Customer Service Case Manager

Customer Service Executive

Location: Hybrid (Portsmouth 3 days from home after probation)
Start Date: 16th March 2026
Salary: £26,210 rising to £30,300 within 12-24 months.

Looking to build a long-term career in customer service with real progression? We re partnering with a leading UK service provider to recruit Customer Service Executives to join their specialist Travel Insurance team.

This is a varied, fast-paced role where you ll support customers through a range of enquiries - providing reassurance, solutions and a high standard of care every step of the way.

The role -

• Managing customer enquiries via phone and email
• Providing clear updates and working towards effective resolutions
• Handling a busy workload in a structured, deadline-driven environment
• Liaising with third parties to ensure smooth outcomes
• Supporting vulnerable customers with empathy and professionalism
• Completing detailed administrative tasks accurately
• Working within regulatory and compliance guidelines

Working hours -

• 40 hours per week
• Shift rota between 7:15am 8:45pm
• Monday to Sunday, working one weekend on/one weekend off
• Late shift required only 1 week in every 6

What we re looking for -

• MUST be available to interview on 25th/27th February 2026
• Previous call centre or customer service experience
• Strong communication and problem-solving skills
• Confident handling customers from first contact through to resolution
• Comfortable working in a fast-paced environment
• Good administrative and Microsoft Office skills

What s in it for you?

• Starting salary of £26,210, increasing to £30,300 within 12-24 months
• 28 days holiday, rising to 38 days with service
• Hybrid working (equipment provided)
• Career progression opportunities
• Pension scheme
• Health & Wellbeing Programme
• Simply Health cover (dental, optical, medical)
• Travel & medical insurance discounts
• Gym discounts
• Cycle-to-work scheme
• Free onsite parking & canteen

Please call the Commercial Desk (Molly/Fran) for more information, or submit your CV to be considered.