Learning & Development Manager

Job Title: Learning & Development Manager
Location: Salisbury Office or London Office (Hybrid 1 2 days in office, remainder from home)
Type of Employment: Permanent, Full-time

About the Role
This is a key Learning & Development position within a growing property management business, supporting teams across multiple offices. You will oversee and develop the L&D programme, ensuring colleagues receive high-quality, practical training that supports both operational performance and career development. The role offers a hybrid working setup, with flexibility to adapt as the team and programmes evolve. You will be responsible for managing the L&D function, including line-managing the L&D Facilitator, designing and delivering learning programmes, and working closely with the business analyst team to develop and evolve the department over time. Delivery will be a mix of Microsoft Teams sessions and in-person workshops, which will adapt as the role grows.

Key Responsibilities

• Oversee and maintain the organisation s L&D programme, including annual learning plans, needs analysis, delivery plans, and measuring impact.
• Line-manage the L&D Facilitator, providing coaching, guidance, and quality assurance.
• Design, develop, and deliver technical (hard-skill) training across property management operations, systems, compliance, and role-specific capabilities.
• Partner with subject-matter experts to ensure learning content is practical, accurate, and aligned to business priorities.
• Deliver soft-skills and leadership development programmes that engage learners and support performance improvement.
• Support Property Management Traineeships and Apprenticeships, ensuring alignment to wider learning programmes.
• Evaluate the effectiveness of training through feedback, performance metrics, and continuous improvement.
• Foster a positive learning culture that encourages professional development and high performance.

Skills and Experience Required

• Proven experience in learning & development or training roles, ideally within property management or a related customer-focused environment.
• Experience working with Qube, Google Sheets, and LEAP, or similar learning platforms.
• Strong understanding of residential property management operations is advantageous.
• Excellent communication, presentation, and facilitation skills.
• Ability to design and deliver blended learning using digital tools, workshops, and on-the-job support.
• Strong organisational skills and the ability to manage multiple projects simultaneously.
• Collaborative and inclusive approach, able to work effectively with a range of stakeholders.

Desirable

• TPI qualification or similar.
• Previous experience working in L&D (for the higher salary bracket)
• Ability to transfer skills from other areas of the sector, e.g., block management or property management roles, into a formal L&D function.

Who We re Looking For
The ideal candidate is enthusiastic about learning and development and is looking to make a real impact on how the business develops its teams. While prior L&D experience is preferred, applications from motivated property managers or block managers passionate about training and development are welcomed. The role is hybrid, with 1 2 days in the office (Salisbury or London) and the rest from home.