Head of Client Solutions InPost UK Offices Commercial InPost London Office Great Titchfield St

Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades old delivery universe? If so, read on, as we're looking for a Head of Client Solutions to join our Commercial team!

Our mission? To switch up the status quo and become the UK's leading out of home business. With a fast growing network of thousands of smart lockers, hundreds of leading retail partners and the launch of our transformative Send service, we're bringing freedom to anyone with a parcel.

At InPost UK, we're building an unparalleled group of talent that's committed to help us power our mission to reshape the way parcels move, and redefine eCommerce logistics. Our team is packed full of top notch experts in e commerce, technology, scale up growth, sustainability, logistics and supply chain. We're a passionate bunch with high ambition - we collaborate, innovate, support each other, and leave egos at the door.

Head of Client Solutions

We're looking for an experienced, commercially aware and technically credible leader to scale our Client Solutions function.

This is a pivotal role at the centre of merchant onboarding, technical integrations, checkout experience and operational readiness. You'll lead a high performing team responsible for delivering seamless, end to end merchant launches - ensuring every integration is robust, every configuration is accurate, and every go live sets the merchant up for long term success.

If you thrive in fast paced, scaling environments and enjoy joining the dots across Product, Tech, Sales and Operations, this is an opportunity to shape a function that directly impacts growth, customer experience and platform integrity.

What You'll Own Leadership & Function Build

• Lead and develop the Client Solutions team across onboarding, integrations and customer operations
• Define structure, standards and ways of working that drive consistency and accountability
• Build scalable processes, governance and documentation as we grow
• Drive improvements in time to launch and onboarding quality

End to End Merchant Launch Excellence

• Own onboarding strategy across enterprise, mid market and SME merchants
• Oversee discovery, solution design, build, testing, launch and hypercare
• Ensure cross functional readiness across Product, Tech, Ops, Finance, Marketing and Sales
• Create clear visibility of onboarding performance, risks and delivery standards

Technical & Integration Authority

• Act as SME across APIs, ecommerce platforms, plugins, data flows and system behaviour
• Serve as senior escalation point for complex integrations and technical challenges
• Ensure configuration accuracy across account setup, tracking, reporting and operational workflows
• Guide merchants and partners on best practice technical implementation

Checkout & Customer Experience

• Shape best in class checkout journeys and UX standards
• Improve customer experience through smarter configuration, logic and communication flows
• Act as the voice of the customer, influencing product roadmap and scalable capability

Ecosystem & Operational Alignment

• Lead marketplace and partner enablement across key ecommerce and logistics platforms
• Ensure operational configuration is aligned across routing, restricted goods and partner integrations
• Maintain end to end data integrity across onboarding and platform workflows

What You'll Bring

• Significant experience leading Client Solutions, Onboarding, Technical Implementation or Customer Operations teams in ecommerce, logistics or high growth tech
• Deep understanding of APIs, integrations, ecommerce platforms and system configuration
• Proven experience managing full lifecycle merchant or platform launches
• Strong cross functional leadership and stakeholder influence at senior level
• A track record of building scalable frameworks, documentation and onboarding standards
• A curious, resilient and solutions focused mindset, comfortable navigating ambiguity

This is a rare opportunity to shape how merchants integrate, launch and scale with us - building a function that sits at the heart of customer experience, product delivery and operational excellence.

If you're excited by complexity, ownership and impact at scale, we'd love to hear from you.

Perks of the job!

Enhanced Annual Leave - 26 Days Plus the Option to Buy Additional Days per year
More time for you to relax, explore, and enjoy life.

Vitality Health Care
Stay healthy and happy with our top notch health coverage.

Work from Anywhere - 4 Weeks per year
Embrace the freedom to work remotely abroad for up to 4 weeks per year, allowing you to explore new horizons while staying connected.

Enhanced Parental Leave
We support you during those precious family moments.

Rail Loan
Commute with ease! Purchase an annual season ticket, expense it through our InPost expenses procedure, and enjoy a more affordable interest free repayment over the year.

Volunteering Days
Take a paid day to make a difference in your community.

Hybrid Working (Role suitability dependent)
We innovate, collaborate and optimise by coming together 3 days per week in the office.

Bring Your Dog to Work Day (Every Friday)
Make every Friday pawsitively amazing!

The InPost process

We pride ourselves on our candidate experience. We want to make this as straightforward as possible, for you and for us! We will try our best to get back to you within a few days to let you know if we'd like to take you to the first stage. This normally involves a 20 minute chat with our Talent Team. If we both feel the connection, you'll then go through another one or two stages, depending on the level of the role.

At InPost, we love uniqueness. Our strength is our people.

We strive to create an open, equal, inclusive environment in which everyone has the opportunity to flourish and be themselves.