Job Description
Job Title: Leasing Manager
Reports to: Operations Manager / Operations Director
Department: Leasing / Front of House
Location: Central London (across multiple residential assets)
Salary: 41,000 per annum + up to 15% performance-related bonus
OUR MISSION
Our mission is to create great places, with great people, in great areas. We connect residents to communities through well-designed homes, engaging experiences, and exceptional service. We aim to deliver more than just accommodation - we create environments where people feel at home.
SUMMARY OF POSITION
The Leasing Manager is responsible for driving occupancy, revenue performance, and resident satisfaction across the Central London portfolio.
This role will lead the leasing function, ensuring all prospect enquiries are professionally managed from initial contact through to move-in and renewal. The Leasing Manager will be commercially focused, target-driven, and passionate about delivering an exceptional customer journey.
You will manage the leasing team, oversee marketing performance, ensure full compliance with lettings legislation, and work collaboratively with Operations, Facilities, and Housekeeping teams to maintain high presentation and service standards.
The Leasing Manager plays a key role in maximising asset performance while building strong resident relationships and community engagement.
PRINCIPAL DUTIES & RESPONSIBILITIES
Commercial & Performance Management
Drive occupancy and revenue targets in line with budget expectations.
Monitor daily leasing performance, lead management, and conversion ratios.
Analyse local market conditions, competitor activity, and pricing strategy.
Provide regular reporting on leasing activity, forecasts, and renewals.
Identify opportunities to increase revenue through renewals, upselling, and corporate bookings.
Leasing & Sales Leadership
Manage and develop the leasing team to ensure high performance and accountability.
Ensure all enquiries (online, telephone, walk-in) are responded to promptly and professionally.
Oversee apartment viewings and ensure presentation standards are maintained.
Support negotiation and closing of leases.
Ensure smooth move-in and move-out processes.
Lead and execute lease renewal strategy to maximise retention.
Marketing & Brand Management
Oversee online listings across property portals.
Ensure advertisements include accurate descriptions, professional imagery, EPC certificates, and floorplans.
Manage and support social media activity for the asset.
Work alongside marketing teams to drive lead generation and brand awareness.
Compliance & Administration
Ensure Right-to-Rent checks are completed in line with UK legislation.
Ensure deposits are registered within required timeframes.
Maintain GDPR compliance when handling resident data.
Ensure all documentation and tenancy agreements are accurate and compliant.
Maintain accurate data within the property management system.
Resident Experience & Community
Deliver an exceptional resident journey from first enquiry to renewal.
Proactively follow up with prospective and new residents.
Respond promptly and professionally to resident queries and complaints.
Support community events and engagement initiatives.
Work collaboratively with operations and facilities teams to maintain high standards across communal areas.
Operational Collaboration
Liaise daily with reservations, operations, and facilities teams.
Provide feedback on maintenance, cleanliness, and operational standards.
Support preparation of show apartments and leasing routes.
Assist with mobilisation of new sites where required.
EXPERIENCE REQUIRED
Minimum 2-3 years' experience in leasing, BTR, residential, or hospitality environments.
At least 1 year in a supervisory or leadership role.
Proven track record of achieving occupancy or sales targets.
Experience managing online portals and social media platforms.
Strong understanding of UK lettings legislation and compliance requirements.
HEALTH & SAFETY
Adhere to all Health & Safety policies and procedures.
Promote a safe working environment for colleagues and residents.
Understand emergency procedures and crisis management protocols.
Ensure compliance with fire safety, licensing, and employment regulations.
ADDITIONAL REQUIREMENTS
Occasional travel between Central London properties may be required.
