in place and we alignwith the real living wage

occupational health support

Education and training programme forall staff

Provide equality of opportunity forall out staff and volunteers

We promote being a real living wageemployer

Enhanced benefits- Maternity, paternityand adoption leave, occupational sickpay, free flu jabs, Bereavement leave andsupport, 5 weeks annual leave plus bank holidays, Discounted staff menu.

Work as a team across alldepartments to ensure our values are met

We believe our organisation iscompassionate, person centred, dignified, respectful and holistic

Open spaces in the garden to sit andreflect

Reviewed externally and classed asexcellent

Free parking on site

A pleasant modern atmosphere to workin

Accountable to: The Board ofTrustees

Purpose of the Role

As the principal ambassador for the Hospice the Chief ExecutiveOfficer will provide decisive, values-driven leadership to transform and ensuresustainably of the hospice at a time of significant financial challenge. Assuch a core function of the role is to lead and personally champion incomegeneration. The organisation requires strong financial, commercial, andstrategic leadership to ensure financial resilience, strengthen governance andaccountability, and enable high-quality hospice care to meet the needs of patients, families, andcommunities across North Wales. The post holder will ensure that the corporate strategy andfinancial plan are tightly aligned to delivery, performance management, andregulatory expectations and that opportunities for efficiencies are optimised. The CEO willlead within the frameworks of the Charity Commission, Welsh Government, NHSWales, and Healthcare Inspectorate Wales (HIW), ensuring the hospiceconsistently delivers safe, effective, and compassionate care while maintainingpublic trust and confidence.

Key Responsibilities

Strategic Leadership

Lead the ongoing developmentand delivery of a clear, realistic, and financially sustainable corporatestrategy aligned to the hospices charitable purpose and values.

Horizon scan to identifyemerging trends, risks, policy changes and opportunities that may impactservice delivery. Including artificial intelligence (AI) and digital technologies.

Translate strategicobjectives into robust delivery plans with measurable outcomes, milestones, andaccountability.Ensure organisationalpriorities reflect the needs of patients, families, staff, volunteers, funders,and commissioners across North Wales.

Financial Leadership & Business ManagementTake overallresponsibility for the financial health of the hospice, leading long-term financial sustainability.

Take overallresponsibility for the financial health of the hospice, leading long-term financial sustainability.

Develop and deliver acredible financial improvement plan,including cost control, income generation, and efficiency improvements.

Strengthen financialplanning, budgeting and forecasting, management.

Drive optimisation ofincome streams, including fundraising, retail, grants, partnerships, and statutoryfunding.

Organisational Transformation

Lead and manageorganisational restructuring to ensure the hospice has the right structures,skills, and capacity to deliver its strategy.

Ensure roles,responsibilities, and decision-making authorities are clear and effective.

Manage changesensitively and transparently, maintaining staff and volunteer engagement whiledelivering necessary improvement.

Act as the RegisteredResponsible Individual under Health Inspectorate Wales regulations.

Work closely with theBoard of Trustees to strengthen governance, assurance, and accountabilityarrangements.

Ensure clear reportingframeworks, performance dashboards, and risk management systems are in placeand effective.

Support the Board tofulfil its statutory and strategic responsibilities.

Ensure compliance withall relevant legal, regulatory, and charity governance requirements includingthe charity objectives laid out in the Hospice Memorandum and Articles of Association.

Act as the SeniorInformation Risk Owner (SIRO)

Act as the Anti MoneyLaundering Officer and as such be registered with the Gambling Commission.

Ensure effective riskmanagement, health and safety and audit systems are in place.

Performance Management & Delivery

Embed a strongperformance management culture across the organisation, with clear objectives,key performance indicators, and regular review.

Ensure clinical,operational, and corporate performance is monitored, challenged, and improved.

Hold the senior leadershipteam to account for delivery against agreed plans and outcomes.

Leadership & Culture

Provide visible,inclusive, and compassionate leadership that reflects the hospices values andmission.

Maintain a high performingsenior leadership team with clear accountability and collective ownershipofresults.

Foster a culture ofopenness, learning, and continuous improvement across staff and volunteers.

ExternalRelations & Partnerships

Act as the principalambassador for the hospice, building strong relationships with commissioners,health partners, local authorities, funders, and the wider community.

Represent the hospiceacross regional and national networks, particularly within health and socialcare in Wales.

Strengthen the hospicesreputation, influence, and impact across North Wales.

Values & Approach

Combine financial rigour and strategic discipline with empathy,integrity, and respect for the hospices mission, people, and communities,keeping patient care and dignity at the heart of every decision.

• Strong alignment with hospice values and commitment to inclusion and compassionate high-quality care
• Educated to degree level or equivalent
• Evidence of continuous professional development including a management qualification
• 3 yrs senior leadership experience
• A proven track record of strong financial management, or organisational transformation
• Strong commercial and business acumen, alongside a deep appreciation of charitable purpose and public benefit
• An understanding of the opportunities and risks presented by AI and digital technologies
• Strong understanding of governance, risk management, and accountability frameworks.
• Experience of working with boards and within robust governance and regulatory frameworks
• The ability to align strategy to delivery through disciplined performance management
• In depth knowledge of income generation including fundraising and charity retail, with a proven understanding of how to maximise and diversify revenue streams within a charitable environment
• Confidence working with healthcare regulators and partners, including inspection and assurance processes
• Outstanding leadership, influencing, communication and stakeholder engagement skills
• Ability to travel
• Experience within the hospice, healthcare, charity, or public/third sector environment.
• Senior leadership experience within both large and small organisations
• Knowledge of the Welsh Health and Social Care System
• Welsh language skills or a commitment to learning Welsh.

• Educated to degree level or equivalent
• Evidence of continuous professional development including a management qualification

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.