- A chance to join a leading and high growth Ecommerce scaleup business
- A fully remote role that can be based anywhere in Europe
About Our Client
A global Ecommerce beauty brand
Job Description Own the Strategy
- Define and execute a multi-year product vision for warehouse, fulfillment, and operational systems
- Prioritize initiatives that improve margin, throughput, accuracy, and customer experience
- Establish clear success metrics tied to operational and financial KPIs
Lead Systems & Integrations
- Own third-party warehouse platforms, automation systems (e.g., pick-to-light, robotics), carriers, and integrations with ERP, ecommerce, billing, and CRM platforms
- Design scalable, well-documented integrations and event-driven workflows
- Reduce manual processes and system failure points across the order-to-cash lifecycle
Optimise Warehouse & Fulfilment
- Translate operational workflows (receiving, putaway, replenishment, picking, packing, shipping, returns) into scalable technical solutions
- Partner with Operations to modernize processes and fully leverage automation
- Ensure the right telemetry, reporting, and data instrumentation are in place for continuous improvement
Enhance Customer Support Systems
- Improve CX tooling, workflows, automations, and escalation processes
- Collaborate with Customer Support and Analytics to increase efficiency and reduce operational friction
- Turn insights into clear requirements and delivered solutions
Drive AI & Advanced Optimization
- Identify and implement AI/ML use cases in fulfillment and back-office systems (e.g., wave planning, batching, slotting, labor optimization, forecasting)
- Evaluate build vs. buy opportunities for advanced optimization tools
- Partner with Data teams to test and iterate on decisioning models
Deliver with Excellence
- Own backlog prioritization, sprint planning, and Agile execution
- Write clear product requirements, functional specs, and documentation
- Lead UAT, change management, rollout, and training
- Communicate trade-offs and progress clearly to stakeholders and leadership
The Successful Applicant
- 7+ years of product management experience in ecommerce, subscription, marketplace, 3PL, or other operations-heavy environments
- Direct ownership of warehouse/fulfilment or back-office systems (WMS, OMS, ERP, automation, integrations)
- Experience with ERP systems such as NetSuite and warehouse automation platforms
- Strong understanding of warehouse KPIs (productivity, accuracy, SLAs) and the full Order-to-Cash lifecycle
- Experience working with Customer Support systems and CX tooling
- Familiarity with cloud data warehouses and event-based architectures
- Strong cross-functional leadership, stakeholder management, and written communication skills
What's on Offer
£85k - £100k + Bonus and Bens
Fully remote opportunity and can based anywhere in Europe
Perm role. The contract will be on a day rate and invoiced directly to the company