Clinic Receptionist - High end Aesthetics clinic

Job Opportunity: FOH Receptionist - Private Aesthetics Clinic in Harley Street!

Location: Harley Street, London
Employment Type: Permanent

Hours: Mon & Tues: 9.30am -5.30pm

Wed - Fri: 11am - 8pm

2 weekends per month (time off in lieu)

Salary: 30,000

About the Role

Our client is seeking a proactive, organised, and personable Receptionist to join their high-end medical clinic based on Harley Street. This role is ideal for someone who thrives in a fast-paced environment, enjoys delivering exceptional patient care, and excels at keeping operations running smoothly behind the scenes. There is progression to grow into a Junior Clinic Manager - perfect next step from your receptionist experience!

You'll act as the face of the clinic, supporting both patients and the medical director to ensure every client receives a premium experience from the moment they enquire through to aftercare.

Key Responsibilities

Front Desk & Communication

• Warmly greet patients and provide a professional front-of-house experience.
• Manage incoming enquiries across phone, WhatsApp, Instagram DM, website forms, and email.
• Confirm appointments, handle rescheduling/cancellations, and oversee patient flow.

Bookings & Client Support

• Manage clinic bookings via online systems, ensuring calendars are accurate and up to date.
• Deliver exceptional pre- and post-treatment patient follow-ups.
• Provide clear and accurate information regarding treatments, pricing, and aftercare.

Personal Assistance to the Doctor

• Organise the doctor's schedule, appointments, and daily priorities.
• Assist with personal errands, administrative tasks, and travel arrangements.
• Support during consultations, including note taking and managing patient photos where required.

Stock Management & Clinic Presentation

• Monitor stock levels for products, disposables, and PPE, placing orders when needed.
• Maintain a clean, organised, and welcoming clinic environment.
• Prepare and reset treatment rooms before and after each appointment.

Key Skills & Requirements

• Bachelor's degree or equivalent (essential).
• Strong verbal and written communication skills.
• Confident using WhatsApp, social media, email platforms, booking systems, and Microsoft Office.
• Calm, friendly demeanour with excellent multitasking abilities.
• Highly trustworthy, discreet, and comfortable handling sensitive medical information.
• A proactive, "can-do" attitude with a willingness to pitch in wherever needed.

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