Customer Service Advisor

Customer Service Advisor

£26,227.50

Newtown

Monday - Friday, 8:30am - 5:00pm

Permanent

This is a fantastic opportunity to join a well-established business offering full training, genuine progression, and a supportive team environment.

You'll work with existing customers and incoming enquiries, learning how to provide expert support, resolve queries, and build strong relationships - all within a friendly, close-knit team.

What You'll Be Doing:

• Handling inbound enquiries via phone and email

• Preparing quotations and providing product/service information

• Supporting customers with orders, updates, and issue resolution

• Delivering online and phone-based guidance to help customers get the most from products

• Building strong relationships with customers to encourage repeat business

• Using CRM systems to accurately manage customer interactions

• Working collaboratively with colleagues to ensure excellent service delivery

What We're Looking For:

• A motivated, confident communicator who enjoys helping people

• Interest in customer service, administration, or client support

• Comfortable using IT systems (full training provided)

• Positive attitude with strong attention to detail

• A proactive, problem-solving mindset

What You'll Get:

• Performance-related bonus + internal rewards

• Clear career progression into Senior Customer Support or Account Management

• 25 days holiday + bank holidays (with buy scheme)

• Enhanced family leave, life assurance & sick pay

• Discounts on gyms, major brands & insurance

• Friendly team culture, regular recognition, and company events

Additional Skills / Job Titles:

Customer Service Advisor, Client Support, Customer Care, Service Administrator, Account Support, Quotations, Customer Relations, Administration.

To Apply:

Travail Employment Group is operating as an Employment Agency.

Once you click to apply for this role, your application will be immediately received by Travail Employment Group. If you have not been contacted within 7 days, unfortunately, you may not have been successful on this occasion, but please feel free to contact us to discuss similar opportunities.

All candidates registering will be required to provide proof of identity and evidence of any experience, training, or qualifications considered necessary by our client.

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