Service Charge Officer

Service Charge Officer

Either 12-month fixed term contract or permanent

31,937 - 39,922

Dartford area - Hybrid working

Our client a housing association in London and Kent is looking for a Service Charge Officer to provide excellent customer service to all our clients service users by ensuring service charges are calculated and charged fairly to customers in accordance with legislation and agreements.The successful candidate will be responsible for:

• Setting service charge estimates for all existing homes annually, complying with tenancy agreements and leases and adhering to current legislation.
• Regular reconciliation of scheme accounts on finance accounting system identifying any discrepancies and provision of reports to relevant departments to investigate and resolve.
• Reconciling actual costs for all homes with a variable service charge and issue year end statement of accounts, complying with agreements, leases and current legislation. Work with external auditors, to provide answers to queries relating to the year-end accounts.
• Monitoring the financial performance of Managing agents by ensuring compliance with leases and agreements from estimates and final accounts.
• Reviewing all schemes ensuring existing reserve/sinking funds are up to date and accurately recorded or implemented if necessary and, following the annual reconciliation; notify residents (via audited accounts) of balance of reserve/sinking funds.
• Providing advice and support to the business to produce accurate service charge estimates for new schemes, including the calculation of charges for Capital Projects Committee, and collating and interpreting all legal documentation to ensure service charges are set in accordance with the same.

To be considered for the role you will need:

• A good standard of education, with good numerical ability.
• Good understanding in the use of financial, and other, database systems.
• An operational understanding of all legislation and best practice as it relates to service charges.
• An operational understanding of the application of service charges in the social housing sector, including in the context of lease arrangements.

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