Business / Admin Support Professional

Customer Service Agent

Islington

Contract

£20.55 per hour

Our client is looking for an experienced Customer Service Agent

Council Tax Main billing - Access Islington - office based at 222 Upper Street

An excellent customer service dealing with enquiries and issues

end to end within a Contact Centre and face to face environment. In line with the One

Islington vision and using award-winning technology, Contact Islington is able to bring a

seamless range of services and public information to Islington s diverse communities. Over the coming years more services will be made available through all delivery channels via Contact Islington, increasing first contact resolution to enquires and ensuring customers are the focus of all that we do.

We have a number of opportunities we are recruiting for visit our website for more details colbernlimited co uk

Proven relevant experience of complex customer service delivery either face to

face or on the telephone, dealing with the public directly in a service provider

environment.

Or

Proven experience in the public sector working in front-line service delivery either

face to face or over the telephone.

Experience of working with a diverse community in a customer focused

environment

Experience of using IT& telephony systems and administrative procedures in a

customer focused organisation

Ability to deal with simple and routine face to face, telephone and electronic

enquiries in a tactful, courteous and efficient manner

Ability to communicate appropriately and effectively with clarity both orally and in

writing.

Able and willing to be flexible and responsive in relation to working times, patterns

and locations.

Understanding of equalities issues and commitment to achieving equality of

opportunity in service delivery

Ability to work unsupervised and on own initiative with accuracy and attention to

detail

Ability to adapt to new ways of working and pursue personal development

opportunities

Ability to deal with more complex inquiries and work as a productive member of a

team in a customer focused environment.

Ability to deal with distressed, irate and aggressive members of the public in a

sympathetic and tactful manner.

PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk

The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer