Administrator

We have a new Administrator position for a company based in the Stoke on Trent area, to support with booking and arranging vehicle deliveries/collections. This is a very customer-focused role, so you must be able to handle high volumes of calls. For the Administrator role, you will report to the Administration Manager, and we are seeking a confident individual who can support customer queries and handle various challenges.

Duties for the Administrator include:

• Make outbound calls to book and arrange collections/deliveries
• Deal with bookings and calls regarding vehicle returns
• Arrange deliveries of new vehicles to customers and arrange collections to coincide with deliveries
• Liaising with suppliers and dealers to receive updates and allow a full handover
• Use of multiple internal systems
• Taking incoming calls (high volume) and dealing with customer queries
• Dealing with challenging situations and customer calls

Requirements for the Administrator:

• Strong experience in an administrative and customer service role is essential
• Candidates must have a driving licence
• Must be computer literate be able to use Microsoft Office, Outlook and CRM systems
• Excellent communication skills
• Be able to handle various phone calls and challenging conversations
• Problem-solving skills
• Strong attention to detail

Hours: Monday Friday, 8:45 am 5:30 pm
Salary: £26,000 Per Annum

Brampton Recruitment is an independent Commercial and Accounts & Finance recruitment agency working in partnership with employers spanning Stoke on Trent, Staffordshire, Cheshire, and the Greater Manchester region.