Job Description
We're recruiting an experienced Lettings Officer to join a busy Housing Service, responsible for the efficient and sensitive allocation and pre-letting of Council and Housing Association properties.
This is a key operational role within the allocations and lettings function, ensuring homes are allocated fairly, lawfully and in line with policy, while maintaining strong relationships with internal teams, Registered Providers and external stakeholders.
The Role
Manage the efficient and sensitive letting and pre-letting of Council and Housing Association properties.
Process nominations to Housing Associations and Special Schemes, ensuring all nomination procedures are correctly followed.
Ensure allocations are made in accordance with the Council's Allocations Policy and relevant legislation.
Liaise with Registered Providers and internal housing teams to secure timely and appropriate lettings.
Prepare and present reports for Case Review Panels.
Administer and monitor the housing appeals process, ensuring procedural compliance and timely responses.
Respond to correspondence including Members' enquiries, casework and requests from Senior Managers and partner agencies.
Investigate complex allocation or nomination cases and provide recommendations.
Prepare performance and monitoring reports as required.
Deputise for the Senior Lettings Officer in their absence.
Supervise and support Lettings Assistants where appropriate.
Contribute to service improvement projects and policy reviews within the lettings function.
Key Requirements
Experience working within housing allocations or lettings in a local authority or housing association setting.
Strong knowledge of housing allocations legislation and policy.
Experience managing nominations to Housing Associations and specialist schemes.
Experience preparing reports for panels or senior management.
Ability to handle Members' enquiries and complex correspondence professionally and confidently.
Experience administering or supporting housing appeals processes.
Strong organisational skills with the ability to manage competing priorities.
Excellent written and verbal communication skills.
Ability to supervise and support junior staff where required.
Strong IT skills and experience using housing management systems.
What You Need to Do Now
If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today.
If you do not hear from us within 48 hours of applying, your application has been unsuccessful.
Footnote
If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for Lettings Officers, Allocations Officers and Housing Needs roles across the UK and would be pleased to speak with you confidentially.
Even if you are currently satisfied in your role, we welcome calls from housing allocations professionals looking to build future connections.
For more information, call Zubair at Carrington West on (phone number removed).
By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
