Officer (Customer Enquiry)

Location: Leicester - Office based (6 months probation). Vacancy type: Fixed term/Full time. Application deadline: Friday, February 20, 2026.

We are looking for a Customer Enquiry Officer on a 12 month fixed term contract. As a member of our fun, friendly, fast paced team, you will use excellent communication skills, attention to detail and an attitude to succeed to support a huge range of people from across the world.

• Responding to and resolving customer product or examination service enquiries and concerns in a fair, consistent and timely manner.
• Processing and maintaining high volumes of personal and sensitive data.
• Building relationships and working closely with NEBOSH Learning Partners.
• Working closely with colleagues.
• Ensuring business unit KPIs are achieved.
• Playing an integral part of a Learner's experience with NEBOSH.
• Supporting the introduction of new products and assessment methodologies to NEBOSH examination services.
• Processing critical daily tasks relating to the fulfilment of NEBOSH assessments, in a timely and accurate manner.
• Processing important information relating to Learners' results and accurately declaring them.

Our ideal candidate will have the following experience, but it is more important to us that our team members have the right attitude, so we are willing to train if you are willing to learn.

• Experience of dealing with customer enquiries using multiple platforms including social media and web chat.
• Experience of building and maintaining relationships with our customers via email, digital platforms and telephone.
• Working on your own and as a team to meet key deadlines.
• Flexible approach to work.
• Adaptable to change.
• Experience in working in a fast paced environment with daily deadlines and peak periods.
• Experience in processing high volumes of data accurately.
• Excellent IT skills, including Word, Excel, Outlook.

• Ability to use initiative to find solutions to a problem.
• Takes ownership of enquiries to resolution.
• Ability to prioritise workload and maintain a calm manner during busy periods.
• Listens to the customer to identify their needs to find the best solution/resolution.
• Attention to detail to ensure accuracy.
• Ability to follow work instructions and look for continuous improvements in how we do things.
• Self motivated.
• Confident telephone manner and able to respond positively during difficult conversations.

£27,507.34 per annum.

• Company Pension (10% employer)
• Enhanced holidays (25 days raising to 33 days with service)
• Health Care Cash Plan
• Private Medical
• 3 salary Death in Service
• Discounted Gym membership
• Cycle scheme
• Holiday Buying scheme
• Extensive discounts and exclusive offers
• Free parking