Job Description
We're now recruiting for a Assistant Property Manager to join us at Embassy Gardens.
What you should know
Ballymore is a family owned business, with over 40 years in establishment we are remarked as an innovative and dynamic property developer citing over 80 awards. At present, we're managing 11,000 homes across 12 luxury residential developments in London and are in search of a Assistant Property Manager to join us at Embassy Gardens in contributing to our vision.
Important to note
Hours: 8:30 - 17:30
Shift Pattern: Monday to Friday
Location: SW11, Embassy Gardens
Contract: Permanent
Pay: £35,000 per annum.
What you'll do
Operational Support
Support the day-to-day operation of Concierge, Leisure and Front of House services, ensuring high standards are always maintained.
Assist in monitoring service performance against agreed service levels and key performance indicators.
Develop, implement and monitor SLAs and KPIs across all front-of-house services.
Support the coordination of the HIU and FCU annual servicing programme, including contractor access, resident bookings via the EG Life app, record keeping and follow up of outstanding works.
Assist in the delivery of resident facing events and activities within estate facilities such as the Sky Pool, Health Club and Sky Lounge.
Team Support & Development
Support the Property Manager in supervising Concierge and Leisure teams.
Assist with onboarding, training and development of staff to promote a professional and service focused culture.
Participate in regular one to one meetings, performance reviews and objective setting as required.
Promote high standards of appearance, conduct and compliance with uniform and PPE requirements.
Support cross training initiatives and development of multi skilled team members.
Customer Experience & Community Engagement
Help foster a customer focused environment delivering a high-quality resident experience.
Support the planning and delivery of community events that enhance resident engagement.
Ensure resident enquiries are handled in a professional, timely and consistent manner.
Promote positive and professional interactions with residents, guests and stakeholders.
Systems & Process Management
Assist in the day-to-day administration of residential systems including key management, parcel management, resident portal systems and facility booking platforms.
Maintain accurate records and ensure procedures are followed consistently.
Support periodic reviews of operating procedures and service delivery processes.
Compliance, Health & Safety, and Risk
Support compliance with Ballymore health and safety policies and relevant legislation.
Assist in monitoring contractor compliance with site rules and safety procedures.
Take part in emergency planning, drills and contingency arrangements as required.
Handle resident information in line with data protection and GDPR requirements.
Stakeholder & Financial Management
Maintain effective working relationships with residents, occupiers, contractors and internal teams.
Assist in preparing reports and updates for the Property Manager.
Attend meetings as required and maintain clear records of actions and follow ups.
Maintain effective working relationships with residents, lessees, tenants, commercial occupiers, and managing agents
What now?
Very simply - Apply!
Do not hesitate to apply online today or send across your CV directly into our email inbox.
Updates on applications made via our job boards will be provided over a 1 2-week period from the date of submission.
Not what you're looking for
Check out our careers page.
Ballymore operate as an equal opportunities employer
